Urban Island Hotel Shanghai Reviews
Urban Island Hotel Shanghai
1 Lane 18, Nan'an Road (Nan'an Lu), Anting Town, Shanghai, ChinaView Hotel Details
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1 night
Urban Island Hotel Shanghai Guest Reviews
4.7/5
Outstanding
226 review
Verified reviewsLocation4.7
Amenities4.7
Service4.6
Cleanliness4.8
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All Reviews(226)
Positive reviews(220)
Reviews with photos/video(24)
Classy environment(46)
Quiet & comfortable(34)
Friendly front desk staff(20)
Delicious breakfast(16)
Large rooms(9)
Close to metro(6)
Stayed multiple times(4)
Perfect for business trips(3)
Negative reviews(6)
Chris!
Boutique Double Room
Stayed in Apr 2024
Couples
36 review
Very Good
Posted on Apr 7, 2024
The hotel grounds are beautiful on a little island, very nice room and luxurious public areas.
Food is vegan, breakfast was a bit simple but good coffee. Definitely good value for money!
Response from Property: Thank you very much for your satisfaction and affirmation of our Yidao. Making guests satisfied is just our starting point, and surprises and emotions are our goals. We will continue to work hard and continue to work hard. We look forward to your next stay！
Bezuki
Business Double Room
Stayed in Feb 2024
Couples
6 review
Very Good
Posted on Feb 18, 2024
It was very clean, the staff were welcoming. They have a translation device so being English is no barrier. Nice and spacious. It was not far from the SAIC so we could do the circuit tour and also close to the Auto Museum. Anting line 11 metro station is a stone throw away. However, there was a irritating fan noise which I hope they can stop. Also, a small piece of the ceiling was missing next to the bathtub. FYI, we enjoyed the tub.
Response from Property: Dear ! Thank you very much for choosing to stay at this hotel. We apologize for not providing you with a satisfactory experience. Your valuable feedback is very important to us, and we will inform the relevant departments of your suggestions for improvement. If you come here again next time, we hope to book this hotel again and give us a chance to apologize. We will be dedicated to providing you with service. Thank you for your support of the hotel. Looking forward to your next visit!
Guest User
Business Double Room
Stayed in Oct 2023
Couples
3 review
Outstanding
Posted on Oct 22, 2023
The best hotel in Shanghai. The rooms are very beautiful, I feel like at home. The location is perfect for a weekend of relax. The staff is very professional, especially Sharon Nancy. In conclusion, it is my favorite hotel
Response from Property: Dear customer, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. At the same time, thank you very much for your evaluation of Sharon and Nancy at the front desk. We will forward it and reward you. Thank you again for your review and we sincerely look forward to your visit again.
Anonymous User
Business Double Room
Stayed in Feb 2023
Other
5 review
Outstanding
Posted on Feb 24, 2023
Nancy
Anonymous User
Boutique Double Room
Stayed in May 2024
Couples
13 review
Outstanding
Posted on May 4, 2024
A hotel with a sense of paradise, the room decoration is quite elegant, the front desk service attitude is very good. The location is good, and the entrance is directly to the newly opened Jiatinghui Phase II Aldi. Parking is also very convenient.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Thank you again for your review and sincerely look forward to your visit again.
autumnk
Business Double Room
Stayed in Apr 2024
Other
7 review
Outstanding
Posted on Apr 22, 2024
It's about a 15-minute walk from the nearest subway station. The fried cabbage for breakfast is super delicious. The room is very clean and the environment is good and quiet. Thanks to Nancy for helping to upgrade the room. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. At the same time, thank you very much for your evaluation of Nancy at the front desk. We will convey and reward her. Thank you again for your review and sincerely look forward to your visit again.
Guest User
Elegant Twin Room
Stayed in Apr 2024
Family
6 review
Outstanding
Posted on Apr 22, 2024
The hotel is very quiet and the room is large. Because our flight was delayed, the hotel also helped us to delay check-out for free, so that we could have a good rest before departure. It was very considerate service.
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Response from Property: Every time I receive a positive comment, my heart feels warm. Thank you to all our friends who have supported us along the way. It feels so warm to have you by our side. Yidao will continue to work hard to provide you with better products and services.
