Guest User
February 10, 2024
The worst highlight of this business trip.
1. The address is written incorrectly. (Photo attached, Trip.com information is incorrect)
2. Thanks to the wrong address, I wandered around Zhujiajiao, an unpaved road, for two hours with two suitcases and a backpack, asking people around me for their addresses. Because the address is wrong, residents either don't know it or it's given out as a strange place. In the end, I called the accommodation, but the owner suddenly hung up on me because I spoke English. Even when I called again, there was no answer... In a situation where the child was lost, a Chinese couple pulled the carrier and called the landlord. Then, we connected WeChat to the Chinese couple and gave them instructions. It turned out that the address was wrong and the owner was hanging out somewhere else. He said he would come tomorrow morning. (He didn’t come the next day either)
In the end, the address was wrong and I didn't know the password for the entrance, so if the Chinese couple hadn't helped me, I would have been out all day without hearing anything. However, the landlord never tried to contact me and gave the password and Wi-Fi number to an unrelated Chinese couple. They didn't even try to contact me. I asked the Chinese couple myself and registered on WeChat first.
The owner gave me his password and Wi-Fi number without even a word of apology and that was the end. Passwords are also provided to Chinese couples who are not staying at the hotel. The only security is the password door.
3. I checked in in the afternoon. The blinds on the window, which is the highlight of this room, are not up. (Besides, there are no instructions for operating the heater or ondol, so I took care of everything myself.) When I sent a WeChat message saying that the blinds were not going up, they calmly told me to press all the buttons. When I was told it wouldn't work even after pressing all of them, they said they would call a technician. They say the article will arrive this evening or tomorrow morning. I'm checking out tomorrow at 12 o'clock. So when he said he couldn't take it anymore, he said he was sorry for the first time! Just a word. I told them to call the driver quickly. When the driver comes, I'm the only one who can open the door, so I can't go anywhere and just wait. When the technician came, he said that the remote control settings had been increased to half. Solved by disassembling the remote control and resetting the settings. After that, the sun set at 7 o'clock. In the end, I checked in at 7pm.
It was evening and I was having a hard time without being able to complete any of my schedule during the main session.
3. Rust appears (photo attached)
4. There was no hot water at night so I only washed my hair with cold water (photo attached)
* Now is the highlight
Because I came for a business trip, I was unable to enter the accommodation and was unable to complete more than half of my schedule (daytime) due to facility issues, so I was angry and mortified and requested compensation.
1. Landlord: They said they would not compensate me because I checked in. If I didn't meet the Chinese couple, how can I check in when the address is wrong and I can't connect by phone? Even though I didn't do anything as a landlord, I came out so shamelessly. Also, for example, when I told him that the hot water does not come out at night, he insisted that it come out as he wants. How would you know that you are leaving if you have never been to the dorm before? I took pictures. It doesn't come out.
The address was wrong, and even if I found the address, I couldn't go in because I hadn't received any manuals in advance, but when I called the landlord, I heard that he was somewhere out playing. An example of irresponsibility. No basic skills to work in the lodging industry. Irresponsibly ignoring it as if it were someone else's business.
2. Trip.com: The landlord said they wouldn't compensate, so they said they couldn't either. And they said that 20% calculated by 7 o'clock when I started my daily routine would be compensated at Trip.com's discretion.
If I had checked in at 7 o'clock in the first place, I wouldn't have signed a contract here.
But they pressured me to never do more than this. It was absurd. A situation where the perpetrators are threatening the victim. No matter how much I think about it, there is no concept.
It only takes rights regarding contracts and does not have common sense regarding obligations and responsibilities.
Initially, I said I would receive 50% compensation. And that too from the hostel owner. That's because the hostel owner didn't want to just ignore ****.
In my opinion, it meant expressing a minimum of sincerity to the consumer for the owner's mistake. Because he’s a person who doesn’t even apologize properly.
However, the owner of the accommodation was a person without conscience from beginning to end, and eventually Trip.com decided to provide 50% compensation. During this process, he repeatedly told me no without any logic or basis for two days, and even though I sent him all the data and conversations, he told me no and forced me to send him proof, as if threatening him. Even though it was something everyone should know, they insisted on it without logic, causing secondary and tertiary mental damage.
Then suddenly their attitude changes and they conclude that they will compensate.
The reason was because I said I would file a complaint with the Consumer Protection Agency with sufficient evidence.
* Through this experience, I experienced the deceitfulness of humans. The biggest problem is the attitude of the landlord. They don't even try to know my situation.
* I expected a good experience after reading reviews in advance, but after seeing the landlord's attitude, I was convinced that things were different every time. Please be careful because if you are in a disadvantageous situation or make a mistake, you may experience something as absurd as I did.
Original TextTranslation provided by Google