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5 star

Kimpton Qiantan Shanghai
4.8/5739 Reviews

Kimpton Qiantan Shanghai

Qiantan Shanghai|1.63km from Neobio Museum

Latest booking 11 hrs ago

Outstanding Customer Service of Msiss Sherry’s and the hotel staff at Kimpton. I trust this message I am writing to share my exceptional experience with the customer service of Sheryn at Kimpton Hotel. My family and I had the plan to go to Walt Disney Shanghai so I checked this hotel I that was Brand New and just opened so I decided make the reservation; During my all time staying in the hotel I was truly impressed by the high quality and fancy decoration Hotel also the location super convenient near by the mall and obviously the level of service provided and dedication on especial to Miss Sheryn that helped me to settle down my Disney Tickets. From the moment I arrived, the staff exhibited unparalleled professionalism, attentiveness, and a genuine commitment to ensuring a positive guest experience. The attention to detail, courtesy, and prompt assistance were evident in every interaction. Notably super kind and professional as soon as I saw Miss Sheryn I immediately remembered her face, “She was working as a manager in other Hotel in Hongqiao area” that always had super attitude to helped me and my colleagues during the pandemic to get PCR test QRs etc (for sure too many foreigners and Locals must remember Miss Sheryn)… attitude and kindness to help maintain until nowadays specially because with people that we don’t speak Chinese…. The exemplary customer service skills and willingness to accommodate requests left a lasting impression. I believe that exceptional service deserves recognition, and I wanted to take a moment to express my gratitude for the outstanding hospitality provided by your team. Please extend my appreciation to everyone involved. I will undoubtedly recommend this Hotel and your services to my friends, family, and colleagues seeking a remarkable hotel experience. Thank you for setting the standard for exceptional customer service. (Sorry I did not take too many photos) Sincerely Yours , Luis LOPEZ Dimond Elite Member
Artyzen NEW BUND 31 Shanghai(Qiantan)
4.7/5290 Reviews

Artyzen NEW BUND 31 Shanghai(Qiantan)

Qiantan Shanghai|2.71km from Neobio Museum

Latest booking 10 hrs ago

I have never given a negative review on Ctrip, and this time I really have to give a big bad review. Let’s talk about the advantages first: all the staff I encountered were greeted with smiles, and they were serious about solving problems. The service was excellent, but the various hardware and supporting facilities were compromised. The problems I encountered in just two nights include: 1. The air conditioner was cold. On the first night of my stay, the air conditioner was turned on for most of the day and I felt cold even when I showered. 2. The design of the room circulation and facilities is super unreasonable. The shower and bathtub are together without any partition. The door is opened at both ends and cannot be completely closed. Moreover, I did not see anywhere to put clean clothes or change dirty clothes from beginning to end... ...I don’t know if there is any special purpose behind this design, I’m sorry I can’t get it. 3. The water temperature in the bathroom cannot be raised. The answer we received was that the floor we live on has not been occupied for a long time, so it will take a long time for the water to get hot... And we have already stayed on the second night, and the water is still not hot... This Do you think the reason is scientific? 4. The breakfast is hard to describe. It feels like foreigners are trying hard to make Chinese food. It doesn’t matter that the breakfast buffet has few choices. The wontons and noodles are kept warm in a thermos bucket. What’s the point of adding soup when the guests want to eat... and takeaways? no difference. Objectively speaking, the Western-style breakfast is okay, and the coffee is delicious, but the Chinese food is really unnecessary. 5. The front desk phone always fails to get through. It is no exaggeration to say that it takes at least 3 calls every night to get through. This is why I gave up the complaint on the first night. If I have time to call, I might as well solve the problem by myself. As a result, I still had to call several times on the second night before getting through, and the reply I got was that I was talking to other guests at the time. It's so busy that there is only one person working at the front desk at night. This is the only complaint I have about the service. Finally, although the exterior design of the hotel is still very unique, I advise those with children to stick to the Shangri-La next door. Don’t be like me and think about trying a new hotel. This hotel is really unfriendly to families with children.