Anonymous User
Boutique Double Room
Stayed in Mar 2024
Solo travelers
27 review
Posted on Mar 27, 2024
The room is located on a small island, the service attitude is OK, the light is a bit dim, the decoration of the room is European style, but it is old because it has been there for a long time and has a musty smell. Both dinner and breakfast are vegetarian. There are no eggs for breakfast, but there are egg-shaped snacks made by the interviewees. Not very recommended, so I only stayed one night and left. Does the boss impose his preferences on customers? Can't understand...
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel. We are deeply sorry that we failed to bring you a satisfactory stay experience. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the light in the room and purify the indoor air, enrich and improve the variety and quality of breakfast. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. We will serve you wholeheartedly. Thank you for your support of the hotel and look forward to your next visit!
JU99 STN
Boutique Double Room
Stayed in Apr 2024
Solo travelers
2 review
Amazing
Posted on Apr 23, 2024
They are all very good. The room has a balcony, but the TV box I use for the TV can't be used to watch the TV. It's a pity, otherwise it would be a full score.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing our hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. At the same time, thank you very much for your valuable suggestions. We will feedback to the relevant department head as soon as possible and sincerely look forward to your visit again.
Anonymous User
Boutique Double Room
Stayed in Apr 2024
Family
7 review
Great
Posted on May 8, 2024
The hotel is quite clean and the lobby is quite luxurious, but the service awareness of the front desk is too poor. I was pushing a suitcase with my child, and the two front desk staff pointed to the elevator in front and turned right. The elevator was really hidden. The two front desk staff watched me get on the wrong elevator without saying a word, nor did they take the initiative to point the way. Fortunately, I met a person who was like a leader, who directed other waiters to take me to find the elevator
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel. We are deeply sorry that we failed to bring you a satisfactory stay experience. Your valuable opinions are very important to us. We will feedback them to the department head as soon as possible to train the service awareness and service quality of the waiters. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. We will serve you wholeheartedly. Thank you for your support of the hotel and look forward to your next visit!
Guest User
Business Double Room
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 16, 2024
Good news for vegetarians: It is located about half an hour away from Hongqiao Airport, with a beautiful environment in a quiet place in a bustling city. It promotes pure vegetarian food, and the vegetarian food is delicious. It is a good hotel for business people to relax and take their families on vacation.
Original TextTranslated by Google
Response from Property: Thank you very much for your satisfaction and affirmation of Yidao. Satisfying guests is only our starting point, and surprising and touching guests is our goal. We will continue to work hard and look forward to your next stay!
Guest User
Elegant Twin Room
Stayed in Oct 2023
Family
48 review
Outstanding
Posted on Oct 21, 2023
The hotel has complete facilities, the service staff is very friendly, and it is clean. It is close to Metro Line 11. It is quiet at night. The environment is comfortable and elegant. It is a good hotel.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support and presence. Every time you light up a little star, it is your support and recognition of Yidao! We will continue to work hard to do better and provide every guest with a good stay experience. All the staff of Yidao Hotel look forward to your visit again and wish you a happy life!
Guest User
Elegant Twin Room
Stayed in Sep 2023
Family
1 review
Outstanding
Posted on Oct 1, 2023
The room is very clean and the hotel environment is clean and elegant.
Without leaving Shanghai, you can feel the prosperity far away from the hustle and bustle, which makes people calm down.
Vegan meals can be ordered one day in advance.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, hello! Thank you for your support and presence. Every time you light up a little star, it is your support and recognition of Yidao! We will continue to work hard to do better and provide every guest with a good stay experience. All the staff of Yidao Hotel look forward to your visit again and wish you a happy life!
Guest User
Business Double Room
Stayed in Mar 2024
Other
2 review
Outstanding
Posted on Mar 28, 2024
Overall it's pretty good, but the details could be improved. Especially the description of bathroom toiletries is not rigorous enough.
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Guest User
Business Double Room
Stayed in Sep 2023
Business travelers
5 review
Outstanding
Posted on Sep 24, 2023
The environment is very good, the garden-style hotel is in a quiet location, the rooms are designed in European style, the service facilities are very complete, the service is very thoughtful, suitable for demanding travelers, very satisfied
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support and visit. Every little star that lights up is a support and recognition for Yidao! We will continue to work hard to do better and provide every guest with a good stay experience. All the staff of Yidao Hotel look forward to your visit again and wish you a happy life!
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