To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(538)
Positive reviews(497)
Reviews with photos/video(166)
Easy to get around(52)
Friendly front desk staff(52)
Classy environment(35)
Close to metro(21)
Many amenities(17)
Delicious breakfast(12)
Perfect for business trips(9)
Stayed multiple times(6)
Negative reviews(41)
Anonymous User
Discount Double Room
Stayed in Aug 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Sep 22, 2024
Good location, only about a 10-minute walk from the nearest subway station. Rooms are fine with a nice view (18th floor). When I checked in, there was only one staff member at the reception who couldn't speak English. Thanks to another guest who was kind enough to interpret for us however, we managed.
Response from Property: Thank you very much for your good praise of our hotel and I am very glad to provide you with a satisfactory accommodation experience. We will continue to work hard to provide a better service for every guest.
Anonymous User
Discount Double Room
Stayed in Aug 2024
Solo travelers
12 review
3.5/5
Posted on Oct 3, 2024
CJ Hotel is a decent option for solo travelers looking for convenience and comfort on a budget. The hotel offers a safe environment, with friendly staff ready to assist, which is ideal for solo guests. Its central location makes it easy to explore local attractions and access public transportation. Rooms are modest but equipped with essentials like Wi-Fi, which is great for staying connected while traveling alone.
Response from Property: Thank you very much for your good review of our hotel. We are glad that you think our room is clean, well-equipped and overall good value for money. We will continue to work hard to improve the quality of our service and provide you with a more comfortable accommodation experience. Thank you again for your support and good review!
TS Loh
Discount Double Room
Stayed in Nov 2024
Business travelers
7 review
1.7/5
Posted on Nov 10, 2024
Maintenance very poor with room and lifts with paints chipping off . Cleanliness below accepted level with cigarette butts all over the place.?
Response from Property: 尊敬的客户,非常感謝您的入住並留下寶貴意見, 和指出問題。對於未達到您的期望,酒店全體員工表示誠摯的歉意。酒店管理層已對您的評語進行回顧並將不斷提高我們的服務質量和衞生檢查。期待您的關注,歡迎您的再次光臨。^-^
Manon27
Queen Room With View
Stayed in Feb 2024
Couples
14 review
2.0/5
Posted on Feb 14, 2024
First room the window was broken could not close it, when I called the reception no one answer the phone, need to go down to the reception. The girl didn't trust me and sent a guy to check. They proposed to fix it only the next day... so sleeping with open window on February... we had to push to change the room...
Second room the bed was not very clean but at least the window was close, but the room card doesn't work to open the door. So once again going to the reception but once again the same girl didn't trust me, I had to push for her to check my room card...
The service is catastrophic, everything looks old
Response from Property: Dear customer, I am very sorry to bring you a bad experience. Thank you for your suggestions and making us aware of our shortcomings. In response to your question, please allow us to explain. First of all, the front desk is always occupied. If no one answers the phone, it should be busy. You won't hear the phone ring and deliberately don't answer it. Secondly, it's not that we don't trust you. Our workflow is that guests report problems. We go to solve problems. Go to your room to see if the window can be repaired tonight. As for our daily repair, we chose to change your room because it takes a long time to repair it and we dare not delay your rest time. In addition, your room card can't open the door. It should be that the card is demagnetized. I don't mean to distrust you. It may be misunderstood because of unclear expression. We will pay attention to it in the future. Thank you for your stay and wish you a happy life.
Guest User
Queen Room With View
Stayed in Mar 2024
Couples
45 review
3.7/5
Posted on Apr 26, 2024
Check in was good and fast but breakfast could use a variety of
Response from Property: Thank you for pointing out the deficiencies in our hotel's service. We attach great importance to your feedback and will communicate with relevant departments to make improvements based on the issues you mentioned. We sincerely appreciate your valuable feedback on our services and facilities.
Guest User
Discount Double Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Very good. Free room upgrade. Good environment. Clean and sanitary. The front desk lady is warm and polite. Very good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our rare treasures. We are also constantly improving our service quality and hope to meet you again. I wish you a happy mood and a happy family.
Guest User
Discount Twin Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Very satisfied, I didn't expect that the things are quite complete, the lobby is also very beautiful
There are two chairs, a table, and a long sofa (without backrest) where you can store your luggage, even after checking out, the room is very clean
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our rare treasures. We are also constantly improving our service quality and hope to meet you again. I wish you a happy mood and a happy family.
Guest User
Discount Double Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The environment is very good, the hygiene is very clean, and the cost performance is relatively high.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our rare treasures. We are also constantly improving our service quality and hope to meet you again. I wish you a happy mood and a happy family.
Guest User
Discount Double Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The room is very nice. It feels like home. I like the floor. I don't have to worry about finding a hotel next time I come to Shanghai.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay and for leaving your valuable comments and pointing out the problems. All the hotel staff sincerely apologize for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality and hygiene inspections. Looking forward to your attention and welcome you to come again. ^-^
Guest User
Discount Double Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Convenient transportation, very close to the subway, the service attitude of the front desk assistant is also very good.
Yes, yes, highly recommended, of course, the latest check-out time is 2 o'clock is also a highlight hahahaha.
Original TextTranslated by Google
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Guest User
Superior Gaming Twin Room
Stayed in Dec 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Very satisfied with the stay. Xiao Hong's service was very good. Thank you.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的財富,我們也不斷 的提升服務質量 ,希望能在再次與您再相逢。祝您心情愉快,闔家幸福
Mingqianshan
Queen Room With View
Stayed in Oct 2024
Business travelers
60 review
4.2/5
Very Good
Posted on Nov 10, 2024
Facilities: The internet is not very good, especially the TV.
Hygiene: The 14th floor is cleaner than other floors.
Environment: The best is the location and the surrounding environment.
Service: The service is not as good as before.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our rare treasures. We are also constantly improving our service quality and hope to meet you again. I wish you a happy mood and a happy family.
Guest User
2-bed Room With View
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 2, 2024
The room is clean and tidy, the transportation is convenient, and the service attitude is good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our rare treasures. We are also constantly improving our service quality and hope to meet you again. I wish you a happy mood and a happy family.
Guest User
Discount Twin Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Very satisfied 👍The service provided by Xiao Wang at the front desk is very good 👍High cost performance and worth recommending
Original TextTranslated by Google
Response from Property: Thank you very much for your good review of our hotel. We are glad that you think our room is clean, well-equipped and overall good value for money. We will continue to work hard to improve the quality of our service and provide you with a more comfortable accommodation experience. Thank you again for your support and good review!
mio!mio!mio!
Discount Twin Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Xiao Hong's service was good and I was very satisfied with my stay
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our rare treasures. We are also constantly improving our service quality and hope to meet you again. I wish you a happy mood and a happy family.