Floral Hotel· Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch) Reviews
Floral Hotel· Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)
No.1 Shika Road, Shangri-La, ChinaView Hotel Details
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Floral Hotel· Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch) Guest Reviews
4.8/5
Excellent
354 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(354)
Positive reviews(342)
Reviews with photos/video(174)
Loved the view(63)
Tasty food(38)
Convenient location(36)
Relaxing hot springs(34)
Large rooms(19)
Well designed(15)
Perfect for kids(11)
Close to scenic area(9)
Negative reviews(12)
小朱XinXin
Boutique Room (2 Beds) (Floor Heating)
Stayed in May 2024
Friends
3 review
Outstanding
Posted on May 25, 2024
The hotel is very strategically located at one of the most scenic area of NapaSea, and is very clean, well kept. The counter service is great too, they even upgraded our rooms to a bigger, scenic room for free!!! And, they provided free shuttle service from the railway station (or can claim back from them by showing the bill). The room itself, has heating service, oxygen supply, and is super roomy and clean. A thumbs up for them!!!
---Traveller from: Malaysia
酒店位置很好，前台帅哥小哥哥还帮我们免费升级了更大更美的房间，行李也是帮我们抬上楼下楼的。丝滑入住！！！打车去古城也不难，因为选择住这里就是风景实在是太美了！！！酒店外就是石卡路，还有遍野的小花、草原、蓝天白云、牛羊成群。性价比高，服务好，前台小哥哥小姐姐都很好。非常值得推荐的一家！！！
6/7
Sue Yin
Boutique Room (2 Beds) (Floor Heating)
Stayed in May 2024
Couples
1 review
Posted on May 22, 2024
For the price I paid, it was well below my expectations. The hotel is not well maintained. The pool was not opened. Hygiene of the bathroom can be improved. Breakfast was a big disappointment. Toast without any jam or butter. Plain porridge served with hard boiled eggs and stir fry vegetables. The management need to seriously look into th problems highlighted.
Response from Property: Dear guests, we have the following reply to your question. Our hot springs are open 24 hours a day. Due to the large temperature difference in Shangri La, we have covered with thermal insulation cloth that can be opened at any time. The type of breakfast is the most in Shangri La boutique hotel, with six hot dishes, Congee, corn, sweet potatoes, baked bread and hot milk, and jam taken on the stage. We have carried out a comprehensive cleaning and optimization of details to address hygiene issues. We wish you a happy life
Guest User
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Apr 2023
Couples
9 review
Amazing
Posted on Apr 22, 2023
We were searching for a nice spa place in Shangri-la. I have no doubt that this is the best one. Amazing views to the snow mountain from the top spa (available for all) and a very nice private spa as well.
Not only did we get a nice spa experience, the host but drove us to a path to overview the city plus also offered us special help to go for a hike the next day to a beautiful location that will be forever imprinted in our minds. Thank you so much!
Guest User
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Jul 2023
Family
3 review
Very Good
Posted on Jul 18, 2023
A pleasant surprise, the hotel is managed by generous and well mannered boss. I would recommend this place if you are staying around the area.
Luluxiaomianyang
Deluxe Double Room (With Floor Heating)
Stayed in Jun 2024
Couples
8 review
Outstanding
Posted on Jun 26, 2024
I came from Dali and took a taxi to the hotel after arriving at the station. The boss was very nice and reimbursed the taxi fare. When I checked in, I also upgraded the room type. It was great.
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Guest User
Boutique Room (2 Beds) (Floor Heating)
Stayed in Jun 2024
Couples
25 review
Outstanding
Posted on Jun 15, 2024
The service and location are very good. The boss upgraded the viewing room for free and gave two bottles of oxygen. You can see the snow-capped mountains in the room. I highly recommend it. I will choose this place again if I come to Panahai next time.
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Guest User
Deluxe Double Room (With Floor Heating)
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jun 8, 2024
Facilities: Complete
Hygiene: Clean and tidy
Environment: There is a grassland in front, where you can see cows and horses grazing leisurely.
Service: The boss is very nice. Because we are a family of three, we upgraded the room for free. The scenic spots in Shangri-La are relatively close. Because the service is good, we stayed for another day. I had altitude sickness when I was walking around the next day, and the boss gave me an extra oxygen cylinder. I got up late on the day I left, so there was not much breakfast left. The hotel sister also fried extra eggs for me. It was very nice overall.
