Guest User
April 14, 2024
The service is really bad, I won't choose it next time.
The overall facilities and scenery of the B&B are OK, but the service level is lower than that of B&Bs/hotels of the same price. The reasons are as follows:
1. The content of the telephone communication is inconsistent with the actual situation and there is no solution:
1.1 Situation:
- We called in advance to ask whether we can take a hot spring and swim, and were told that we can take a private hot spring and swim in the room.
- We and our friends drove an extra hour to the store and were told that not all rooms can take a hot spring. And the swimming pool is open but not swimming.
- We and our same-sex friends were a little unhappy at the time, and we showed it.
1.2 Dissatisfaction: The two front desk staff ignored our dissatisfaction, and did not say sorry or give other solutions at the time. They just checked us in.
Brother, if you don't deal with the problem, it doesn't mean that the problem will disappear by itself.
2. Unable to provide considerate service according to customers
I encountered the front desk handling customer needs, and after listening, I could only say "very disciplined, but I won't come again next time"
2.1 Situation: A guest who booked 5 rooms wanted to play mahjong after the children rested at 10:30
- Front desk: Our price is 388 yuan/3 hours.
- Guest: Can it be cheaper?
- The front desk asked the boss twice, the first time he gave a 10% discount, and the second time he said 100 yuan cheaper. The guest accepted the second one.
- The climax came, at this time the front desk said that because they got off work at 11 o'clock, the chess and card room was closed at 11 o'clock.
- Guest: We coaxed the children to sleep at 10:30, and then played mahjong for a while...
Finally, the guest left disappointed.
What I want to say is that your family is not particularly cheap. People have booked 5 rooms in total. It's hard to take care of the children and finally have a rest. Let alone letting them play mahjong for a few hours, it's not too much. Even if the room is opened for them all night, what will it lose if they come to clean up the next day?
The answer that the chess and card room should be closed because get off work ends at 11 o'clock is really amazing. I can only say that the rules are well established.
In summary: the service does not match the price, I wish you the best.
Original TextTranslation provided by Google