CitiGO House (Shanghai Xujiahui Caohejing) Guest Reviews
4.8/5
Excellent
2294 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(2294)
Positive reviews(2264)
Reviews with photos/video(265)
Friendly front desk staff(178)
Quiet & comfortable(159)
Large rooms(99)
Delicious breakfast(73)
Perfect for business trips(30)
Stayed multiple times(26)
Tasty coffee(10)
Awesome gym(9)
Negative reviews(30)
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
2 review
4.8/5
Amazing
Posted on Oct 10, 2024
Arrived late eith empty stomach but the staff was really helpful and told me where can i get the food.
The gym is small but is enough for people just stay for 1 or 2 nights to remain exercise.
Response from Property: Thank you for spending your precious time to review for us, we always abide by the principle of user first, your praise for the hotel service, your support is the biggest encouragement to us, we will continue to work hard to give you more impeccable service and detail experience, so that your journey is perfect!! I look forward to seeing you again.
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Staff was very friendly every time and it's a bonus that they have longer than 24 hours free luggage storage
Response from Property: 親愛的小主,感謝您的五星好評對酒店的認可與推薦,我們全體小夥伴期待與您的再次相逢呦~
Guest User
Queen Room
Stayed in May 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Excellent hotel. Excellent staff. Really nice. Will stay again.
Response from Property: First of all, thank you very much for taking the time to comment on our hotel. Every word of your praise is an affirmation of our entire hotel team. We hope to create a feeling of home for you and give you unexpected warmth. Looking forward to seeing you next time!
Guest User
Queen Room
Stayed in Mar 2024
Solo travelers
1 review
0.5/5
Posted on Apr 20, 2024
Please read the comments before booking the hotel:
1. The service of this hotel is extremely poor. The front desk of the hotel's night shift is a bald children's front desk. First of all, we do not discuss the sexual orientation of Yi, but as a service staff, the quality is extremely poor, the attitude is extremely poor, and the mouth is also quite common. In order to quibble for your hotel service, we can even carry out wrong evaluation in the face of the reasonable rights and interests of guests. Price, so as the front desk, you can see it. It's really built, and the efficiency is also slow.
2. When it comes to hotel facilities, the location of the hotel is extremely poor. I don't know how many people have used the bath towels in the hotel. I don't want to give you some money if I don't have any money to use.
3. The hotel remote control has not been wiped, and it is full of dust.
4. There is no signal on the hotel TV.
5. The hotel corridor is like a garbage dump. Look at the floor of this corridor. It's incredible. The hotel puts these beddings for guests directly on the ground. Don't say that these are to be cleaned. We saw with our own eyes that your staff moved these beddings to the guest room upstairs.
大家订酒店以前先看一下评论:
1、这家酒店服务极其差,酒店夜班前台一个秃头儿女前台,首先对蚭的性取向咱不展开探讨,可是蚭作为服务人员素质极其差,态度极其差,蚭嘴也挺见,为了替你们酒店服务狡辩,甚至可以当面对客人的合理权益开展错误评价,所以说蚭作为前台你嘴见,是真的挺建,蚭办事效率也慢
2、再说到酒店设施,酒店位置极其差,酒店的浴巾,都不知道多少人使用过了,别人用的都开线了还不换,没钱换要不要给你们点钱?
3、酒店遥控器,擦都没擦,一擦全是灰
4、酒店电视没信号
5、酒店楼道就像垃圾场,看看这楼道地板,不可思议,酒店把这些给客人用的床品,直接放到地上,可不要说什么这些是要拿去清洗的,咱亲眼看到你们工作人员把这些床品搬到楼上客房里
6/7
Response from Property: 尊敬的賓客您好,感謝您入住酒店並與我們分享您的入住體驗,很抱歉此次入住沒有給您帶來一次滿意的入住體驗。針對您所反映的問題,我們已經第一時間對前廳部門進行培訓,提升工作人員的業務技能,加強自身的工作標準,為每一位賓客提供最完美,最專業的入住體驗。客房問題已經溝通到客房經理,查房中務必檢查五巾,避免此類問題再次發生。我們深知衞生問題的重要性,因此我們立即對客房部進行了檢查並尋找原因,同時加強了對房間的清理力度。設施問題我們也第一時間進行了處理,您入住期間遇到任何問題第一時間與我們聯繫,我們24小時待命為您解決問題。我們也真誠的希望您再給我們一次機會,見證我們的成長,期待與您的再次見面。祝您生活愉快!
Jammerto
Queen Room
Stayed in Mar 2024
Couples
31 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The receptionists had a hardtime checking us in but they have tried their best to accommodate the problems I had and it was a great stay. I will definitely comeback soon.
Response from Property: Thank you for your trust and love for CitiGO. CitiGO was designed by an internationally renowned designer to create a new concept space that integrates "community shared lobby, light lifestyle, and intelligent guest control". The hotel is always committed to bringing you a high-quality stay experience and looks forward to your stay again!
panda_michael_mauritius
Queen Room
Stayed in Feb 2024
Solo travelers
5 review
3.0/5
Posted on Mar 23, 2024
The staffs tries their best even language barrier. I would have liked to know that there are no lifts to my room prior going.3 floors without lift.! I have a bad back and going the steps with suitcase is not proper to me. I am now with back pain since my return.
