Rams Head Inn

Rams Head Inn is a beautiful property in a beautiful location. Unfortunately, our stay did not match up to the price or the description that we were given. Initial welcome was pleasant and but we couldn’t check in early without paying $100! What? NO! We were told they would call when room was ready. At 3:30 I checked front desk and it was ready but no phone call ever. Our room was not a king balcony as described by ******* as there are no balconies in the entire hotel. Instead, we were given a two room “suite”with a bathroom in between the two rooms. The bedding, sheets, towels were lovely, but the decor was tasteless and cheap. We ate one meal there which was completely overpriced and over salted. The dining areas outside are beautiful overlooking a sloping lawn to a small bay. Service was friendly and efficient. No indoor seating as there is no lobby. Housekeeping left trash and used glasses. Owner offered NO apology or offers to do anything to make our stay better. Will NEVER stay here again or recommend. Front desk staff seemed untrained and gave misinformation. Owner appeared distracted with the fact that she owns a hotel but does not offer true hospitality - just fluff! Breakfast a total JOKE!!

The staff and the Clean Rooms were spectacular. The food in the restaurant can not be passed over. Live entertainment was great. I can’t wait to go back. I m so happy when I called . Theresa was able to assist and answer all the questions about the island and at the inn. She is awesome!

We loved it.

Went with my spouse for our anniversary. The staff is very kind, and personable, serve hand and foot. Not use to being spoiled. The room is elegant, the food amazing, the vibe, magical, the front line hostess, Theresa is so accommodating, Theresa is kind and personable and her humor is our type of funny. If you're from Long Island, New York you get what I am saying. Theresa gave us great tips for the island, and kept us up to date on what's happening for the time we were visiting. Theresa and the staff made us feel like family. It was only for two nights, it made a lasting impression. Kudos to my new extended family. 🌹❤️

The Rams Head Inn has many ingredients for a great experience , beautifully sited in a pretty cove on shelter island, sweeping lawns with Adirondack chairs - the perfect location for a sunset cocktail. But sadly, they just don’t seem to have the ingredients for a well managed restaurant nor delicious food offerings. Such a shame! Two attempts to serve a filet steak dinner, and staff reaction was only to say they and the kitchen were busy. This could be a wonderful dinner setting, think they need a little improvement on customer service, restaurant management and kitchen organisation. Special shout out to Graham who manages the mooring field - very friendly, welcoming and could not have done more to make our stay any better.

Let me begin by saying we booked a room here, but didn't stay, because on our way there the front desk called to say, OOPS, sorry we don't have a room for you. This was after we had spent a stressful weekend at a funeral, changed our ferry reservations and other details, with plans to stay at this supposedly lovely hotel. Needless to say we were not happy. We asked to have a manager call us back as we were now 30 minutes away with no where to stay. We had booked the hotel 24 hours before with no problem, yet they waited til we were practically at their door to tell us, GO HOME?? The manager, Theresa did call us back, altho clearly unhappy, as she explained "it was her day off"!! She was sorry but there was nothing she could do, except maybe find us a comparable room at some other hotel , near by. She did find us a room, certainly not comparable, as it was a "honeymoon cottage" that resembled a garage at a B and B. Perhaps worth $150 a night, not the $900 that we were quite happy to pay at the Rams head inn. The bottom line is they were very difficult to deal with, and we are still waiting for a credit on our card. We have called both Teresa, the manager, and the front desk several times and no one returns our calls. WE do not want anything for free, we just want a refund for a room we never used.