Sheraton Shanghai Pudong Riverside

Sheraton Shanghai Pudong Riverside Reviews

Sheraton Shanghai Pudong Riverside

No.2288 Pudong Avenue, Shanghai, ChinaView Hotel Details
Sheraton Shanghai Pudong Riverside
Sheraton Shanghai Pudong RiversideSheraton Shanghai Pudong RiversideSheraton Shanghai Pudong Riverside
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1 night

Sheraton Shanghai Pudong Riverside Guest Reviews

4.4/5
828 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All Reviews(828)
Positive reviews(744)
Reviews with photos/video(207)
Large rooms(54)
Friendly front desk staff(54)
Tasty food(35)
Perfect for business trips(31)
Close to metro(23)
Strange smell in room(21)
Fantastic river view(19)
Luxurious(11)
Negative reviews(84)
Guest User
City View With 1 King Size Bed
Stayed in Feb 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 18, 2024
I loved my stay there and the breakfast was amazing
Response from Property: Dear guest, thank you for your comments. We will keep continue to provide our best products with Sheraton culture service. Wish you all the best.
Stephen Le
Riverview Room with 1 King Size Bed
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The staff here are very friendly, but I think the biggest difficulty is communicating with them in English. However, they made a great effort to understand our requests. The service is perfect, the breakfast is decent, and the room is clean with a beautiful view. I forgot some belongings in the room and am now back in Vietnam, so I am not sure how to contact the hotel. Anyway, thank you for providing me with an excellent experience. Translate: 这里的员工非常友好,但我认为最大的困难是用英语与他们交流。不过,他们非常努力地理解我们的要求。服务非常完美,早餐不错,房间干净,景色优美。我把一些东西忘在了房间里,但现在我已经回到越南,不知道该如何联系酒店。无论如何,非常感谢你们为我提供了极好的体验。
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at our Hotel.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. You are welcome to contact us, if you need it.Thank you again for your feedback and support and we look forward to welcoming you back in the near future.
Sabz1
Superior Riverview Room with 1 King Size Bed
Stayed in Nov 2023
Business travelers
5 review
4.7/5
Amazing
Posted on Feb 17, 2024
An excellent riverside hotel, worthy of the Sheraton name, a prestine comfortable room, and excellent room service who brought us an extra blanket at 3am, within minutes of asking for one. A delicious breakfast with a wide variety of options. A nice stay.
Response from Property: Dear guest, thank you for your comments. We will keep continue to provide our best products with Sheraton culture service. Wish you all the best.
Herbert Chisala
City View with 2 Double Beds
Stayed in Nov 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 20, 2023
The hotel was very wonderful with nice friendly staff. Would definitely stay again
Response from Property: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at our hotel. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!
TravelChel
Riverview Room with 1 King Size Bed
Stayed in Apr 2024
Business travelers
22 review
2.5/5
Posted on Apr 24, 2024
No usb with power supply within the hotel room, which is totally unacceptable for me for my stay at hotel nowadays
Response from Property: Dear Guest, Thank you very much for choosing our hotel and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken.Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Mary of Madivas
City View With 1 King Size Bed
Stayed in Sep 2023
Couples
7 review
2.2/5
Posted on Sep 30, 2023
We asked for a king sized bed and the picture is what we got just two single beds placed side by side. And the room has a very bad smell we had to leave.
Response from Property: Dear guest, thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team to improve hotel room assignment.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Guest User
City View With 1 King Size Bed
Stayed in Mar 2024
Couples
1 review
4.2/5
Very Good
Posted on Apr 24, 2024
All round nice hotel and good value. Only issue was the room they have is had no ac and it was way too hot so asked to be moved which reception weren’t happy about
Response from Property: Dear Guest, Thank you very much for choosing our hotel and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Guest User
Riverview Room with 1 King Size Bed
Stayed in Jan 2024
Couples
3 review
4.0/5
Very Good
Posted on Jan 23, 2024
Very liveable hotel, clean and big. The location is not convenient but overall experience is good.
Response from Property: Dear Guest,Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. For the location, our hotel is located nearby Huangpu River. The metro and bus station is not far, and there are many hotspots in these lines. Besides, it is only about 5 kilometers from Lujiazui and the Bund area. Along with further improvements in the city's infrastructure, believe the hotel would become increasingly popular.We look forward to welcoming you back to our hotel again. Thank you!
Guest User
Riverview Room with 1 King Size Bed
