7-5, Persiaran Akuatik, Seksyen 13, Shah Alam, Selangor, 40100, MalaysiaView Hotel Details
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Goodhope Hotel Shah Alam Guest Reviews
3.7/5
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.3
Service3.7
Cleanliness3.8
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All reviews(49)
Positive reviews(45)
Reviews with photos/video(16)
Awesome stay(9)
Negative reviews(4)
Guest User
Deluxe Queen Room
Stayed in sep. 2024
Couples
1 review
2.7/5
Posted on 17. sep. 2024
Booked and payment done for 3nights. Due to unforeseen circumstances, unable to checkin on first night, however proceed to checkin the next day. All is well until a few hours later. There is someone who didnt knock on the door but just OPENED the door when i'm resting on my bed!!!! I am sleeping that time and the sound of door opened wake me up. Still in shocked, unable to shout loudly and just say hey instead. The locked are in place but still the safety is not guaranteed. Called the hotel, the response is to check on the incident. However, there are no responses. I go out of the room and unable to stay at the hotel, afraid of own safety. When checkout, i asked about the incident, and the response is 'Maybe housekeeping'. Are they allowed to enter room as they want?
Response from Property: To : Mr.Ms,Please accept our sincere apologies for this numerous shortcomings. Your comments have been shared with our housekeeping team to address the issues you've mentioned and ensure improvements are made.Regards,GHSA
Marianne yv
Single Room
Stayed in feb. 2024
Solo travelers
13 review
2.0/5
Posted on 4. mar. 2024
Very bad service was 4 nights 2 days no clean.
I should ask for cleaning
By arrival toiletpaper was allmost nothing
Response from Property: To : Mr. Marianne,Thank you for your feedback that is valuable to us. Please accept our sincere apologies for this numerous shortcomings. We will continuously improve our services and facilities so to ensure the comfort of all our guests.or can hanging Hotel βPlease make-up room sign" at door lock without this "Please Make-up Room Sign" our Housekeeping department is not allowed to enter the room for clean the room.Once again, thank you and we hope to serve you again in the future.
Anonymous User
Single Room
Stayed in feb. 2024
Solo travelers
6 review
4.5/5
Great
Posted on 5. mar. 2024
Thank you so much for accommodating me, even though I checked in past the allowed time.
Response from Property: To : Sir/Madam,Thank you for your feedback that is valuable to us. we hope to serve you again in the future.
NabilaNurul
Deluxe Queen Room
Stayed in jun. 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on 2. jul. 2024
everything was good but i think need to add one more dustbin bcs currently the dustbin only can be found in the toilet. ironing equipment was provided ππΌ
Response from Property: To : Ms. NabilaNurul,Thank you for your feedback that is valuable to us. Regards,GHSA
Zyen Boo
Deluxe Twin Room
Stayed in jun. 2024
Family
4 review
3.5/5
Posted on 8. aug. 2024
The heater is not working and there's no any staff available to solve the problem.
Response from Property: To : Zyen Boo,Thank you for your review. We apologize for any shortcomings and rest assured, we will continuously look into upgrading and improving our facilities and amenities for the comfort of all our guests.For your information, if the water heater is not working, the easiest way is to move the guests to another room and arrange for a water heater technician to check the fault problem. It really can't be solved on the spot.Regards,GHSA
Guest User
Deluxe Queen Room
Stayed in feb. 2024
Couples
2 review
3.0/5
Posted on 25. feb. 2024
kgoiod
Erwan Majeed
Deluxe Twin Room
Stayed in aug. 2023
Travel with friends
198 review
4.5/5
Great
Posted on 6. aug. 2023
Checked in was smooth. You will received 2 cards and a key room. 1 card for door access and the other 1 for room electric. Some room used key to enter but my friendβs room used card as usual. But the room looks same no different. The lobby closed @11pm. If anything emergency happen we have to call the number given. Ample parking space but per entry rm2 on saturday sunday i think. Overall was a good stay near to stadium melawati shah alam the purpose of we chose this hotel.
LGKMY
Deluxe Twin Room
Stayed in aug. 2023
Solo travelers
96 review
3.2/5
Posted on 8. aug. 2023
Good budget hotel, affordable. Suitable for a night stay. Near AEON Mall, restaurants & Stadium
Iqa92
Deluxe Queen Room
Stayed in jun. 2024
Couples
3 review
4.0/5
Very Good
Posted on 5. jun. 2024
Everything ok cuma air di toilet slow sgt.
Response from Property: To : Iqa,Thank you for your review. We apologize for any shortcomings and rest assured, we will continuously look into upgrading and improving our facilities and amenities for the comfort of all our guests.Regards,GHSA
Emil Taihin
Deluxe Queen Room
Stayed in nov. 2024
Business travelers
1 review
4.2/5
Very Good
Posted on 10. nov. 2024
Good for you guys πππ
Guest User
Family Suite
Stayed in maj 2023
Family
7 review
3.5/5
Posted on 26. jul. 2023
To expensive if compared with actual condition..
Violet Grace
Deluxe Twin Room
Stayed in apr. 2023
Family
5 review
4.5/5
Great
Posted on 14. maj 2023
Good value for money.
Near to Lotus's and Aeon.
Comfy bed and pillows.
missDaisy
Deluxe Queen Room
Stayed in feb. 2023
Solo travelers
5 review
4.2/5
Very Good
Posted on 26. feb. 2023
The hotel is ok, ask for a window room, the staff gave me the window room. The room has enough space for 2 people , no tooth brush. The room has 2 towels and 1 bottle shampoo and 1 bottle bath gel The staff is friendly and helpful. Location near aeon, giant, lotus. Easy to find food. Parking needs to pay 2.20 per day. The room is clean enough , the bathroom is small , but with that price it is acceptable . I want to go to tasek cermin, need 20 minutes to drive there
Anonymous User
Deluxe Queen Room
Stayed in okt. 2023
Business travelers
8 review
4.0/5
Very Good
Posted on 6. nov. 2023
A very convenient place to stay for business trip. Ample parking space.
Guest User
Deluxe Queen Room
Stayed in okt. 2024
Family
1 review
3.5/5
Posted on 19. okt. 2024
Good for the value
Response from Property: To : Mr/Ms, Thank you for your feedback that is valuable to us. Regards,GHSA