Shenzhen Ruisi Chenmuxuan Hotel (Window of the World) Reviews
Shenzhen Ruisi Chenmuxuan Hotel (Window of the World)
1/F, Building A, Ruisi Center Building, 9030 Shennan Avenue, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Shenzhen Ruisi Chenmuxuan Hotel (Window of the World) Guest Reviews
4.7/5
Outstanding
216 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(216)
Positive reviews(208)
Reviews with photos/video(82)
Awesome rooms(62)
Easy to get around(45)
Close to metro(34)
Awesome amenities(26)
Loved the view(16)
Friendly front desk staff(16)
Convenient for shopping(9)
Many dining options(5)
Negative reviews(8)
Guest User
Superior Double Bed Room (Fireworks View)
Stayed in Jul 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Very nice very nice very nice! Very nice very nice very nice!
Response from Property: Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest gratification. We will continue to strive to provide quality service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!
Guest User
Elegant Queen Room
Stayed in Jun 2024
Family
2 review
4.2/5
Very Good
Posted on Jul 1, 2024
Just right at the exit C1 Metro line of Window of the World.
The receiptist upgrade us to the Window of the World view room.
It is really great view.
So convenice for traffic and shopping. It is a shopping mall connect with Metro line no. 8
Response from Property: Chenmuxi Hotel thanks you for your praise, thank you for your recognition of all aspects of our hotel, and thank you for your continued support and affirmation of our hotel. We will do our best to provide good service and ensure the hygiene and high-quality facilities of the guest rooms. supplies to bring you a better accommodation experience, and we look forward to your coming again.
Guest User
Superior Queen Room
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The bed is very comfortable which helps you fall asleep quickly and dream big until the next day.
Response from Property: Thank you for your affirmation of our hotel and your five-star praise for our hotel. We look forward to seeing you again.
Yanlolo
Superior Queen Room
Stayed in Aug 2024
Family
4 review
4.7/5
Amazing
Posted on Aug 25, 2024
This time booking this hotel my family is very satisfied
The location is really convenient, right at Shenzhen Window of the World Station Exit C1, up to the right of the station entrance is the Ruisi Center, really a minute away. The hotel is located on the 27-32/F floors of this center, which belongs to the commercial and residential formation, the hotel lobby attendant ground floor.
Up to the room place is very clean and comfortable, the view in the room is since my experience of booking a hotel, is this time really have a view (Window of the World) for me to take pictures.
Original TextTranslated by Google
6/12
Response from Property: Dear guest, thank you for your review of us. Providing you with high-quality service is our unremitting pursuit, but we failed to get your full 5-point praise. I am still a little disappointed, but this is also a kind of Encouragement shows that we still have room for improvement. We will definitely continue to work hard to improve our service quality to a higher level. We hope to bring you more surprises and touches. We look forward to your next visit!
Anonymous User
Elegant Queen Room
Stayed in Aug 2024
Couples
1 review
1.0/5
Posted on Aug 28, 2024
Not at all, there is no hot water in the shower, the bed will be itchy when you sleep, slippers are uncomfortable, and most importantly, the water from the tap is light yellow, some material, I suggest you not to choose a cheap hotel🤮
Original TextTranslated by Google
Response from Property: Dear guest friends, first of all, I am very sorry that due to the municipal water outage for emergency maintenance, I was not able to give you a good stay experience. In response to the water outage problem, the hotel has also made emergency plans and has reserved domestic water on each floor ( (used for flushing toilets, etc.). At the same time, free unlimited mineral water is provided on each floor to satisfy everyone's washing needs. Due to the sudden water outage, it has caused inconvenience to everyone. I am very sorry for the inconvenience and thank all guests and friends again for their understanding. Finally, the normal water supply was restored in the evening. Our hotel will also make more complete plans in such emergencies so that everyone will not be affected as much as possible. Finally, we are very grateful to our friends who have supported our hotel along the way. The tourist season has passed, and the hotel has also launched a preferential pre-sale package. Dear old friends, you can start placing orders and purchasing coupons. We look forward to your coming again. Thank you all.
