Anonymous User
April 12, 2024
We booked a room with breakfast. We saw that the breakfast time on Ctrip started at 8 o'clock. We planned to go to Disneyland at 7:30, so we called the boss to confirm about three days in advance. He said that breakfast started at 7 o'clock, so we didn't prepare breakfast. The boss didn't tell us that there was no breakfast the next day on the day of check-in. The front desk of the B&B was empty at 7 o'clock the next morning. I called the boss and he said that breakfast was cancelled and asked us to buy it at the Disney subway station. On July 15, I called the boss again to ask when the shuttle bus would arrive. He said it would leave on time. At the same time, I asked about check-out and storage. The boss said that there was no one at the front desk and the luggage could be placed directly on the table without being lost... At 7:30, we waited for the shuttle bus with two young ladies, but the B&B still had no management staff. The other two young ladies called the boss and the boss replied that waiting for the bus at the door would be late... We got on the bus around 7:40. It's a self-service B&B with no service to talk about. I won't mention that there was no breakfast at the last minute. If the boss really can't get up in the morning, shouldn't he consider notifying the customers in advance about various matters and giving the driver's contact information?
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