Mercure Sheffield Kenwood Hall & Spa

It was unfortunate that the heating and hot water supply of the whole hotel was out of order during our stay. The staff worked whole-heartedly to find another sister hotel for us

The Hotel staff were very friendly and helpful as far as they could be. On the first day of our stay ( Christmas Day) there were parties going on and we had to go up several flights of stairs to get to the breakfast buffet. Everything was a little hard to find but the food was good when available. The ample grounds were an additional attraction as were the huge trees in the spacious garden. On Christmas Day there were lots of staff looking after the various parties.On the last day, however, ther was only one poor unfortunate waiter in attendance! He did his best but it was impossible for him to keep the buffet food items fully refreshed. He had to do this as well as clearing plates etc from tables. We thought that the lack of any other waiting staff was due to the unavailability of staff from the European Union. The bedroom facilities needed repairs which were unattended to. In particular, the control knob of the central heating radiator had fallen off and could not be replaced. The radiator was on night and day and also made an irritating noise through most of the night. We stayed three nights in the hotel from 24th to 27th December 2023. IN summary, we thought that the hotel could be restored to it's original splendour but would need a substantial investment to improve its standard. The once magnificent hotel seemed sadly neglected because of lack of investment. Otherwise the room was satisfactory. But sleep was difficult until we got more used to the noise at night. In summary, we thought that the hotel needed a lot of money spending on it to improve the facilities and make dure there were enough staff.

Good environment like a castle, love the surroundings grasslands, lake, jacuzzi, pool, steam , table tennis, room spacious …….!

Nice breakfast, friendly staff and good location

We booked the Sunday slumber spa package which was excellent value for money. The food was excellent and all the staff were very hospitable. Lisa on front of house was very friendly and welcoming on arrival and check out, making sure we had everything we needed.

I stayed for four nights and had evening meal only twice . First time I had the double burger which was not home made . Second meal Crispy pork belly-undercooked and rubbery. Soup of the day was the same each day !!! Tomato. I did not have the confidence to dine at the hotel for the remainder of my stay. In fairness to hotel management they addressed and took on board the feedback at the time. I was ensured these issues were to be progressed . All staff were very pleasant and did there best to assist , but were let down by the quality of the food served.