Conrad Shanghai

maxin安排的房間很滿意，酒店緊鄰地鐵站和步行街，maxin服務熱情很滿意”

酒店完美，服務非常好，尤其是Fancy女士服裝超級好！

El hotel ha sido fantástico, todo genial, está disfrutado muy bien el coste pagado.

真的非常一般的住宿體驗，首先房間一進去就有一股怪味兒，不知道是不是潮的還是什麼原因，裝修也是廉價連鎖酒店風格，雖然22年開業但是真的很老舊。 早上九點多旁邊房間不知道怎麼回事兒一直開門關門，打開門才知道是來維修的，兩個人嘰嘰喳喳，吵的不行，避雷吧，這錢住普通連鎖酒店吧還是

房間太小啦 反正整體還可以

The location is okay. Basically, it is very convenient. It takes 10 minutes to walk to the Bund. You can see Xintiandi and Puxi. Diamond members upgraded to a small suite, but to be honest, it is too small. It is just an ordinary room and it is estimated that the distance will be different. I don't think it's necessary to live in a small apar**ent. It's better to have a big room and a more open space. The breakfast is average and nothing special. The lounge is more magical. There is breakfast. There are really not many people, but the food is not as good as the first floor. There are many large restaurants and good views. The check-in clerk was very nice and responded promptly to any room issues.

不錯喲。很好的一家酒店啊，環境很好 地理位置也不錯的，樓下就説南京路步行街，很到位的一家酒店，都很不錯的。

The room has a loud draft, light can be seen from the side of the curtains, and the facilities and equipment are old.

Conrad Shanghai is one of the worst Conrads I have ever stayed at. The first point is that I have serious doubts about the front desk reception. The check-in service staff are all interns. They are unfamiliar with their work and have low efficiency. This is also the first time I have encountered anyone staying in a hotel and no one has come to ask if they need help with luggage. The second point is that when I checked in on the first day, I arrived at the front desk at 3:10 and was told that the room type I booked was not available. Under the guise of upgrading the room type, I was assigned a deluxe room type on the lowest floor. It turned out that it was a full room next to the Executive Office. The house smells musty, and the window is blocked by eight water storage wells, with no view of the scenery at all. I asked to change rooms. At 3:40, the front desk asked me to go down and change the room card myself to the 28th floor. At ten o'clock the next morning, I called the reservation depar**ent to inform me of my request for room renewal. The receptionist at the reservation depar**ent asked me to go to the front desk to apply. I arrived at the front desk at twelve o'clock. After queuing for twenty minutes, a male receptionist informed me that I Has your house been checked in by someone else? ? I was shocked and did not check out. Then the male receptionist asked me to pack my luggage. I made it clear to him that I had a meeting at noon. The male receptionist arrogantly emphasized that that could only be done by our staff. I went to pack my luggage and change rooms for you, and called the reservation depar**ent in front of me and said that this room was booked by a group member. They did not deal with my problem, said that I could not extend my stay in the original room, and asked me to place a new order. Then I called Ctrip went to solve the problem. Ctrip spent ten minutes solving the problem for me, but from the beginning to the end until checkout, any Conrad employee did not communicate with me personally, not even an apology. Really rubbish, first time to experience such bad service. To lower the brand image, I will also send an email to the group to complain later.