Crystal Orange Hotel • Jing' an darongcheng Hutai Road Guest Reviews
4.8/5
Excellent
1578 review
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Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1578)
Positive reviews(1541)
Reviews with photos/video(297)
Friendly front desk staff(142)
Easy to get around(141)
Classy environment(123)
Delicious breakfast(117)
Large rooms(75)
Close to metro(41)
Perfect for business trips(22)
Has rooms for families(8)
Negative reviews(37)
Sabatini Hasina
Family Friendly Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The staff members were really nice .I recommend this hotel and I will book again next time .
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店並給與點評,您的滿意是我們的追求和動力,我們將繼續努力爭取以更優質的服務為您帶來更舒適的入住體驗,期待您的下次光臨,祝您生活愉快!
Anonymous User
Business Big Bed Room (King Bed)
Stayed in Dec 2021
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 18, 2022
good good
Response from Property: 尊敬的賓客:您好!流溪緩緩,時光柔軟,感謝親的支持,我們會延續一如既往地好品質和更加完善的服務,來謝謝您們的支持與厚愛,期待您的再次光臨,祝您開心的度過每一天!
Guest User
Superior Queen Room
Stayed in Oct 2024
Other
5 review
5.0/5
Outstanding
Posted on Dec 1, 2024
I booked this hotel for an exam nearby. The environment is very good, the decoration facilities are relatively new, the room is quiet, and I was upgraded to a room. I can park for free at the opposite side of the Macalline. It is convenient for travel and is within walking distance of Darongcheng.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Orange Crystal Hutai Road Hotel will be the warmest and most unique one in your memory! Come back to Orange Crystal Hutai Road often! I wish you well!
Guest User
Autumn Charm Big Bed Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The accommodation is very quiet and satisfactory. I stay here every time I come to Shanghai. There is IKEA next to it, so you can go shopping. The hotel is next to the subway and it is very convenient to go anywhere. The breakfast is also delicious
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for staying at Crystal Orange Shanghai Dahua Hutai Road Hotel. May yesterday remain the same, today be calm, and tomorrow be smooth. We attach great importance to the service awareness of guests. We will always be full of energy, sunshine, health, vigor and youthful struggle in front of guests. However, with your support, we will be more positive, more enthusiastic and proactive, and more meticulous. Let you feel at home during your stay. We will always treat guests like relatives and friends with goodwill. We welcome your interruption. We will be very happy to serve you. Crystal Orange Shanghai Dahua Hutai Road Hotel looks forward to your next visit
Guest User
Autumn Charm Big Bed Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Staying at Orange Hotel was a very pleasant experience. The hotel's service was warm and thoughtful, the rooms were clean and tidy, and the facilities were complete, giving people a homely feeling. The location is excellent, and it is very convenient for both business trips and vacations. There are also abundant dining and entertainment facilities around the hotel, which added a lot of fun to my journey. In short, I was very satisfied with this stay experience. I will choose this hotel again next time and recommend it to my friends.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for staying at Crystal Orange Hotel Shanghai Dahua Hutai Road. Your name is the most beautiful love poem I have ever seen. Thank you very much for taking your precious time to share your stay experience with us. Crystal Orange Hotel is a designer brand hotel that emphasizes design and hopes to bring a new design experience to every guest staying there. The hotel is a business hotel with complete supporting facilities, including conference rooms and laundry rooms. Thank you for taking your precious time to share your stay experience with us and feel the hustle and bustle of Hutai Road and the night. The hotel is committed to creating a comfortable stay environment for guests, smart and convenient humanized services, and is very honored to have your favor. We are at your service at any time and look forward to your next stay.
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Business travelers
6 review
3.2/5
Posted on Nov 14, 2024
It's not clean. There's a yellow stain on the toilet seat. There's an unknown red mark on the sofa after changing rooms. Other than being dirty, everything else is fine.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Orange Crystal Hutai Road Hotel. We are very sorry that we did not bring you a satisfactory stay experience. We will solve your feedback as soon as possible. The hotel will strengthen room inspections. We look forward to your visit again and wish you a happy life!
