Atour X Hotel Reviews
Atour X Hotel
No. 2127 Sungang East Road, Luohu District, Shenzhen, Shenzhen, ChinaView Hotel Details
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1 night
Atour X Hotel Guest Reviews
4.7/5
Outstanding
799 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(799)
Positive reviews(768)
Reviews with photos/video(148)
Friendly front desk staff(70)
Delicious breakfast(53)
Easy to get around(38)
Quiet & comfortable(29)
Convenient parking(27)
Comfortable bed(21)
Perfect for business trips(15)
Close to metro(9)
Negative reviews(31)
Anonymous User
Jimu Double Bed Room
Stayed in May 2024
Friends
2 review
Amazing
Posted on May 28, 2024
nice hotel, location is good which is closed to shopping centre.
Response from Property: On the road, there is always unexpected warmth, here, satisfaction is only expected, moved and surprise is the direction that has been pursued. Thank you for your comments, we hope to always accompany you！
Kashyap
Elegant 2-bed Room
Stayed in Mar 2024
Business travelers
2 review
Posted on Mar 16, 2024
Receptionist Behaviour not so goods with foreigner. Checkout time 2 o’clock and I little late 2:30-2:40 they stop my card and not allow to enter my room again .. So rude service. thank god my languages already I put outside on morning only but I don’t given back to card because I thought I use gym and go for shower for 5 to 10 mints but they not allowing and without checkout they forcefully did my checkout. How is this hotel system I never ever seen this kind of service .. i am very much upset this reputed Brand Atour hotel service like this it is very disgusting.. Shenzhen Sungang located
Response from Property: Dear Da Duo Fan, I can't take care of you, this is Duo'er's fault, Duo'er feels ashamed, and I sincerely apologize to you! Your feedback is our most valuable asset, Duo'er will do his best to improve immediately, and I sincerely ask the little master to give Duo'er another chance, so that Duo'er can make up for it, and hope to create more beauty for you
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
4 review
Posted on Mar 30, 2024
We spent a lot of time to check in since the front desk cannot find our booking. The front desk staff free us the hotel breakfast. However, she did not mark it. The restaurant staff told us that breadfast were not inclusive for our rooms, making us embarrassing at that moment.
Response from Property: Dear Da Duo Fan, I can't take care of you, this is Duo'er's fault, Duo'er feels ashamed, and I sincerely apologize to you! Your feedback is our most valuable asset, Duo'er will do his best to improve immediately, and I sincerely ask the little master to give Duo'er another chance, so that Duo'er can make up for it, and hope to create more beauty for you
Guest User
Elegant Queen Room
Stayed in Mar 2024
Solo travelers
4 review
Outstanding
Posted on Mar 5, 2024
The hotel facilities are very good, and the front desk staff are also very warm. It was a great choice
Response from Property: Thank you for the choice of the little master, it is our honor to be appreciated by you, Atour will always be a warm home for every friend and guest, come to Atour is a friend, but also our family, warm and comfortable environment to give you a different kind of enjoyment! Warm service is what we should do, your appreciation and evaluation is the driving force for us to move forward, we will do better, I hope you have a different surprise and feeling every time you come. Looking forward to seeing you next time!
Guest User
Superior Queen Room
Stayed in Feb 2024
Friends
7 review
Posted on Apr 4, 2024
The hotel room size is good and the overall hotel condition is good.
Response from Property: Dear Da Duo Fan, I'm really sorry! I can't bring you a pleasant stay experience! For your questions, Duo Er will definitely introspect and improve! Please believe Duo Er, it will get better and better!
Chan
Elegant Queen Room
Stayed in Feb 2024
Couples
8 review
Amazing
Posted on Feb 22, 2024
A very comfortable stay. The facilities in hotel is new and clean.
