Shanghai: 8000 hotels found

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Park Hyatt Shanghai

Park Hyatt Shanghai

4.6/51889 Reviews
Lujiazui Area
The hotel has a nice entrance the concierge are really respectful and are willing to answer any questions in Chinese and in English. The reception area is beautiful you can see the Shanghai skyscrapers and the bund view from there. I was a little disappointed by the offer at reception. It was my birthday weekend and they couldn’t get even offer me complimentary breakfast this was shocking for such a high quality hotel. Furthermore, the check in process was below average: 1. There was no welcome drinks not even a bottle of water. 2. I had to later ask for a toothpaste they should have offered me. 3. They did not know even take me to my room I had to drag my suitcases by myself. When you pay over 2300 RMB you are paying for the hotel to pay attention to detail and thus expect more. The room was really comfortable however, the shower had some mould and was also difficult to realise how to use it. Breakfast was okay they have a wide selection of food. However the service was shocking I sat there waiting for 20 mins after I had order my tea before someone came over to help me order eggs. The manager later apologised but for a place with high standards and on my birthday this disappointing.

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