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Qingfanz
Boutique Room (2 Beds) (Floor Heating)
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 28, 2024
Because it is off-season, we gave you a free room upgrade, thank you.
Pick-up and drop-off at Shangri-La Airport/High-speed Railway Station: You can take a taxi by yourself, and the butler will reimburse you!
Facilities: There are game rooms and hot springs, as well as photo check-in spots. It is really beautiful, soaking in hot springs and looking at the mountain view. It's a pity that it was cloudy.
Hygiene: Very hygienic! Smart toilet!
Environment: The grassland is beautiful and there are cows when you go out
Service: The service is super good. The butler will help with the luggage. I had fried potato chips for breakfast, which was super delicious. I showed off two plates 🙂😆
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Guest User
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in May 2024
Couples
1 review
Amazing
Posted on May 26, 2024
The room is big and nice, and the view is nice too
What I like most is that there are two humidifiers. It was the most comfortable night I slept in Shangri-La.
The service was also very good. Drinks were given when I left.
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@yanpi
Deluxe Family Room (Floor Heating)
Stayed in May 2024
Friends
213 review
Outstanding
Posted on May 28, 2024
1. The hotel is in a good location and parking is very convenient. The front desk guy and girl are very enthusiastic and took the initiative to help upgrade the hotel room. The room is large and well-equipped. You can see the snow-capped mountains and grasslands. The breakfast is rich. The weather is very cold. When I entered the hotel room, the air conditioner was already turned on. It was very warm when I entered the room. My family was very satisfied.
2. This stay experience is very satisfactory! The hotel service attitude is very good. The employees always keep a friendly smile. Every move is full of affinity, which leaves a deep impression. The location of the hotel is also good, the scenery outside is very good, and it is also close to the ancient city. The facilities in the room are very complete, clean and tidy, and daily necessities are all available. Recommended to all friends!
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6/7
YI MAN
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in May 2024
Friends
8 review
Outstanding
Posted on May 13, 2024
The hot spring scenery is very good and comfortable. The owner replied to the message quickly and enthusiastically. He recommended a horse racing track with good scenery to us. If there is a chance, I will book this hotel again when I travel to Shangri-La next time
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Guest User
Boutique Room (2 Beds) (Floor Heating)
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 2, 2024
The boss gave me a free room upgrade and provided travel tips. The service was good and thoughtful.
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Guest User
Deluxe Double Room (With Floor Heating)
Stayed in Apr 2024
Couples
4 review
Outstanding
Posted on Apr 27, 2024
The boss was very nice. He upgraded our room for free, helped us carry our luggage upstairs, and sent us a guide. We were playing outside, and sent a WeChat message in advance. The boss prepared hot pot for us, which was hot and nice.
The room was large, the facilities were clean and hygienic, and the biggest feature: you can see the snow-capped mountains while lying on the bed, and the fireplace is very impressive.
The following two pictures were taken while lying on the bed!
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mzx
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Mar 2024
Family
55 review
Outstanding
Posted on Apr 2, 2024
The B&B on the Napahai grassland is a 15-minute drive from the airport, the ancient city, and Songzanlin Temple. The housekeeper, staff, and boss are all very enthusiastic. We were given a small hot pot for the late arrival. I thought it was only for that day, but it was the next day, the day after, and the day after! It's especially good. The view from the room is unbeatable, like a spectacular Chinese painting: Shika Snow Mountain and the moon 🌙 are in the same frame. If the weather is good, the sun shines on the golden mountain in the morning. If I come to Shangri-La again, I will definitely choose their place
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6/11
Guest User
Deluxe Family Room (Floor Heating)
Stayed in Apr 2024
Solo travelers
4 review
Outstanding
Posted on Apr 5, 2024
I am a Singaporean and a traveler. I often travel abroad. I am usually used to staying in 5-star hotels, but this time I came to Shangri-La to get closer to nature, but because the local 5-star hotel is in a very It’s a lively place, so I chose this hotel. I went very early, and this hotel checked me in naturally without asking for early check-in. I’m very grateful. This service is five-star. It's impossible. Secondly, I am very grateful to the butler for providing me with a lot of travel advice, which helped me avoid many detours. The boss is also very friendly. Thank you very much to the hotel for couriering my luggage to the last stop of my journey. Although this is not a 5-star hotel, it gave me a sense of intimacy that I cannot experience in a 5-star hotel. All the staff made me feel warm and natural. The infrastructure is very complete and the room is very warm, so I originally booked for two nights and then extended my stay for three more nights.
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