Response from Property: Sorry for bringing you a bad stay experience. CitiGO values every guest’s opinions and suggestions. Thank you for your trust and corrections. We will continue to reflect and improve to create a better stay experience for everyone.
KLazzell
Deluxe Queen Room
Stayed in Aug 2024
Solo travelers
2 review
4.5/5
Great
Posted on Oct 12, 2024
I used this location as a staycation. It was a nice little get away with a lovely walking path along the river nearby. The room did have a funny smell to it, but you didn’t notice it except for the first minute you walked in to the room.
Response from Property: Dear customer, thank you for your stay, we have been concerned about the feelings of guests during the stay, and actively improve their professional level and service standards, and strive to let guests feel the warmth of home. We are sorry that we are still not perfect in some areas. Thank you for taking the time to inform us of our shortcomings so that we can improve. We would like to grow with your attention and look forward to serving you again next time you stay.
Yun
Superior Queen Room
Stayed in Jul 2024
Couples
3 review
4.5/5
Great
Posted on Aug 23, 2024
Great amenties and facilities. Very friendly counter staffs, very prfoessional and welcoming. Highly reccommended place to stay!
Response from Property: Thank you very much for your comments on the hotel. Serving every guest well is our tenet all the time, and we look forward to meeting you next time.
魅力幻影
Superior Queen Room
Stayed in Dec 2023
Solo travelers
8 review
4.0/5
Very Good
Posted on Feb 5, 2024
Not too close to the metro and major bus stations, however there are several restaurants in 500 to 700 meters away from the hotel.
And the experience of the room was not good as the 1st room I have water leakage at the bed.. I thought it's humid or the dampness after mopping as the windows were opened.
The 2nd room was located in another building, however I can smell someone keeps smoking. Also, the bathroom was without lights, so it's necessary to take extra steps while showering.
The ups are that the hotel has multiple laundry machines (both washing and dryer), and there is a gym room at the ground floor.
Response from Property: Dear little master hello, I'm really sorry for not letting you have a satisfactory experience, we have received your feedback, so that you do not have a good experience is not our fault, we have strictly trained room partners, next time you come to inform us in advance, we will arrange the room for you in advance, will never let you have this experience, I hope you can continue to support, wish you a happy life, Everything goes well!
Guest User
Garden-view Double Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Very good and comfortable places. Want to visit again for sure!
Response from Property: 感謝您對CitiGO的信任和喜歡。一個人的朝九晚五,不如一羣人的歡樂場。希望酒店豐富而強大的共享客廳,給您帶來更多美好的體驗,期待您的每一次入住!
kariwong2013
Queen Room
Stayed in Mar 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jul 22, 2024
very good breakfast.and.tidy and.clean.rooms
we have had a nixe stayed..
Response from Property: Thank you for your trust and liking CitiGO. A person's nine to five, as a group of people happy field. We hope that the rich and powerful shared living room of the hotel will bring you more wonderful experiences and look forward to your stay every time!
AnnikaB
CitiHouse Superior Apartment
Stayed in Oct 2024
Couples
5 review
3.5/5
Posted on Nov 26, 2024
Good but more good for students!
Response from Property: Full of enthusiasm, full of you, full of us, looking forward to the next time you ~
Bongiovanni
Queen Room
Stayed in Dec 2023
Solo travelers
2 review
4.5/5
Great
Posted on Jan 29, 2024
Everything ok, I have spent a month in this hotel
Could improve cleanness around the hotel
Response from Property: Hello, dear master. Thank you for your valuable suggestions. I believe we will strengthen training and improve the environmental quality of the hotel. I look forward to giving you a different experience next time you stay. I wish you a happy life.
Grace CD
Queen Room
Stayed in Sep 2024
Solo travelers
33 review
3.5/5
Posted on Oct 4, 2024
Good location, friendly staff.
Response from Property: Thank you very much for choosing CitiGO and sharing your feelings, we will be committed to providing quality service and comfortable environment, sincerely look forward to your stay again to bring you a better experience.
Laurie972
CitiHouse Superior Apartment
Stayed in Jan 2023
Business travelers
40 review
2.7/5
Posted on Feb 23, 2023
Well this was not a pleasant surprise. I am not sure if someone actually realized that the floor also need to be cleaned. The bathroom, toilet floor and wall were disgusting. Hairs, dusts, dirts, and so on… the smell was all over the place and worst when turning on the heat. I couldn’t even imagine to take a shower without wearing shoes in there. Besides that room is spacious, bed is comfortable but I won’t go back.
6/9
Response from Property: 尊敬的賓客您好:感謝您入住CitiGO酒店並與我們分享您的入住體驗,十分抱歉此次入住沒有給您帶來一次滿意的入住體驗,由於酒店時間較長,有些設施維護的不到位,非常遺憾給您升級的房型並未給您帶來更好的體驗,希望您再給我們一次機會,酒店有好幾種房型,下次入住一定會有您喜歡的房型,衷心期待您的下次入住,祝您生活愉快。