Stayed in Jun 2023
Friends
5 review
4.5/5
Great
Posted on Jul 6, 2023
The staff were very friendly and helpful. However your Wi-Fi needs to be looked at and VPN added. Furthermore, your TV only offers Chinese. Getting a news report or weather is next to impossible.
Response from Property: Dear guest, thank you for leaving us your comment. We are pleased to see your recognition of our service, which we have been working hard to do. After the room TV, there will be channel updates, and we will have foreign language channels to meet the needs of guests. In addition, the hotel will also launch IPTV after that, which can provide more information for guests. Sincerely looking forward to your next visit!
Wanlop
Riverview Room with 1 King Size Bed
Stayed in Jun 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jun 21, 2024
Good staff
Response from Property: Dear Guests,Thank you for taking the time to share your feedback regarding your recent stay with us at our hotel.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future.
Guest User
Riverview Room with 1 King Size Bed
Stayed in Nov 2022
Couples
9 review
5.0/5
Outstanding
Posted on Nov 21, 2022
Frontdesk was good the room was clean miss marygood
Response from Property: Dear guest, thank you for your good feedback. We will keep continue to deliver our quolity and warm serivce.
wur2008
Superior Riverview Room with 2 Double Beds
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The room is well-equipped, clean, elegant, with good service attitude and convenient transportation. The view of Huangpu River from the riverside room is spectacular. The air conditioning is good and the bed is comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your full star praise! The hotel has a superior geographical location and convenient travel. The hotel rooms are spacious, bright, clean and comfortable. You can enjoy the beautiful scenery of Huangpu River when staying in the hotel's river view room. Providing guests with first-class accommodation environment and warm service at home is our consistent goal. We will continue to provide guests with high-quality services and look forward to your next visit!
Rexinshiminxiaowang123
Superior Riverview Room with 2 Double Beds
Stayed in Jun 2024
Family
10 review
2.1/5
Posted on Jun 10, 2024
The bed feels quite small. The room is not big either. The river view is just so-so. The location is not close to the subway station and the Bund. Not recommended for tourism. There are not many types of breakfast. I only took a little to eat. A small insect flew up from it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and comments. The hotel has a superior geographical location and convenient transportation. It is within walking distance of Metro Exit 14 and about 5 kilometers away from the Bund and Lujiazui area. I am sorry to see that the hotel's breakfast did not satisfy you. We will feedback to the relevant departments to adjust the breakfast products and strengthen management to ensure the dining environment for guests. Your feedback is very important to us and we will continue to improve. The growth of the hotel is inseparable from your support. I hope you will continue to choose our hotel next time you come to this area and see a better us. Thank you again for your visit and wish you a healthy Dragon Boat Festival and a happy life!
Clement Jim
Deluxe Riverview Room with 1 King Size Bed
Stayed in Apr 2024
Couples
12 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is clean, the environment is quiet, the air-conditioning system is perfect, and the front desk service is perfect It can be a perfect ending to your trip to Shanghai. Very cost-effective, highly recommended to everyone👫
Original TextTranslated by Google
6/14
Response from Property: Dear guest, thank you for your positive review. The hotel is strategically located and convenient for travel; it is adjacent to the Yangpu Bridge, and you can enjoy the beautiful view of the Huangpu River if you stay in a river view room. The rooms are spacious and bright, making your stay comfortable. Our staff are also ready to provide you with warm and professional services. Thank you for your recognition and recommendation. Your praise is very important to us. We welcome you to visit us again.
gtt2222
City View With 1 King Size Bed
Stayed in May 2024
Business travelers
53 review
5.0/5
Outstanding
Posted on May 4, 2024
The room was OK. I booked a city view room. Since I couldn't see any city view, I suddenly felt cheated. It's so expensive for one night, but I can't see any view. I strongly protest against fraud. The room type is not good either.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and leaving us your comments. We are sorry that the view in the room did not satisfy you. Different room types and floors of the hotel will have different views. We welcome you to choose different room types for your stay experience when you come back. Thank you again for coming and wish you a happy life!