High Mountain Resort Shangri-La

High Mountain Resort Shangri-La Reviews

High Mountain Resort Shangri-La

Nishi Village Napa Lake Web celebrity round lake road pang, Shangri-La, Yunnan, 674499, ChinaView Hotel Details
High Mountain Resort Shangri-La
High Mountain Resort Shangri-LaHigh Mountain Resort Shangri-LaHigh Mountain Resort Shangri-La
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High Mountain Resort Shangri-La Guest Reviews

4.8/5
Excellent
708 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(708)
Positive reviews(680)
Reviews with photos/video(363)
Loved the view(218)
Classy environment(123)
Large rooms(72)
Tasty food(42)
Would stay again(37)
Too many mosquitoes(24)
Friendly front desk staff(19)
Close to beach(9)
Negative reviews(28)
David
Premier Villa - 2-Bedroom, Sea-View
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 30, 2024
The hotel faces Napa Sea and you see the vast grassland from your room. When it is summer time, the grassland becomes the “sea”, which should be nicer. The “hardware” of the hotel is very good, but what impressed me more is the “software” — service. Xiao He arranged free airport pick-up, and they came to pick my family of 5 up with 2 x 7-seater after I told them I had many pieces of luggage. They also prepared 2 canisters of oxygen in the car just in case we feel uncomfortable in the high altitude. During our stay, warm milk was provided at night and everyone was very friendly. It was a very comfortable and enjoyable stay for my family. Thank you!
Response from Property: Thank you very much for your high evaluation of our hotel! We are glad that you and your family had a great time here. The free pick-up and oxygen tank arranged by the manager made your trip more comfortable and secure. The hot milk in the evening and the friendly enthusiasm of the staff also made you feel at home. Looking forward to your visit again! If you have any questions or suggestions, please feel free to contact us. I wish you and your family a happy life!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Family
5 review
4.0/5
Very Good
Posted on Apr 3, 2024
have a good rest after our Shangrila Meili snow mountain and Dukerzhong 4x4 trip . good shower and wifi room is clean and comfortable bed . hotel upgrade us better view from balcony with the room size and bed able to sleep 3 person with my teenager daughter! restaurant is closing down their western selection i think they don't have any western chef ... breakfast is purely Chinese dish nothing special for me. location is not convenience if you doesn't have your own transport .
Response from Property: Dear guest: Thank you very much for choosing Shangri-La Shangri-la Hotel and leaving us such a valuable review! We are honored to provide you with excellent service and comfortable accommodation. Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We know that the support and trust of every customer is the driving force for our progress. The hotel is strategically located, facing the Napa Sea, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and considerate services, and strive to create an unforgettable accommodation experience for you. In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience. Thank you again for your support and trust! We look forward to your visit again and creating more beautiful memories with you! Sincerely, from all the staff of Alpine Villa Shangri-La Store
Loris
Superior Sea-View Villa Double Bed Room
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 8, 2023
Location and services are both perfect!! It’s definitely worth to book again.
kunko
Superior Sea-View Villa Twin Room
Stayed in Aug 2024
Family
30 review
5.0/5
Outstanding
Posted on Aug 12, 2024
A very standard resort hotel, covering a large area, with rooms arranged in an orderly manner, and a direct view of the meadow from the terrace. The room is large and spacious, and the service is also very good. However, there are two problems. One is that the staff is insufficient during the peak season, and the front desk is completely overwhelmed, causing guests to wait unnecessarily; the other is that the 78-square-meter room cannot have two larger beds. A 1.2-meter bed is still a bit small, and it is a bit crowded for a family of three. Even two 1.35-meter beds are ok. Overall, it is still very good, right on the Napa Beach.
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6/15
Response from Property: Dear guest: Thank you very much for your high evaluation and we also attach great importance to the questions you raised. Regarding the situation that the front desk is busy and you have to wait due to the shortage of staff during the peak season, we will optimize the staffing as soon as possible, improve service efficiency, and reduce your waiting time. Regarding the size of the bed in the room, we will seriously consider your suggestions, evaluate and adjust them, and strive to provide guests with a more comfortable living experience. Thank you again for your feedback and look forward to your visit again.
lilyho
Superior Sea-View Villa Double Bed Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 5, 2024
I took my two dogs on vacation. After a tour around the lake, I found that the hotel is the largest and best hotel around Napahai. The lobby and the manager also upgraded me to a suite for free. I look forward to coming back in winter to enjoy the beautiful scenery of ice and snow.
