Sheraton Shenyang South City Hotel

Stopped here on the way back home, but it felt a bit like a miss. It's hard to believe this is a Sheraton. First, the hotel facilities are definitely very old. As soon as I entered the room, my mold allergy kicked in, and I started coughing. The kids' toiletries shown in the pictures weren't there; they brought me what's in picture one. I had to show them the picture to finally get a set similar to what was advertised. There was a faint smell of urine near the bed, which I assume was from a child before and hadn't been properly cleaned. The pillows were a bit yellow. Since I was only staying one night, I didn't bother to look more closely at the amenities, which were just so-so. Overall, I paid Sheraton prices but got a Jinjiang Inn experience.

I simply *must* write a special commendation for Rosie at the front desk after this stay! Her service truly sets the standard for hotel hospitality, making me want to praise her over and over again. On the day of check-in, it happened to be a team check-in, so the lobby was bustling with people and quite a long queue. I was worried about a long wait, but Rosie was incredibly observant. Seeing me with large luggage, she quickly came over to assist. While calmly managing the other guests in line, she swiftly processed my check-in. The whole process was efficient and orderly, making me feel incredibly valued. Her professionalism shone through in the details: she proactively asked about the purpose of our trip, thoughtfully recommended a return route to avoid traffic, and explained the executive lounge's opening hours and benefits in detail. She even made a point of explaining the lighting characteristics of our room's orientation – this level of service, exceeding expectations, is truly rare. During my stay, I needed to borrow a charger temporarily, so I called the front desk. Rosie answered with the same gentle tone as before. Not only did she immediately arrange for a robot to deliver one, but she also sent an extra spare, saying, "Just in case you need it if you go out tonight." This meticulous and caring attention to detail was incredibly heartwarming. At check-out, she even anticipated the timing, proactively helped arrange a taxi, and maintained her smiling service throughout, bringing my trip to a perfect close. Rosie, with her professionalism and genuine attitude, truly embodies what it means to feel 'at home away from home.' Such an outstanding employee is an invaluable asset to the hotel, and she absolutely deserves high praise! I strongly recommend that the hotel recognize and reward her appropriately, and I look forward to encountering such a gem of an employee again in the future.

I have to give a shout-out to Serena and Nancy at the Sheraton Shenyang's front desk! Their service was absolutely amazing. When checking in, the staff were incredibly gentle and not only processed everything quickly and efficiently, but also proactively explained the hotel's breakfast, pool, and gym hours. Upon learning we were traveling with a child, they immediately helped arrange a quiet floor and offered kids' slippers and bathrobes. Whenever we had questions during our stay, the front desk was always patient, thorough, and accommodating, which made us feel so at ease. When we left, they thoughtfully reminded us about the changing weather and helped us plan our return route. Every single detail showed their dedication and respect, truly embodying the quality service of a five-star hotel. Next time I'm in Shenyang, this will definitely be my first choice!

My stay at the Sheraton Shenyang Lido Hotel was absolutely perfect, and I have to give a special shout-out to Serena – she deserves full marks! From the moment I stepped into the lobby, every staff member was incredibly friendly and welcoming. Check-in was quick and efficient, and they patiently answered all my questions about hotel facilities, nearby attractions, and transportation. They were professional and thoughtful throughout. Not only did they proactively upgrade my room and arrange a high-floor room with a great view, but they also thoughtfully provided complimentary welcome fruits and a small gift. Check-out was equally efficient and smooth; they even helped me call a taxi and store my luggage. I felt completely at home the entire time. The hotel's environment is elegant, the rooms are spacious and comfortable, and the bedding is excellent. Combined with such outstanding front desk service, this is definitely a benchmark for five-star hotels in Shenyang. Highly recommended!

This hotel is located in the heart of the new city government district. While it's an older property, the facilities are well-maintained, offering great value for money. It's a shame the buffet dinner is only available on weekends.

This hotel is great, especially if you're visiting the Liaoning Provincial Museum. As a Marriott property, the facilities are excellent, and there are plenty of dining options nearby, which is very convenient.

My stay at this hotel was fantastic, and I highly recommend it. First off, the location is superb – close to the subway, shopping malls, and the airport, making travel, shopping, and transfers incredibly convenient. Secondly, the room facilities are complete and thoughtfully designed. The bedding is soft, comfortable, and cozy, and the bathroom has a wet/dry separation, with a very practical layout. What really stood out was the attentive and detailed service, from the excellent service provided by Darren at the front desk to the quick response time for room service requests; it truly made me feel valued. The cleanliness was impeccable, with the bed and every corner spotless. The breakfast offered a rich variety, and the local specialties were delicious. Overall, the value for money is exceptional, and I'll definitely be back.

This is my third time staying here. It's very close to the Provincial Museum and convenient for getting to the airport. It's a traditional hotel with large rooms and all the amenities you need. The front desk staff recommended a fantastic restaurant. I'll definitely be back!

Seriously shocked. We booked a twin room, and when we pulled back the duvet on one of the beds, there was an unknown bodily fluid. We were so grossed out we didn't dare sleep in that bed. This is truly speechless; the hygiene is absolutely terrible. How can there be such obvious secretions, and they just put new guests in without cleaning it?