Family-friendly Hotels in Shenzhen

The hotel's location and environment very good[ThumbsUp][ThumbsUp][ThumbsUp] the room very clean. Breakfast is very traditional[Party][Party][Party] The service in the front desk is excellent. Mr. Mo 莫先生is also considerate, and the room very nice good. The room has been upgraded for free, and we will come back again next time

The facility was good, all equipment was there but the only pity point is that the hotel is quite old, therefore you will see and know that the hotel was existed for quite a long period. But overall it is a good hotel with excellent location

The hotel was shown as a 5 stars but I don't think it deserve to be a 5 stars. It's Old, water pressure is low and hard to adjust to the right temperature (it would either be really hot or cold). Wall paper was partly ripped. Bathtub wall has black spot (can't confirm if it's just dirty or mold) The overall property is not bad on the outside. It is on the boarder of HK and SZ, so it's good location if you wanna be close to HK. But note the road going in would be jammed of u are going in and out before the boarder close. Overall all, I would not recommend it as a 5 star hotel.(Unless everything else is booked) Maybe as a high 3 star. With current price I can find better place to stay in the mode center SZ area. Room stayed sees a little HK area ( it honk it is HK across the creek)

Excellent service! Enjoyed Chinese and western breakfast buffet and tv channels, well equipped gym, covered pool, excellent location across the street from Dongmen Pedestrian Street. Pool requires swimming cap or can buy for $30rmb. Connected rooms perfect for families. Both rooms had separate showers and bath tubs, only the smaller room had jets in the tub. Very kind service for children, they offered children’s bathrobes, slippers, and toothbrush sets. Stay included breakfast buffet for 4, and $200 rmb vouchers for Fortune Restaurant, but must use $100 each day, cannot combine. Just decrease the hotel booking $200 instead of vouchers. Everything perfect except the Fortune Restaurant, which was very slow compared to the service in the rest of the hotel. Would stay again and highly recommended.

Just beside borders of China ang Hong Kong, location is good as even midnight to go for food also easy to find

The customer representative Kellen is very nice and kind, excellent service and explain our package in details. The family room is very spacious and clean, the outdoor swimming pool is too small only. Location is great and convenient with lots of local restaurants around. All the staff are so helpful as well. What a nice experience and we would highly recommend this hotel to our friends :)

This hotel has it all for family vacations. Tickets to the park were included in our stay. Every day were performances and it took us 3 full days to do everything the park had to offer (with a 2.5 year-old). Hotel staff was friendly and helped us constantly. Free breakfast was good. Stayed in the treehouse and it was very humid, the bedsheets felt damp in fact. I wish to recommend a dehumidifier for the rooms to the hotel. Overall it was one of our best vacations; my wife wants to come back next year with the extended family!

Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions… Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team. One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen. Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue. The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo. Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!

I recently had the pleasure of staying at the St. Regis Hotel in SZ, and it was truly a wonderful experience. From the moment we arrived, the staff were incredibly friendly, sincere, and helpful, making us feel right at home. Their attention to detail and commitment to service really stood out throughout our stay. One of the highlights was the breathtaking view from the restaurant. Enjoying our meals while overlooking such stunning scenery was unforgettable. The ambiance was perfect, enhancing our dining experience. Overall, we had a fantastic stay at the St. Regis Hotel. I highly recommend it to anyone looking for luxurious accommodations with exceptional service!

Happy to get free upgrade to a room with seaview. The staff is very nice and helpful. The gym room facility is huge, it has everything you will need there.