Hotel Boutique Casas de Santa Cruz

The price is reasonable, the hotel staff is very friendly, and the location is great.

This is really a two star than a three star hotel. There seems to be some confusion with awarding star standards Spain which I have noticed before. The room in the ground floor was quiet, which was good, but the whole feel was ‘stingy’. The air in the room was almost non-existent and it was difficult to sleep at night or relax. Paint and plaster was coming off the walls, the toilet flush was not working very well, but the most odd was the configuration of the bath/shower. It was a challenge every morning to get in and out of the thing. The glass protector was far too large/long and is a safety hazard as you do not want to cut your legs trying to get inside the bath. The bed was comfortable and the cleaning staff were lovely. The breakfast was average but had a good selection. The coffee and tea machine was broken for a few days, so that was inconvenient. The staff did their best to bring us coffee and hot water for tea, but they were served in small expresso cups! Tea drinkers had to get up many times for refills. The hotel staff could have been more knowledgeable with local information for tourists such as bus stop locations, provision of a free map, good (not average) restaurants, etc. rather than giving you leaflets with advertising of city bus tours that charge a tourist fare. Please train your staff better and provide them with a useful pack containing local information for tourists. The hotel is in a good location for the main sites and the 21 bus, but I would not recommend my room on the ground floor as it is not worth the money the hotel charged for it. I do wonder how the Spanish get away with it; charging a lot for a lower standard.

Check-in for this hotel is around the corner at Halo Boutique Hotel. Staff was very pleasant and offered us a glass of cava. Casas de Santa Cruz is located in another building which has a beautiful glass and iron door before entering a tiled courtyard with a “fountain” and several chairs. Our room was upstairs, a double with a balcony. Room was small but certainly doable or so we thought until we started unpacking! There is a wardrobe/closet with several hangers and a small drawer. It was easier to just keep our clothes in our packing cubes. There is nowhere in the bathroom to put your toiletries. So, speaking of the bathroom, here are the negatives for me (1) one of the hinges on the toilet seat lid was broken, (2) loud fan comes on every time you turn the light on, (3) bathroom door is VERY hard to close & sometimes will pop back open. If it doesn’t and you have to open it yourself, it’s extremely loud, (4) very bad patch job on the side of the tub, and by far the worst (5) the mold/mildew inside the tub (see last paragraph). There are 2 small soaps and 4 bath gel-shampoo bottles. There is no conditioner, lotion or tissues. The bathroom does have good lighting and nice thick towels. The mattress on the bed is not the most comfortable and the sheets are horrible! They’re thin and scratchy from pilling. Pillowcases were yellowed. There are 2 foam pillows (longer than standard size & pretty flat). Our sheets were never changed in the 5 nights we were there. On the day we checked in, I found a note from Housekeeping stating that they were unable to clean the room because the Do Not Disturb sign was on the door. Now, I’m wondering if the sheets were ever changed before we got there. The headboard is metal so not the most comfortable for sitting up to read at night. Room has a wall-mounted TV which didn’t work. When we checked in, there was a small vase with a flower. Flower died 2 days later and was still there on our last day. They do put 2 bottles of water in the room and it is replenished daily except for the last couple of days when we had to ask for it. Our last full day when I asked, the response from one of the housekeepers was “we don’t have any, sorry”. There is mention of a rooftop terrace where you can see views of the city. It’s described as “a cozy terrace with grass, plants and a shower with rain effect”. See the attached photo & the grass - it’s astroturf. Regarding the mold/mildew - when we checked in, we couldn’t figure out the AC so we just slept with the balcony door open. The next morning, we stopped at the reception desk and asked about it. Very nice gentleman said he would have someone check it out. When we got back that afternoon, the room was nice and cool AND when I went in the bathroom, the tub had been caulked! I never mentioned anything about the bathroom!

Great location, rooftop terrace, great breakfast, friendly but unflexibel personnel. When we arrived we were offered sparkling wine but the kids nothing which was quite awkward. Free orange juice for the kids was available one hour later when the bar opened.

WIFI ACCESS WAS NOT AVAILABLE

Being in the wonderful area of Santa Cruz, the best location in Seville. Hotel is so unique.

Beautiful Courtyard, comfortable room, clean and good air conditioning!