Atour Hotel (Shanghai Hongqiao Xinzhuang Business District) Guest Reviews
4.8/5
Excellent
1193 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1193)
Positive reviews(1172)
Reviews with photos/video(250)
Delicious breakfast(128)
Classy environment(123)
Friendly front desk staff(111)
Quiet & comfortable(64)
Perfect for business trips(39)
Convenient parking(30)
Close to airport(12)
Excellent TV(7)
Negative reviews(21)
CY MOK
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
1 review
4.5/5
Great
Posted on Apr 9, 2024
Centralized Aircon was not working, have to open windows.
Response from Property: 親愛的朵友,您好呀,很感謝您百忙之中來和朵兒分享您的入住感受。很抱歉朵兒沒能給您帶來最優質的入住體驗,朵兒已經在全力解決您提出的問題啦~~朵兒家不僅有豐盛的早餐,熱情的服務,還地處莘莊商務區中心,周邊配套設施齊全,步行可達維璟印象城,距離虹橋站、上海南站、國家會展中心以及錦江樂園等地都很近,也可在傍晚時分到七寶老街漫步,工作,休閑,旅遊,三不誤哦~熱情,温暖,好客是我們亞朵人的待客之道。舒適,靜謐,人文是亞朵的獨有風格,住亞朵,品亞朵,賞亞朵,希望您在每一家亞朵都有不期而遇的温暖,朵兒期盼您的再次到來~
Yury Shcherbich
Superior Queen Room
Stayed in Oct 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Good for single travelers
Response from Property: 一座城市一棟樓,一次相遇可能就是一輩子的回憶,時間還長我在上海等您下次歸來,到時候您還是您,我還是我,就像第一次相遇,然而朵兒的服務更上一層了、書香氣息還在,到時候一樓竹居一杯清茶聊聊這些天您發生的最開心的事。朵兒感謝有您!期待與您下次的相會~~
KPANTCHA LOUIS-MARTIN
Superior Queen Room
Stayed in Apr 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Very quite and confortable
Response from Property: 親愛的朵友:您好!非常感謝您的支持與認可!最好的旅行就是發現一種久違的感動,而在千萬人之中,沒有早一步,也沒有遲一步,朵兒慶幸遇見您!期待您的再次入住,祝您生活愉快,每天開心!~
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The room layout is square. It's my first time staying at Atour Hotel. The service is very considerate. The washed clothes will be delivered and folded one by one.
Full facilities
Sanitation: clean and tidy
Environment: very grand
Service: I will smile when I see you at work
Especially parking is free
Original TextTranslated by Google
Response from Property: Meeting Atour allows you to be accompanied by the fragrance of tea and meet words. In Atour, you can enjoy the local scenery, feel the humanistic care of neighbors, and let your body and mind truly experience the lifestyle in the fourth space! Perhaps, on the way to meeting Atour, there is sunshine, colorful, and happiness. This is Atour, life, and home~
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
77 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The hotel is in a very good location, the breakfast is rich and colorful, and the service is very good! The first choice for business. The hotel lobby entrance is very clean and tidy. It's a good choice!
Original TextTranslated by Google
Response from Property: Dear friend, I am very happy to receive such affirmation from you. We are very excited and happy! We are not only receiving guests, but also friends from afar. We will work hard to do better and better, and hope to have the opportunity to serve you again!
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The facilities are complete, including washing machines and fitness rooms. The location is very good, very close to customers, there is a shopping mall within 1.5 kilometers, and it is very convenient to eat. There is a shared bicycle parking area at the door. The room is clean, sanitary and quiet.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise. Your satisfaction is the greatest motivation for our progress. We will serve you wholeheartedly and add a wonderful memory to your journey. It is fate that we meet in the long journey of life. As long as you like it, we are very happy.
Shengli
Superior Queen Room
Stayed in Sep 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The environment feels very good. I prefer it when I travel for business many times. The service of Wan Ning at the front desk is also great. They are all very enthusiastic. It is really worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise and recognition of our front desk colleagues~ Duoer is so happy that she is about to jump up~ We are willing to provide the best service and the most comfortable experience for every guest!
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The location is very good. It's close to the subway. It's clean and tidy. It's very reassuring to live here. It's quiet and warm. The big bed is very comfortable. The waiter is very considerate and responds quickly. A small gift is given before leaving. It's great.
Original TextTranslated by Google
Response from Property: We are really grateful that you gave Duoer a good review despite your busy schedule! Duoer hopes you are healthy and happy every day no matter how busy you are! Duoer always believes that good reputation and publicity come from every guest! It is a great pleasure to have friends from afar, and we look forward to your next stay! Duoer has more surprises for you!
Anonymous User
Superior 2-bed Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Hygiene: Clean and tidy
Facilities: Each room is equipped with an air purifier
Service: Su Yi at the front desk is very capable and gives people a warm family feeling. All the staff at Atour are very professional and enthusiastic. You will feel at home!
