Guest User
October 28, 2022
To sum up: I have gone out so many times and this is the worst experience. I feel like the boss’s lease term is coming up and it doesn’t matter anymore. Lightning protection, lightning protection, lightning protection! ! !
I booked a suite with a friend and called the boss in advance to inform him that he would arrive at 10pm. As a result, when ten o'clock arrived, the hotel doors were wide open and there was no one there. After communicating on the phone, I was told that the volunteer had gone out to eat and that I should wait upstairs. When the box was carried to the front desk on the second floor, the scene was chaotic, with leftover soup bowls and pillows on the table. Fifteen minutes later, two volunteers arrived late. After registering, I entered the room and found unknown brown sediment in the toilet. Volunteers promised to clean it on site. . We decided to change rooms. When we came to the second room, there were hairs and red threads on the toilet. The volunteer said it was not dirty but could not be brushed off. . . I gave up completely, packed my luggage and found another hotel.
After requesting a refund, Ctrip repeatedly coordinated with them and said that since they had already gone through the check-in procedures, they could only refund 10%. . . From the beginning to the end, they did not directly communicate with us to ask why, apologize or make any remarks.
Here is what my friend said. The Americans were shocked and said that they must evaluate the hotel with such a bad message, and strongly requested me to post the original text:
Traveler Beware
After a long day of travel we arrived at the hotel in Shanghai-La to a dark courtyard with no one in sight. We called the hotel number and were directed to an empty lobby on the second floor. The hotel representative was elsewhere and said they would arrive soon. After three calls they finally arrived. The lobby was a mess with dirty dinner bowls and clutter.
After check-in we were taken to our room. Here we found a dirty restroom. The toilet was not clean with evidence that it had recently been used.
After contacting the hotel representative we were shown another room. Again a dirty toilet with traces of recent use. When this was pointed out to the hotel staff the response ' it's not possible to clean everything'. With this in mind we had not confidence in the cleanliness of the bed and decided it was unhealthy to spend the night at this hotel. So, in the middle of the night during a holiday we had to find other accommodations.
Afterward the hotel refused to refund our money. We ended staying at the hotel.
Original TextTranslation provided by Google