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Mark.chen
Superior Sea-View Villa Twin Room
Stayed in Aug 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The second time I came to Shangri-La, I still chose the Gaoshan Villa. The hotel is located next to Napahai and is very quiet. During my stay, the hotel butler River's service was very considerate and in place, which also left a deep impression on the entire trip. The hotel rooms and breakfast are remarkable 👍 If I come to Shangri-La again, I will choose here again.
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Response from Property: Dear guest, we are very happy to see your favorable comments. Located in the beautiful Shangri-La, it is our pleasure to provide you with a comfortable place to rest. We will continue to improve our service levels so that every guest who comes here can feel the unique charm of Shangri-La. Thank you again and wish you a happy life.
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
We were very satisfied with the whole process from booking the hotel to checking in to checking out. Thanks to Brother Helida for his enthusiasm in helping with the luggage and picking us up all the way. When we left, we were given a Vajra knot and a postcard of the hotel. We liked it very much and were surprised. When we checked out, we didn't know where we put our ID cards. Brother Helida patiently helped us find them. Haha, I really thank him very much~ He heard that we were here for our honeymoon and helped us upgrade to a hotel villa room. The view of Napahai from the room was really beautiful. We could stay in the room all day, and the air was very fresh when we woke up in the morning~ It was a very pleasant travel experience. I want to recommend all my friends who are going to travel to Shangri-La to stay at Gaoshan Villa! Finally, a photo of Brother Hedali is attached! You can find him when you come.
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Response from Property: Dear guest: Thank you very much for giving us such a high evaluation and recognition! We are also very happy to see that you had a pleasant time at the hotel. Brother Helida is also very happy to know that you praised him. He has always maintained a warm and thoughtful service attitude and is committed to providing the best experience for every guest. We are sincerely happy to be able to add a sense of surprise and warmth to your honeymoon trip. We're glad you enjoyed our hotel and the view of the Napa Sea. The fresh air and beautiful scenery here really allow people to relax and enjoy a peaceful time. Thank you again for your recommendation. We will continue to work hard to provide high-quality services and unforgettable experiences for every guest who comes to Shangri-La. We look forward to your next visit and creating more beautiful memories with us. I wish you and your loved one a happy life!
HITMIT
Premier Villa - 2-Bedroom, Sea-View
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room was very pleasantly surprised, with a large space and three large balconies. The balcony was next to a large lawn, and you could watch the 🐂🐏 eating grass when you opened the door. The children loved it! The hotel service was very good, especially the housekeeper Zhuoma, who sent us hot milk in the evening, which was very considerate!
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6/8
Response from Property: Dear guest: Thank you very much for choosing Shangri-La Shangri-La Hotel and leaving us such a valuable review! We are honored to provide you with excellent service and comfortable accommodation. Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We know that the support and trust of every customer is the driving force for us to move forward. The hotel is strategically located, facing the Napa Sea, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and considerate services, and strive to create an unforgettable accommodation experience for you. In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience. Thank you again for your support and trust! We look forward to your visit again and creating more beautiful memories with you! Sincerely, from all the staff of Alpine Villa Shangri-La Store
Guest User
Guan Na Pa Hai Deluxe Villa
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 10, 2024
The hotel is great. I came to Napahai specifically for this hotel. The first and second pictures are the full view of the hotel. Napahai is very beautiful with green grass in this season. The hotel is a small villa with great settings, good hygiene, and comfortable bedding. The balcony has a panoramic view and is very photogenic. I saw a beautiful rainbow when I checked in. I woke up naturally at six in the morning and encountered a sunrise. These were all taken from the balcony. It was so pleasant to listen to the birds singing and the occasional sound of horse bells. I will stay here again next time, and I will consider staying for a few more days. It feels like a retreat.