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Top rated hotels in Shanghai

Searching for hotels near Neobio Museum? Compare room rates and reviews to find your ideal stay.
MGM Shanghai West Bund
4.8/51558 Reviews
Shanghai South Railway Station Area
Very satisfied with the check-in experience. The room has a good view and you can see the three-piece suit. The guest room facilities are equipped with iLLY coffee machines, wireless chargers, Dyson hair dryers, and electric toilets. This is better in new hotels and the rooms are smarter. The service is basically responsive and the service attitude is very good. Special thanks to William, Lucy and Ryan from the front office for their help. The breakfast variety is relatively rich and has local characteristics. The location is quite convenient, close to the subway, and parking at the hotel is free. Already looking forward to my next stay!
Shanghai Chengan Hotel(Xuhui Binjiang store)
4.7/5775 Reviews
Shanghai South Railway Station Area
Let me praise this hotel. The newly opened facilities are very new. The rooms are small but well-equipped. The bathroom is separated from wet and dry (I value this very much). Using Baidu Internet of Things in the room, you can control the curtain TV air conditioner light by calling Xiaodu, and the recognition is very accurate. The location of the hotel is also very good. It is very close to the West Bund Exhibition Hall for a taxi for more than ten yuan. I don’t know if it is close without taking the subway, but the bus and taxi are convenient. The whole family is downstairs. There are many small shops and snack bars nearby. It is very convenient to buy things. . The attitude of the front desk and the aunt is very good. I brought a few bottles of milk and used the refrigerator, not at all. Two comments: I heard my aunt knocking on the door to ask about cleaning at nine o'clock. If I was noisy, I could use the listing or the front desk to check the residents to leave the shop and clean. One by one, knocking on the door affected sleep. 2 The night light on the bedside always bounces on automatically, and then you have to press it back several times carefully before it succeeds. You need to check Room 8210. Generally speaking, the hotel is very cost-effective, the staying experience is also very good, and the service is also very good. Ctrip also has bargaining cash rebates.
Weiting Qingju Hotel (Shanghai Xuhui Longhua Binjiang Branch)
4.8/5465 Reviews
Shanghai South Railway Station Area
Because I always have to travel, I have stayed in many hotels. This Weiting is really cost-effective in a location like Shanghai. More than 300 are really the best choice for us to travel frequently. Whether it is the environment grade or the service, it is quite good. It is highly recommended!
Rongju Hotel(Xuhui Longhua Riverside)
4.2/5159 Reviews
Shanghai South Railway Station Area
It’s too late to eat hot pot and I don’t want to go home. I found this hotel. It’s a good experience. It’s also close to the botanical garden. It’s convenient to buy things around. There is food at the door. The hotel is still very clean. The front desk and the room aunt are very enthusiastic. I have a chance to live next time.
SHANGHAI JUNLONG HOTEL
4.3/5114 Reviews
Shanghai South Railway Station Area
This hotel is more difficult to find. In a parking lot with braised beef face to face, it says Junlong is just fine. There is a coin-operated washing machine (unused) on the 3rd floor, and there are drying racks in the room (this is a highlight for me). Next to an intersection, near the road, there will be noisy cars, the corridor has peculiar smell, the bathroom also has peculiar smell, the bathroom door needs to be closed, and the staff has a very good service attitude. There are convenience stores nearby (convenience store uncle is very good), supermarkets (supermarkets have everything), restaurants (opposite braised beef noodles are delicious, there are peppers to pay attention to the taboo), there are pharmacies. The subway is a bit far away. Whether it's Line 11 or Line 3, it is recommended to take Line 11 for travel, but cycling in Shanghai is really convenient.
7 Premium Hotel (Shanghai Xujiahui Longhua Road subway station)
4.3/5955 Reviews
Xujiahui District
Very good, I don’t know how many bad reviews in the comment area. Convenient transportation, the room is ordinary, it is a standard hotel configuration, there are disposable towels, the sound insulation effect is also very good, although it is quiet on the side of the road, it is very clean, the hot water is also fast. Miss sister with glasses at the front desk has a good service attitude and provides help to guests within their means It's just that a little takeaway can't go upstairs and understand

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