DoubleTree by Hilton Sharjah Waterfront Hotel & Residences Reviews

Response from Property: Dear Safraz Omar,Thank you for sharing your feedback with us. We are sorry to learn about your recent experience at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. While we are pleased you found our property beautiful, we regret the inconvenience you faced with our service. Providing exceptional service is a top priority for us and we would like to make it right for you. Our team attempted to reach you a few times and was unsuccessful. To discuss the matter further, please do not hesitate to approach our team and let us know how we can make the rest of your stay seamless and memorable.Warm regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Syed,Thank you for sharing your feedback regarding your recent stay at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. We sincerely appreciate your insights as they allow us to continually improve and enhance the experience of our guests.We regret that certain aspects of your stay did not meet your expectations. Please accept our apologies for any inconvenience caused. Your concerns have been duly noted, and we have addressed them to ensure that our guests' needs and expectations are met during their stay.It's reassuring to know that despite these setbacks, you were still able to enjoy the overall experience of your stay with us, including the amazing waterfront views.Should your travels bring you back to Sharjah, we would love the opportunity to welcome you again and provide you with the exceptional hospitality that DoubleTree by Hilton is known for.Warm regards, Ligia BrasoveanuGeneral Manager

Response from Property: Dear Mohammed,Thank you for choosing DoubleTree by Hilton Sharjah Waterfront Hotel & Residences for your recent stay and for sharing your feedback. We're delighted that you enjoyed our prime location and its stunning view.We apologize for the inconvenience you encountered during your stay with us. Despite the highly unusual circumstances, we tried to make the stay as comfortable as possible for all our guests -- including by serving meals throughout the day and relocating the guests to lower floors where possible. We also worked with the local authorities to resolve the situation as smoothly and as soon as possible.Despite these, we hope to welcome you back to DoubleTree by Hilton Sharjah Waterfront Hotel & Residences under better circumstances and provide you with the outstanding hospitality that we are known for. Warm regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us and for choosing to stay at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences.We are thrilled you had an amazing time with us! We strive to provide our guests with spacious and well-appointed accommodations, allowing for a relaxing and memorable stay, and we are glad we met your expectations.We look forward to welcoming you back to DoubleTree by Hilton Sharjah Waterfront Hotel & Residences for another memorable stay in the near future.Warm regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Alwalid,Thank you so much for your glowing review and perfect score!We are thrilled that you enjoyed the amazing view and found our hotel wonderful. Your kind words mean a lot to us, and it’s always our goal to provide our guests with a memorable and delightful experience.We look forward to welcoming you back to DoubleTree by Hilton Sharjah Waterfront Hotel & Residences for another unforgettable stay and experience!Warm regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Gharib,We appreciate you taking the time to share your feedback following your recent stay at the DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. We deeply regret that your experience with us did not meet your expectations, and we sincerely apologize for any inconvenience you and your friend encountered during the check-in process.We value your feedback and take such comments seriously, as they provide us with an opportunity to improve our service. Allow us to address your concerns regarding the check-in experience and the interaction with our team member, Trisha.First and foremost, we would like to express our apologies for any misunderstanding that may have occurred during your check-in process. At the DoubleTree by Hilton Sharjah Waterfront Hotel & Residences, we strive to maintain a high level of professionalism and hospitality. While we require the primary guest to be present with their ID during check-in, we understand that this policy may have caused some inconvenience in your case. Please note that the primary guest needs to be present during check-in for security and verification purposes. We acknowledge that our communication may not have been effective in your case. We sincerely apologize because we have not received any notification from you that your friend will be arriving before you.We are committed to ensuring a pleasant and seamless check-in process for all our guests, and we will work on improving our communication with guests and team members to prevent similar situations in the future.We greatly appreciate your feedback as it helps us to enhance our guest experience. We hope you will consider staying with us again, as we are committed to delivering the highest level of service to all our guests.Thank you for choosing DoubleTree by Hilton Sharjah Waterfront Hotel & Residences, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Amy,Thank you for sharing your feedback with us! We are delighted that your recent stay at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences met your expectations.At DoubleTree by Hilton Sharjah Waterfront, we strive to provide our guests with exceptional service and unforgettable experiences. We sincerely appreciate your perfect score and lovely words, and look forward to welcoming you back for another amazing stay.Warm regards,Ligia BrasoveanuGeneral M