Caolf
Superior Queen Room
Stayed in Sep 2024
Couples
15 review
4.0/5
Very Good
Posted on Nov 26, 2024
A nice hotel, the location is in line with my needs, the room rate is moderate, I have been here many times, Orange Crystal has complete facilities, the TV can also be projected, and it is convenient to get takeout around.
Original TextTranslated by Google
Response from Property: Dear customers, thank you for your favor and love for Orange Crystal! Seeing your recognition of us, I am so excited. For your trust, we will be more persistent! We will work harder to provide you with a more satisfactory and comfortable rest environment! Looking forward to meeting you next time and wish you a happy life
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The room is clean and tidy, and the service attitude is very good. The takeaway is delivered by a robot, which feels very warm. The breakfast is rich and tastes good. The pillow is also soft, and the sleeping experience is good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing our hotel and giving us your comments. Your satisfaction is our pursuit and motivation. We will continue to work hard to provide you with a more comfortable stay experience with better services. We look forward to your next visit and wish you a happy life!
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 17, 2024
I had an exam nearby the next day and checked into this hotel. The front desk lady had a very good service attitude. The bed in the room was super big, it felt like a king size, and it was very soft and comfortable. The room was also very clean
Original TextTranslated by Google
Response from Property: Dear customers, thank you for your favor and love for Orange Crystal! Seeing your recognition of us, I am so excited. For your trust, we will be more persistent! We will work harder to provide you with a more satisfactory and comfortable rest environment! Looking forward to meeting you next time and wish you a happy life!
Anonymous User
Family Friendly Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The room is very clean, the service is also very good, and there is a robot service to deliver items to the room👍The restaurant downstairs is also great, opposite is IKEA and Red Star Macalline, close to the elevated entrance, but not noisy, the transportation is very convenient👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Orange Crystal Hutai Road Hotel will be the warmest and most unique one in your memory! Come back to Orange Crystal Hutai Road often! I wish you well.
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
1 review
1.5/5
Posted on Sep 8, 2024
I made the decision after reading good reviews online and it was relatively close to a friend's house. The result was really unexpected. The Crystal Orange was not as good as the Hanting where I stayed more than ten years ago. When I checked in, they told me that there was a window but not an open window and suggested that we pay more to upgrade. So I added 99 and said it was free breakfast, but the result was really hard to explain. There was a smell as soon as I went upstairs. I was almost forced to leave the room when I entered the room. The floor was peeling and damaged, and the wash basin was cracked and stuck. Turn on the air conditioner. After driving for half an hour, the smell was still very strong, so I went to the front desk, and the service staff was very nice. I immediately moved to another room that was slightly better, but it still felt very shabby, and I was heartbroken because I was going to a concert. , it was too late, otherwise I really couldn’t bear to check out. I thought I would just spend one night and come back very late anyway. I never expected that construction started outside around 7 o’clock the next morning. Something was being cut, and the sound was so loud. I was woken up and couldn't sleep anymore. I was really speechless, so I went downstairs to have breakfast. I found that no one was paying attention to breakfast. It was just a casual meal. There was nothing delicious anyway. I had booked an Orange Hotel in Shantou before and was pleasantly surprised. I didn't expect it. Crystal Orange is so bad. The only thing worthy of recognition is that the service attitude is not bad, but the room is really bad. I regret booking here. I regret even more that I added 99. I am so angry. There is also the so-called free parking. You have to park at the Red Star Macalline across the road. The hotel itself only has a few parking spaces in front of the hotel. It's a lightning protection. I can't understand where the good reviews online come from. It's one of the few times I've booked a hotel in so many years. This is the first time I've given a negative review.
The first round of mini bar drinks: only one bottle of Sprite and one bottle of Coke
Facilities: It cannot be described as old, it can only be said to be dilapidated.
Hygiene: It’s hard to describe. All the chairs and sofas are made of fabric and have spots on them, making it difficult to sit on them.
