Sheraton Shantou Hotel Reviews
Sheraton Shantou Hotel
Block 11, Logan Century Mansion (Shantoushi Changpinglu 11 Jiequ Longguang Shiji Dasha), Shantou, ChinaView Hotel Details
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1 night
Sheraton Shantou Hotel Guest Reviews
4.8/5
Excellent
3244 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(3244)
Positive reviews(3184)
Reviews with photos/video(675)
Delicious breakfast(256)
Friendly front desk staff(227)
Nice sea view(97)
Convenient for shopping(97)
Located downtown(69)
Great swimming pool(39)
Luxurious(33)
Negative reviews(60)
LauKaren
Superior Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 26, 2024
Very good service
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Superior Room
Stayed in Apr 2024
Business travelers
2 review
Posted on Apr 11, 2024
My only go to Hotel in Shantou. Stayed there for at-least 6 times. Good customers focus service from staff service from bell hop , reception, housekeeping to Sheraton Club’s GROs. Especially Ms Leung , Eleven for their assistance & attention to my family.
Suggest that hotel interiors need upgrading & to start upgrading soon to retain long term customers. . Definitely will be back.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
6 review
Outstanding
Posted on Mar 26, 2024
Very nice hotel and very good staff even can’t speak proper English but still will try to help you and explain you very nice rooms.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Superior King Room
Stayed in Sep 2023
Couples
1 review
Very Good
Posted on Sep 21, 2023
The stay was for one day only. In general, all was good. Cannot elaborate
Hope to stay again in the future
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Superior King Room
Stayed in Jan 2024
Friends
8 review
Outstanding
Posted on Jan 18, 2024
Shantou Sheraton is located at a very convenient for most of the tourist. Parking is available with many spaces and easily accessible back to our room. I am very impressed with most of their staff - Zoe did a fast and friendly check in upon my arrival and Eleven also did an amazing job during our check out. Most of their staff are well trained and proactive. I will definitely recommend Shamtou Sheraton to anyone coming for a vacation here.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Premium Deluxe Twin
Stayed in Jul 2023
Couples
3 review
Outstanding
Posted on Jul 13, 2023
Great stay, was given a free upgrade to sea view room by Monkey Xu and Zoe Ji on check in and also brother and family given a family room which was very helpful and unexpected.
Hotel in a great location, very clean and has all the amenities you need for a good stay in Shantou.
Response from Property: Dear Guest,Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service, especially from Monkey Xu and Zoe Ji. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
Lee Lai Kuen Syria
Club Sea View King
Stayed in Dec 2023
Friends
5 review
Very Good
Posted on Dec 5, 2023
location take 10 minutes walk from the shopping area, not as central as we expect!! The staffs from the Club are very friendly and helpful, the receptionist provide the wrong informations about the restaurant's address on the list they provided do need the update all the times!! Overall is Okay.........
Response from Property: Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
Megan
Executive King Room
Stayed in Nov 2023
Family
3 review
Outstanding
Posted on Jan 2, 2024
Pleasant stay at Sheraton Shantou Hotel. Very helpful staff who went beyond their duty to assist us as we are foreigners and are unfamiliar with the area. Mainly You Gan Zhi, Eleven Ye and Molly Huang. They could remember our face to greet us after our check-in at the reception counter. Keep up the good work. We will definitely fly there to relax again when we have the opportunities.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Antonio the Great
Superior Room
Stayed in Sep 2023
Friends
10 review
Outstanding
Posted on Oct 3, 2023
Overall very satisfied with services provided, especially Miss Su（徐） concierge Mr 沈 ,Hairy and driver of the chartered MPV car 謝海
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel service.Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Deluxe Room - Sea-View (King bed)
Stayed in Sep 2023
Business travelers
11 review
Amazing
Posted on Sep 10, 2023
Rooms are large and clean. There are many power outlets. And the lights are easily controlled. The hotel is large but the elevators and breakfast never felt congested. The hotel is about 20 minutes by car from the Shantou train station and about 10 minutes by car from the old town. The MixC and another mall are within close walking distance.
I could not open the bathtub drain for some reason.
Response from Property: Dear Guest,Thank you so much for choosing Sheraton Shantou as your home out of home.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for bathtub drain.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Once again, thank you for your feedback and we look forward to welcoming you back for a more deserving stay in the future.
Guest User
Superior King Room
Stayed in Aug 2023
Couples
1 review
Outstanding
Posted on Aug 22, 2023
Great hotel in a great location. Room was spacious and clean. Staff was friendly and helpful. I' would highly recommend staying here.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Premium Deluxe Twin
Stayed in Jul 2023
Family
5 review
Outstanding
Posted on Jul 31, 2023
Good location with 2 large shopping centre nearby. Walking distance to local market and some local restaurants as well. Spacious, clean and well-equipped / designed room with really friendly service of the staff. Comparatively high price but worth the money paid.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service and facilities.Your satisfaction will be the best encourage to our colleagues , we will do better in the future.Warmly welcome for your next experience in Sheraton Shantou Hotel.
Fabio Camilloni
Superior Room
Stayed in May 2024
Business travelers
14 review
Outstanding
Posted on May 10, 2024
Great. Staff efficient and kind
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Superior Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Apr 1, 2024
very good hotel and helpful staff
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Peifen
Superior King Room
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 21, 2024
Clean linen and free mineral water
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
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