Shenzhen Ruisi Chenmuxuan Hotel (Window of the World) Reviews

Response from Property: Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest gratification. We will continue to strive to provide quality service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!

Response from Property: Chenmuxi Hotel thanks you for your praise, thank you for your recognition of all aspects of our hotel, and thank you for your continued support and affirmation of our hotel. We will do our best to provide good service and ensure the hygiene and high-quality facilities of the guest rooms. supplies to bring you a better accommodation experience, and we look forward to your coming again.

Response from Property: Thank you for your affirmation of our hotel and your five-star praise for our hotel. We look forward to seeing you again.

Response from Property: Dear guest, thank you for your review of us. Providing you with high-quality service is our unremitting pursuit, but we failed to get your full 5-point praise. I am still a little disappointed, but this is also a kind of Encouragement shows that we still have room for improvement. We will definitely continue to work hard to improve our service quality to a higher level. We hope to bring you more surprises and touches. We look forward to your next visit!

Response from Property: Dear guest friends, first of all, I am very sorry that due to the municipal water outage for emergency maintenance, I was not able to give you a good stay experience. In response to the water outage problem, the hotel has also made emergency plans and has reserved domestic water on each floor ( (used for flushing toilets, etc.). At the same time, free unlimited mineral water is provided on each floor to satisfy everyone's washing needs. Due to the sudden water outage, it has caused inconvenience to everyone. I am very sorry for the inconvenience and thank all guests and friends again for their understanding. Finally, the normal water supply was restored in the evening. Our hotel will also make more complete plans in such emergencies so that everyone will not be affected as much as possible. Finally, we are very grateful to our friends who have supported our hotel along the way. The tourist season has passed, and the hotel has also launched a preferential pre-sale package. Dear old friends, you can start placing orders and purchasing coupons. We look forward to your coming again. Thank you all.

Response from Property: Hello, regarding the several points you mentioned, the hotel will give you a statistical reply. It will also be convenient for future guests. Regarding the hotel TV, the network smart TV used in the hotel room supports screencasting and watching network platform TV. For members of major APPs, this does require personal information to activate. If you need to watch CCTV content, you can watch it on the hotel TV’s CCTV app. If you have any questions during your stay, you can also contact the front desk at any time, and the front desk will contact you as soon as possible. Provide services at the first time. The second is the problem of the hotel elevator. Elevator controls are installed on the hotel guest room floors. Only hotel guests can enter the guest rooms by swiping their cards, ensuring the safety of guests. Our company is responsible for the management of this building in Ruisi. It is under unified management and the people coming and going are supervised. Please rest assured that all the friends who are staying here, we look forward to your coming again.

Response from Property: Thank you very much for your affirmation and praise. We will continue to operate based on the concept of high quality and high-quality service and look forward to your next visit.

Response from Property: Thank you for your suggestions and opinions on our hotel. Regarding the issues you mentioned, the hotel has taken corresponding actions: 1. Our hotel will regularly arrange overall disinfection every month, and in response to this problem, we immediately increased the number of disinfections Frequency; 2. Regarding the music issue, this is the first time we have received this feedback, and we immediately investigated the source of the noise. It was the store opening event downstairs, which affected your sleep. We are very sorry, and we will inform you in advance later. , avoid properties affected by sound. 3. Regarding the problem of hot water in the hotel, this problem has almost never occurred in the nearly one year since it opened. We immediately arranged for the engineering department to investigate. The reason may be a problem with the shower adjustment, which has been solved here. The hotel is very grateful for everyone's support. We will pay attention to every customer's opinions and suggestions. If there are any problems, we will actively solve them so that everyone can have a relatively good stay. We look forward to your arrival.

Response from Property: Xiaoxi is a little sad to receive your review. First of all, I am sad that it has caused trouble to your stay. Secondly, I am sad that we have received an unsatisfactory review for the first time since we opened. Regarding the white faucet thing you took a photo of, It is the marble glue that was accidentally stuck on during the decoration of the guest room. There is really no way to dispose of it, causing you to misunderstand that our guest room is not clean. The hygiene of our guest room is also the cleaning staff who are trained to work. When cleaning the room, you must wear gloves and a hood. As for the rooms, we have to check them before everyone checks in to ensure the hygiene quality of the rooms. Xiaoxi sincerely apologizes for the inconvenience caused to your trip, and we will continue to work hard to do better.

Response from Property: Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest gratification. We will continue to strive to provide excellent service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!

Response from Property: Dear friend, I am very sorry that you did not have a pleasant trip. Regarding the problem with the wash basin you received, because the hotel used raw stone when choosing the wash basin, this wash basin is really beautiful. , but it is indeed difficult to maintain, because some tea stains will penetrate into it and cannot be washed away, but we will clean, disinfect and dry it every time. At the same time, we have also arranged professional personnel to polish it. Now the wash basin is beautiful It seems that the black problem has been solved. Regarding the guest room service problem, you may have an urgent meeting at noon. Our front desk girl reminded you to check out at noon, which disturbed you. I am here. We are very sorry. We can face the problems directly and work hard to improve them. We just hope that we can make everyone more comfortable and convenient in our hotel and have a better travel and accommodation experience. Thank you for your support and at the same time. Looking forward to seeing you and everyone again

Response from Property: Thank you for your affirmation of our hotel and your five-star praise for our hotel. We look forward to your visit again.

Response from Property: Thank you for your fair evaluation. Regarding hotel safety, you need to swipe an elevator card to access our hotel floors. The hotel's security monitoring is also open 24 hours a day and has security supervision. Please rest assured. Regarding the room, There is a problem with the facilities. After seeing your feedback, the hotel has started to arrange maintenance. We look forward to your visit again.

Response from Property: Thank you for your thoughtful review of our hotel. We welcome you to stay in the Window of the World room next time you come to our hotel. You can choose to come on Saturday and you can also see the fireworks. We look forward to your arrival.