Atour S Hotel Hongqiao Center Shanghai Reviews
Atour S Hotel Hongqiao Center Shanghai
Building 2-C, No. 1588, Wuzhong Road, Intersection of Wuzhong Road and Hongjing Road, Shanghai, ChinaView Hotel Details
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Atour S Hotel Hongqiao Center Shanghai Guest Reviews
4.8/5
Excellent
2774 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2774)
Positive reviews(2706)
Reviews with photos/video(485)
Well designed(230)
Delicious breakfast(205)
Large rooms(175)
Friendly front desk staff(111)
Convenient for shopping(97)
Perfect for kids(77)
Close to metro(75)
Has rooms for families(48)
Negative reviews(65)
Lifeisbeautiful888
Business Room (2 Beds)
Stayed in 2024년 1월
Solo travelers
21 review
Outstanding
Posted on 2024년2월25일
Perfect hotel, clean room. Great location in Hongqiao. Staff very helpful.
Response from Property: Thank you very much for your choice and trust, all staff look forward to your next visit.
lin
Stayed in 2023년 10월
Business travelers
3 review
Great
Posted on 2023년10월13일
The hotel lobby and rooms are very attractive and distinctive. It's nice to have a such place to stay after a long trip.
Guest User
Superior Double Room
Stayed in 2023년 4월
Business travelers
2 review
Outstanding
Posted on 2023년4월11일
Amazing and wonderful experience, I lived 3 night here, very comfortable, quiet and convenient. Hope you will enjoy here also.
芊潼K
Business Room (2 Beds)
Stayed in 2023년 4월
Family
22 review
Posted on 2023년4월15일
This hotel is connected with big shopping mall and nearby Hongqiao International Airport around 20 minutes by taxi. Also, there is another shopping mall nearby the hotel around 5-10 minutes relax walking. Designs of the hotel and room are nice and comfortable, but the front desk staffs’ working attitude can be improved a lot such as be patient to listen what the question asked by guest carefully.
My with my family in this hotel is good with the hotel room, but super bad experience with the front desk staffs as they ignored me and didn’t have passion to assist for finding my little package sent by outside shop to the hotel front desk counter. One male staff with black glass didn’t put his patient to check the counter which package is me and replied me that he cannot find anything for me, but I can see pne package with paper bag and the shop name which is the one I bought and asked the shop send to my hotel. I also tried to ask another male staff to help, but he ignored me as he is assisting another guest for check-in. That’s fine and then I ran back to the 1st male staff with black glass, but he kept ignoring me at the his free time and mentioned nothing package for me. Finally, I have spent ally least 20 minutes together with my kid for waiting to get back my package (gift) sending by outside shop.
Besides that, one female front desk staff with long hair is little bit tricky to ignore my complaint about my room is super wet with water in front of the bathroom entrance as she knows the twins bed size is little bit smaller for me and kid sleeping, then she pushed me to buy member card for upgrading my room with breakfast and ignore the hotel room problem.
I am totally up sad with the front desk staffs’ services for my stay with family this time as tricky and no outstanding service.
Response from Property: Dear guest, we are really sorry that we failed to give you a perfect experience. We will actively improve your suggestions and hope to give you a pleasant stay experience next time.
Anonymous User
Stayed in 2023년 9월
Business travelers
24 review
Very Good
Posted on 2023년11월5일
Hotel quite modern and minimalist . Nice breakfast proposal . Rooms lower than my expectations .. price /quality can find interesting and competitive options
Response from Property: During the perfect journey, there is always unexpected warmth and touching. We are happy to provide warm and thoughtful service for every guest. Your satisfaction is the greatest driving force for us to move forward, and it is worth doing more. Duo's belief that guests are your family makes you feel at home on every trip. The care, consideration, care and warmth of your family are the most sincere gifts given by each Duo'er. Yaduo is a humanistic hotel with the theme of reading and humanistic photography. You should feel the different culture and art of other hotels. I hope to meet you again.
嵐心
Stayed in 2023년 6월
Family
29 review
Amazing
Posted on 2023년6월23일
Love the design of the hotel, very nice laundromat ND layout. Recommend for families.
Response from Property: When I first met you, I was like an old friend." Yaduo Hotel advocates neighbourhood service, which treats each other frankly like neighbours and helps each other. Whether it is treating partners or friends, they are equally warm and simple! We will continue to work hard to improve our service, and we will strive to make the best of our service. Looking forward to your next check-in~
Maik 81
Family Friendly Room (2 Beds)
Stayed in 2023년 11월
Family
3 review
Great
Posted on 2024년2월15일
Good hotel for a short or business trip.
Response from Property: Thank you for the compliment. We look forward to receiving your full marks on your next stay. If you have any problems during your stay, you can contact the service desk to solve them for you. Looking forward to seeing you again.
Rachel
Superior Double Room
Stayed in 2023년 6월
Business travelers
1 review
Outstanding
Posted on 2023년6월21일
Very good service, highly recommended.Really like the vibe of the hotel.
Response from Property: Atour Hotel is advocating the neighborhood service, such as the neighborhood general honest, mutual help, whether it is to treat partners or our guests, are the same enthusiasm and simple! To serve every customer, we will continue to work hard to improve our service, we strive to do our best service. Looking forward to your next stay
Kaerfuchenglichun
Superior Double Room
Stayed in 2024년 6월
Family
15 review
Outstanding
Posted on 2024년6월20일
It was excellent
Response from Property: During the perfect journey, there is always unexpected warmth and touching. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the greatest driving force for us to move forward, and it is worth it no matter how much we do. Duo'er believes in guests as their families, so that every trip makes you feel like returning home. The care, consideration, and warmth of your family is the most sincere gift for each Duoer. Ya Duo is a humanistic hotel with the theme of reading and humanistic photography. You should feel different culture and art from other hotels. The breath of art, I hope to meet you again.
Nickmaketu
Superior Double Room
Stayed in 2022년 7월
Couples
1 review
Outstanding
Posted on 2022년7월25일
很happy！
Guest User
Business Room (2 Beds)
Stayed in 2024년 3월
Business travelers
1 review
Outstanding
Posted on 2024년3월7일
Very good
Anonymous User
Guestroom - With View (Double Bed)
Stayed in 2023년 6월
Business travelers
6 review
Outstanding
Posted on 2023년8월7일
very good
Guest User
Guestroom - With View (Double Bed)
Stayed in 2023년 3월
Business travelers
2 review
Outstanding
Posted on 2023년3월8일
Good！
Guest User
Superior Double Room
Stayed in 2021년 9월
Other
1 review
Outstanding
Posted on 2021년9월6일
sh n m m m m
Youfeidixiongxin
Stayed in 2024년 6월
Business travelers
18 review
Outstanding
Posted on 2024년6월15일
I was on a business trip and booked a double room. The hotel upgraded me to an executive suite for free. The smart curtain design in the room was great. However, when checking in, the door was not easy to find and was a bit hidden.
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