Environment: bad
Service: Not bad, the attitude is good, but the stay is really annoying, and the service staff can't do anything about it
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't give you a satisfactory check-in experience. If you have any problems with the room, you can contact the front desk to change it. The front desk is staffed 24 hours a day. You can call the hotel front desk in advance next time you arrive and we will help. Arrange your room in advance so that you can have a satisfactory stay! We hope that if all guests have any questions or dissatisfaction during check-in or check-out, they can report it to us and we will solve it for you in time. We will continue to improve and make progress, and we will do our best to serve every guest. Thank you for your stay. I wish you a happy life and smooth work.
Anonymous User
Superior 2-bed Room
Stayed in Jul 2024
Family
4 review
3.5/5
Posted on Aug 13, 2024
We booked a twin room for two nights in advance. Because my husband is a platinum member of Huazhu Club, he called the hotel in advance and upgraded the room, but it did not provide breakfast. We have stayed at this hotel in so many cities and this is the only one that does not provide breakfast. , but later the hotel reluctantly agreed that we could exchange our points for two breakfasts. The standard was very average. There were no noodles, omelettes, or anything else, just some simple side dishes and small pastries. The bedding we changed felt damp at night and was left to dry in the hotel. The air conditioner was specially turned on for the clothes in the room, and was turned off as soon as I left. Other hotels plugged in the card and still have power supply. The hotel toiletries are really not at the level of the Orange Crystal chain hotel. I have to go to the front desk every day to ask for them. Here, the room card cannot be swiped the next day. I booked a hotel for two nights in advance. Why didn't you give me a card for the next day? There are really too many details that I can’t complain about. It’s not at the same level as Crystal Orange in other cities. It’s not bragging and it’s not bad. Apart from the advantage of being close to the subway entrance, there is basically nothing worth praising. A relatively objective review! Is this the level of Crystal Orange in non-urban areas of Shanghai? ?
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't give you a satisfactory check-in experience. I see that your order was booked separately, so the card for the extended stay needs to be re-created. We are very sorry that we will also strengthen the training of our staff. Proactively inform customers in advance that they need to re-swipe their cards to extend their stay to avoid such problems from happening again. For laundry, our hotel has a prepared laundry room with a washing machine and dryer. Maybe customers don’t know that we will also strengthen employee training and proactively inform customers of the location of the laundry room. If you have any questions about the room during your stay, you can call the front desk. There is someone at the front desk 24 hours a day. The staff will solve the problem for you in time. We will continue to improve and make progress. We will do our best to serve every guest. Thank you. Thank you for your stay. I wish you a happy life.
Anonymous User
Superior 2-bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
At the intersection, robots deliver food, the TV in the room is quite large, can cast screen, and is fully intelligently controlled
In winter, the room can only be heated with air conditioning, and it is very hot without air conditioning...🤣The inner window faces the dark corridor, and it can't be ventilated even if it is opened. It is super hot to be honest
The shower head in the bathroom has a lot of water, and the sewer is a bit blocked, so the water is a bit slow
Very quiet, the room is also very clean, and there is nothing wrong with it
First round of mini bar drinks: Sprite + sugar-free cola
Original TextTranslated by Google
Response from Property: Dear customers, thank you for your favor and love for Orange Crystal! Since our air conditioner is a central air conditioner, the heating effect is not very good, and the temperature of the room will be a little higher. If customers check in, they can contact our front desk at any time to change other room types. Our front desk is at your service 24 hours a day. We will work harder to provide you with a more satisfactory and comfortable rest environment! Looking forward to meeting you next time. I wish you a happy life
Guest User
Business 2-bed Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The front desk service attitude is very enthusiastic, the transportation is convenient, and it is close to the test site. I arranged a room near the community in advance, which is very quiet. Very good
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Wangpeiyong
Superior Queen Room
Stayed in Apr 2024
Family
23 review
5.0/5
Outstanding
Posted on May 9, 2024
The environment is elegant and parking is convenient. I booked the wrong room when traveling with my children, and the hotel staff upgraded it for free.
Facilities: Very good
Sanitation: Very clean
Environment: Very good
Service: Very good
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.