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6/11
Response from Property: Dear guest, thank you for your praise for Shangri-La. We will continue to maintain high-quality service and make every stay full of surprises. We look forward to serving you again.
wnster
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Gaoshan Villa is the best hotel in this trip to Yunnan. I originally planned to stay for two nights, but I changed my schedule temporarily and stayed for only one night. I feel a little regretful. I plan to stay here for a few days next time. The hotel is in Napahai Grassland, with the mountain behind and the grassland in front, far away from the downtown, few people, quiet and comfortable. There are cows, horses and sheep on the Napahai Grassland near the hotel. There are horse riding and lamb holding projects, and it is also very good to just walk. The hotel room is a suite with complete functions and reasonable divisions. The room has its own balcony, and you can see the view from the window. Figures 5, 7 and 8 were all taken on the balcony. Figure 6 was taken with the bathroom window open. After checking in at the front desk, an electric car will be arranged to send people and luggage to the door of the room, and there will be an electric car to pick up every time you go out. The breakfast is both Chinese and Western, and it is quite satisfactory. The service staff is polite and moderate. It is suitable for self-driving, not rushing the itinerary, and leisure-oriented journeys.
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6/8
Response from Property: Hello! Thank you for choosing Gaoshan Villa as your choice of accommodation during this trip! Providing you with a warm stay experience is our goal. We hope that we can have the opportunity to provide services to you and your family next time. Shangri-La, a mountain resort, is located in the Napa Sea Wetland, with mountains and sea at its back, and you can enjoy the Napa Sea. The most beautiful scenery in Pahai, you can see the sky full of stars on a good night. You are welcome to visit the mountain resort again in different seasons to enjoy a different view of the Napa Sea. Wish you a happy life!
AishengqideKiKima
Premier Villa - 2-Bedroom, Sea-View
Stayed in Aug 2024
Family
25 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The stay was so comfortable. Looking out from the balcony, you can see the vast grasslands, cows, sheep, and horses grazing on the grass early in the morning. The children were very curious. The place was clean, but there was nothing to eat around and you couldn't order takeout.
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Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 19, 2024
This is the most comfortable stay. The hotel has a good view and the room service is timely. Among them, Chef Zhu Guangjun is super nice and enthusiastic. He also served hot New Year milk in the evening! I will come again!
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6/7
Xiaozhu
Superior Sea-View Villa Twin Room
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel is in a great location. When you walk out of the balcony, you can see a large grassland and cattle and sheep grazing. The hotel's breakfast is also very good. The baked milk is delicious. Zhuma was responsible for cooking it that day. The baked milk contains red dates, tea, and fresh yak milk. It tastes better than the milk tea I usually drink.
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Guest User
2-bed Room With Sea View
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The location is excellent, a paradise on earth! The hotel has mountains on its back and faces the grassland, and herds of cattle, sheep and horses are strolling on the grassland under the balcony! The villa is large, simple and elegant, the lobby is very beautiful, and there is a real fireplace. It is very comfortable to sit there and enjoy tea and wine at night! If you are interested, you can also stroll to the hill behind. The hotel's breakfast is rich and the service is particularly good. Battery cars can be used on the road at any time. We brought children, and the front desk enthusiastically gave us a breakfast. Plan to come again if I have the chance!
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Guest User
Superior Sea-View Villa Twin Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The scenery is very nice and clean. The service staff are very conscientious. The lobby manager who received us was very enthusiastic and prepared meals for us in advance. The small hot pot was very good. The waitresses and ladies in the restaurant are also very good. The hot pot ingredients they prepared are endless. The hotel also helped us send SF Express. Thank you very much. I will stay here again next time.
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Response from Property: Dear guest: I am very happy to receive such heartwarming praise from you! Your recognition of our scenery, cleanliness and service staff makes us full of motivation. The lobby manager is also very pleased to hear your affirmation, and we will continue to maintain this enthusiasm. The waiters and ladies in the restaurant will also be inspired by your compliments on the hot pot seasonings. Make your journey more convenient. We look forward to your next visit. We will welcome you with fuller enthusiasm and better service. Thank you again for your support and trust.