Guest User
Elegant Queen Room
Stayed in Sep 2024
Travel with friends
3 review
2.0/5
Posted on Sep 11, 2024
You can't watch TV, you have to pay for everything, the room is too small, the elevator is too slow and chaotic, there are everyone in the same building, not recommended
Original TextTranslated by Google
Response from Property: Hello, regarding the several points you mentioned, the hotel will give you a statistical reply. It will also be convenient for future guests. Regarding the hotel TV, the network smart TV used in the hotel room supports screencasting and watching network platform TV. For members of major APPs, this does require personal information to activate. If you need to watch CCTV content, you can watch it on the hotel TV’s CCTV app. If you have any questions during your stay, you can also contact the front desk at any time, and the front desk will contact you as soon as possible. Provide services at the first time. The second is the problem of the hotel elevator. Elevator controls are installed on the hotel guest room floors. Only hotel guests can enter the guest rooms by swiping their cards, ensuring the safety of guests. Our company is responsible for the management of this building in Ruisi. It is under unified management and the people coming and going are supervised. Please rest assured that all the friends who are staying here, we look forward to your coming again.
Wong
Elegant Queen Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Very close to the subway station, the room is air-conditioned and the shower pressure and hot water are also good. Slippers are provided for going out and are very tidy
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and praise. We will continue to operate based on the concept of high quality and high-quality service and look forward to your next visit.
Guest User
Superior Twin Room (Fireworks View)
Stayed in Aug 2024
Family
3 review
2.7/5
Posted on Aug 5, 2024
1: There was something wrong in the room, which made people feel anxious all night long.
2: Since the hotel building is a comprehensive building, I don’t know if there is a disco in the lower floor of the room. Shaking music is played all night long, making it difficult to fall asleep...
3: The hot water in the room is weird, sometimes warm and sometimes hot.
4:The only advantage of the hotel is that it is very close to Window of the World
Original TextTranslated by Google
Response from Property: Thank you for your suggestions and opinions on our hotel. Regarding the issues you mentioned, the hotel has taken corresponding actions: 1. Our hotel will regularly arrange overall disinfection every month, and in response to this problem, we immediately increased the number of disinfections Frequency; 2. Regarding the music issue, this is the first time we have received this feedback, and we immediately investigated the source of the noise. It was the store opening event downstairs, which affected your sleep. We are very sorry, and we will inform you in advance later. , avoid properties affected by sound. 3. Regarding the problem of hot water in the hotel, this problem has almost never occurred in the nearly one year since it opened. We immediately arranged for the engineering department to investigate. The reason may be a problem with the shower adjustment, which has been solved here. The hotel is very grateful for everyone's support. We will pay attention to every customer's opinions and suggestions. If there are any problems, we will actively solve them so that everyone can have a relatively good stay. We look forward to your arrival.
Anonymous User
Superior Double Bed Room (Fireworks View)
Stayed in Jan 2024
Family
5 review
2.5/5
Posted on Feb 2, 2024
When I came in and washed my hands, I found traces of use by the guests. The room was not cleaned very well and the child was itchy after sleeping. I'm very dissatisfied with what I see, and I don't know how to clean what I can't see!
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Response from Property: Xiaoxi is a little sad to receive your review. First of all, I am sad that it has caused trouble to your stay. Secondly, I am sad that we have received an unsatisfactory review for the first time since we opened. Regarding the white faucet thing you took a photo of, It is the marble glue that was accidentally stuck on during the decoration of the guest room. There is really no way to dispose of it, causing you to misunderstand that our guest room is not clean. The hygiene of our guest room is also the cleaning staff who are trained to work. When cleaning the room, you must wear gloves and a hood. As for the rooms, we have to check them before everyone checks in to ensure the hygiene quality of the rooms. Xiaoxi sincerely apologizes for the inconvenience caused to your trip, and we will continue to work hard to do better.
manmanlam
Superior Queen Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 10, 2024
As soon as I stepped out of the Window of the World station, the customer service was top-notch and very polite. The room environment was hygienic and clean. It is highly recommended. It’s just that the room was a little small.