Response from Property: Dear Valued Guests,Thank you so much for taking the time to leave us this excellent review on Trip.com! We're thrilled to hear that you enjoyed your stay at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences and that you found the view and accommodation to be to your satisfaction.Your kind words are a great source of motivation for our team, and we're delighted to know that you're already considering a return visit. We can't wait to welcome you back for another fantastic experience. If there's anything specific you'd like to see or experience during your next stay, please don't hesitate to let us know, and we'll do our best to make it happen.Once again, thank you for choosing our hotel, and we look forward to serving you again shortly.Kind regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. We appreciate your detailed comments as they help us identify areas for improvement.We are delighted to hear that our team provided you with excellent assistance during your stay, especially with luggage handling and taxi arrangements. Ensuring our guests receive exceptional service is a top priority for us.However, we sincerely apologize for any inconvenience you experienced with the room assignment and the smell. Please rest assured that we take such matters seriously and address them promptly to prevent recurrence.Regarding the room assignment issue, we apologize for any misunderstanding or inconvenience caused. We understand the frustration of not receiving the room type you booked, especially after communicating your late arrival. We will review our procedures to ensure that such situations are handled more effectively in the future. Rest assured, your concerns have been duly noted and will be addressed internally.We value your loyalty and apologize for falling short of your expectations on this occasion.Once again, thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that exceeds your expectations.Warm regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Jopek,Thank you for sharing your wonderful experience at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences! We are thrilled you had a fantastic stay with us and enjoyed every aspect of your visit.It's fantastic that you found our hotel lovely, especially with our new and beautiful rooms. We take pride in providing a comfortable and inviting atmosphere for all our guests, and it's rewarding that we succeeded in making your stay memorable.We're delighted that you enjoyed the breakfast offerings at Majdolin Restaurant. Our team works hard to provide a wide selection of delicious options to start your day right, and it's fantastic to hear that it hit the mark for you. Additionally, we're pleased you found your dinner experience to be just as enjoyable.Your kind words mean the world to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back to DoubleTree by Hilton Sharjah Waterfront Hotel & Residences soon for another memorable stay.Warm regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Ali, Thank you very much for your warm comments on your recent stay. It is very inspiring to hear how much you enjoyed everything here. We hope we will have the opportunity to welcome you back soon. Best Regards, Ligia Brasoveanu General Manager

Response from Property: Dear Valued Guests,Thank you for sharing your positive experience at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences on Trip.com! We appreciate your perfect rating and are delighted to hear that you enjoyed our convenient city location and the excellent service provided by our dedicated team members.Your kind words about our friendly and helpful team and the cleanliness of our rooms mean a lot to us. We're thrilled to have created a comfortable and welcoming environment for your stay.We also appreciate your constructive feedback regarding the breakfast buffet. We take guest comments seriously and will certainly review our breakfast options to ensure a wider variety that caters to the diverse preferences of our guests. Your input is invaluable, and we are committed to continuously enhancing our offerings to provide an even better experience for our guests.Thank you again for choosing to stay with us and sharing your feedback. We look forward to welcoming you back to DoubleTree by Hilton Sharjah Waterfront Hotel & Residences in the future, and we hope to exceed your expectations again.Kind regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Artur,Thank you very much for your warm comments on your recent stay.It is very inspiring to hear how much you enjoyed everything here.We hope we will have the opportunity to welcome you back soon.Kind regards,Ligia BrasoveanuGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are glad to know that you had an overall wonderful stay and our team contributed successfully by providing the warmth hospitality.Your constructive comments have been noted and shared with the department head concerned for further improvement.Once again, thank you for providing both positive and constructive feedback and we are looking forward to welcome you back.Kind regards,Ligia BrasoveanuGeneral Manager