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise and recognition of our front desk colleagues~ Duoer is so happy that she is about to jump up~ We are willing to provide the best service and the most comfortable experience for every guest!
Xiaobasihai
Jimu Double Bed Room (Deep Sleep Pro Pillow + Screen Projection Tv + Air Purifier + Mini Fridge)
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Aug 14, 2024
It's amazing. I enjoyed staying in a hotel for the first time on a business trip!
The room layout is reasonable, the items are exquisite and easy to use, and easy to take. I took a few photos on purpose.
The key point is that the bedding is very comfortable, whether it is the pillow or the quilt, especially the mattress is very comfortable, and my waist doesn't hurt! I have secretly taken off the sheets to take pictures and decided to buy one. It's super comfortable!
The front desk service is very good, whether it is a boy or a girl, the attitude is gentle, giving people a very good feeling!
This hotel is really good, and I immediately gained fans. I will consider staying in Atour more in the future!
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise. Your satisfaction is the greatest motivation for our progress. We will serve you wholeheartedly and add a wonderful memory to your journey. It is fate that we meet in the long journey of life. As long as you like it, we are very happy.
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
1 review
2.3/5
Posted on Aug 12, 2024
The hygiene is very poor. When I was taking a shower, a centipede crawled out of the bathroom. It was scary! There was a curly hair in the box where the remote control was placed on the bedside table. It was disgusting! I called the front desk and they changed our room, but I slept with fear all night and had a psychological shadow. Every time I go out for a trip, I usually stay in Atour. This Atour makes me doubt whether it is really Atour. It is the worst accommodation experience. I will never dare to stay in Atour again next time!
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello, thank you for taking the time to share your stay experience with Duoer. We are sorry that Duoer failed to bring you the best stay experience. Duoer is already doing its best to solve the problem you raised~~ There are more mosquitoes in summer, and we have contacted the pest control company to carry out comprehensive pest control work in Duoer's home. Regarding the hygiene issues, we will conduct a comprehensive review and strengthen the training of room attendants to ensure that similar incidents will not happen again. Please give Duoer another precious opportunity. Duoer looks forward to your visit again~
Guest User
Jimu Double Bed Room (Deep Sleep Pro Pillow + Screen Projection Tv + Air Purifier + Mini Fridge)
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 26, 2024
This stay at Atour Hotel was an experience beyond expectations! First of all, the hotel is in an excellent location, which is extremely convenient for traveling and exploring the surrounding areas. As soon as you step into it, you can feel the pulse and convenience of the city. It is particularly worth mentioning that the hotel's parking lot is spacious and easy to get in and out, which is undoubtedly a great plus for us who travel by car.
Walking into the lobby, the speed of the front desk processing is impressive, and there is almost no waiting time.
Original TextTranslated by Google
Response from Property: Thank you for your love for Duoer. The short separation is for a better reunion. Duoer has been waiting for you at home. Please remember to come home often when you are free!
Anonymous User
Superior 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The hotel is in a good location. The room is spacious and the hygiene is very good. It was very late when we arrived. There are supper on the first floor, such as porridge and buns. The breakfast is also very rich. The laundry room can wash and dry clothes. The cleaning lady is very enthusiastic and careful. After washing, the clothes will be folded and sent to the room. The front desk staff is also very enthusiastic. I upgraded the room and helped to print. Thank you very much
Original TextTranslated by Google
Response from Property: We are really grateful that you gave Duoer a good review despite your busy schedule! Duoer hopes you are healthy and happy every day no matter how busy you are! Duoer always believes that good reputation and publicity come from every guest! It is a great pleasure to have friends from afar, and we look forward to your next stay! Duoer has more surprises for you!
Guest User
Superior Queen Room
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
I came here for a trip. The girls and brothers here are very considerate. They knew that my flight was delayed and helped me to delay the check-out. Today is the Dragon Boat Festival. They also gave me a small sachet. It's really nice.
Original TextTranslated by Google
Response from Property: Thank you for your love for Duoer. The short separation is for a better reunion. Duoer has been waiting for you at home. Please remember to come home often when you are free!
Guest User
Superior Queen Room
Stayed in Jun 2024
Other
3 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The Atour Hotel, which was changed from the Lavande Hotel, has free parking, rich breakfast, and comfortable beds. I booked a superior king-size bed room. The room was a little small, but overall it was good.
Original TextTranslated by Google
Response from Property: Thousands of words can be summed up in one sentence: Thank you for choosing Atour, thank you for meeting me, and I am very happy to leave you with such a good impression. Atour Hotel Shanghai Hongqiao Xinzhuang Business District is doing its best to give you a better experience. I hope that no matter where you go to Atour in the future, you can experience the warmth of home. Finally, I wish you and your family a happy life!