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest gratification. We will continue to strive to provide excellent service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!
Anonymous User
Boutique Double Bed Room (270 ° Fireworks View)
Stayed in Jul 2024
Business travelers
6 review
1.0/5
Posted on Jul 12, 2024
The washbasin is black and the front desk service is very poor. Will never stay again.
Original TextTranslated by Google
Response from Property: Dear friend, I am very sorry that you did not have a pleasant trip. Regarding the problem with the wash basin you received, because the hotel used raw stone when choosing the wash basin, this wash basin is really beautiful. , but it is indeed difficult to maintain, because some tea stains will penetrate into it and cannot be washed away, but we will clean, disinfect and dry it every time. At the same time, we have also arranged professional personnel to polish it. Now the wash basin is beautiful It seems that the black problem has been solved. Regarding the guest room service problem, you may have an urgent meeting at noon. Our front desk girl reminded you to check out at noon, which disturbed you. I am here. We are very sorry. We can face the problems directly and work hard to improve them. We just hope that we can make everyone more comfortable and convenient in our hotel and have a better travel and accommodation experience. Thank you for your support and at the same time. Looking forward to seeing you and everyone again
Anonymous User
Cozy Queen Room
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 29, 2024
The hotel is conveniently located facing the subway station exit. It is convenient for shopping next to Yitian Holiday. The World is just across the road. The hotel is clean. The only thing is that the air conditioning is insufficient.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of our hotel and your five-star praise for our hotel. We look forward to your visit again.
WAI YU
Superior Double Bed Room (Fireworks View)
Stayed in May 2024
Travel with friends
7 review
3.5/5
Posted on May 31, 2024
Exit C of Window of the World subway station. The hotel is on the upper floor of a commercial building. Although the hotel elevator requires a card to get to the room, it is shared with other floors. It is relatively insecure. The room is small and there is a gap between the toilet and shower. The water leakage was very serious. Four bottles of water and two drinks were provided for free in the room!
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation. Regarding hotel safety, you need to swipe an elevator card to access our hotel floors. The hotel's security monitoring is also open 24 hours a day and has security supervision. Please rest assured. Regarding the room, There is a problem with the facilities. After seeing your feedback, the hotel has started to arrange maintenance. We look forward to your visit again.
May
Cozy Queen Room
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on May 6, 2024
The location is very good, right next to the Window of the World subway exit. The room is comfortable and clean, the air conditioning is sufficient, the big bed is very comfortable, and you won't disturb your partner when you turn around. Since it is on the 32nd floor, the view is open. Unfortunately, my room does not face the Window of the World, so I cannot see the fireworks, but I can only hear the sound of them exploding. This is a newly opened B&B. I am very satisfied. The front desk clerk was very friendly and allowed me to delay check-out until two o'clock so that I could have a delicious lunch before leaving.
Original TextTranslated by Google
Response from Property: Thank you for your thoughtful review of our hotel. We welcome you to stay in the Window of the World room next time you come to our hotel. You can choose to come on Saturday and you can also see the fireworks. We look forward to your arrival.
bonnie
Elegant Queen Room
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Apr 22, 2024
The hotel facilities are new, the hygiene is OK, the location is very convenient, and the service is very good, but for some reason there is a strong smell of smoke.
Original TextTranslated by Google
Response from Property: Thank you for your positive review of our hotel. Regarding the smell of the room, we have also strengthened the inspection of the room in the later period. We have strengthened the ventilation before everyone checks in. We look forward to your visit again.