Response from Property: Dear Duo Fan, did not get your five little stars, is Duo Er where to do is not good enough, I hope you can give more advice, Duo Er will try to improve; we will continue to improve look forward to meeting you again ah ~
Guest User
Elegant 2-bed Room
Stayed in Jan 2024
Family
1 review
Great
Posted on Jan 8, 2024
Overall the hotel is clean but the food smell is always left in elevators
Response from Property: Thank you very much for taking the time to post such a review regarding your stay at Luohu Sungang Center Atour X Hotel, Shenzhen. We are very pleased to hear that you enjoyed the stay in our hotel, we are very lucky to located in such an iconic place in Shenshen, Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. The smell in elevatours has been removed. Again we are appreciated to having your delightful feedback. We look forward to welcoming you back in the not so distant future.
Cliff
Elegant Queen Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on May 1, 2024
Excellent service and happy stay
Guest User
Superior Queen Room
Stayed in May 2024
Couples
10 review
Posted on Jun 10, 2024
Good but expensive a bit
Response from Property: Thank you for your busy review, thank you very much for choosing me, I hope your next stay will bring you a better experience
tsang
Elegant Queen Room
Stayed in May 2024
Family
1 review
Amazing
Posted on May 14, 2024
everything good 
Response from Property: Dear Duoyou, considerate service and perfect hardware facilities are the reasons why you and more Duoyou choose us! The ancients said that "everyone who comes is a guest" is not true, Duoer thinks that everyone who comes is a friend! Duoer also hopes that friends can come to Duoer's house often! Looking forward to your next encounter!
Guest User
Superior Queen Room
Stayed in May 2024
Friends
4 review
Outstanding
Posted on May 12, 2024
Ok good
Response from Property: Dear Duoyou, considerate service and perfect hardware facilities are the reasons why you and more Duoyou choose us! The ancients said that "everyone who comes is a guest" is not true, Duoer thinks that everyone who comes is a friend! Duoer also hopes that friends can come to Duoer's house often! Looking forward to your next encounter!
Guest User
Elegant 2-bed Room
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 10, 2024
Very good
Response from Property: First of all, thank you very much for your trust in many hotels to choose Atour, to provide you with high-quality and considerate service is our unshirkable responsibility, so that you can feel warm in an unfamiliar city, Atour is to provide a fourth space for travelers on the road to relax, I hope that every trip of your journey is accompanied by Atour, bring unexpected touches to your life!
Guest User
Elegant Queen Room
Stayed in Jun 2024
Business travelers
44 review
Outstanding
Posted on Jun 28, 2024
Treasure Hotel! My favorite hotel in Chengdu. Really great. Very well controlled details. Newly opened hotel. The price is not high and the cost performance is very high. There is healing music which is a surprise! Not far away is Vientiane Food House!
Original TextTranslated by Google
Guest User
Elegant 2-bed Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 11, 2024
Facilities: Great! I like the pillows of Atour very much, they are super comfortable!
Hygiene: Good!
Environment: Clean!
Service: The aunt is very enthusiastic and the services we asked for were done very quickly! Very good~~
I stayed here with my friend this time and felt that the experience was very good! I will continue to stay next time!
Original TextTranslated by Google
Response from Property: Dear lady, thank you for your detailed evaluation! Your meeting with Ruiji is fate. I believe that every encounter in life is arranged by God. I am glad that I can bring you wonderful memories after a short encounter. The most sincere blessing turns into wind and blows to your side. The most sincere greetings turn into rain and float in front of your window. I turn Duoer's gratitude to you into thousands of words and pray for your eternal happiness!
Guest User
Jimu Double Bed Room
Stayed in Jun 2024
Family
6 review
Outstanding
Posted on Jun 10, 2024
The hotel waiter was very considerate and reminded us that it was very hot today, so he gave us 2 bottles of water for the children to eat and drink when we went out.
The hotel has a convenient location and complete facilities.
Original TextTranslated by Google
Response from Property: Dear guest, I am really grateful for your review! Beautiful things always make people linger. I hope you can share this experience with your relatives and friends. I hope that when you come to our home again, you will just enjoy the surrounding beauty and walk into your favorite! We have always been here, and we are quietly waiting for you to come in again!
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