Seaview Gleetour Hotel Shenzhen Reviews

Response from Property: Dear guest, Thank you for your review and feedback. We deeply value your valuable opinions. We are deeply honored by your praise for the convenient transportation and surrounding facilities and will continue to work hard to maintain it. Regarding the room size and bathroom space issues, we regret that this has caused you inconvenience and have started to optimize the room layout to ensure a more spacious and comfortable experience next time you check in. Regarding room cleanliness, we sincerely apologize for affecting your experience and have strengthened our cleaning procedures to ensure that the guest room environment meets high standards every time you stay. And measures have been taken to ensure an elegant stay. Following feedback on the value of ticket packages, we are revisiting this program to ensure it provides real added value. Thank you again for choosing our hotel and giving us your valuable feedback. Our goal is always to satisfy every guest, and your satisfaction is our unremitting pursuit. We look forward to our next opportunity to provide you with a stay that exceeds your expectations.

Response from Property: Dear guest, thank you very much for your compliments on the cleanliness of the room and the view. Regarding the water flow and slip risk issues in the bathroom that you mentioned, we have taken immediate measures to make rectifications to ensure that the next guest will not encounter this problem. The issue of refrigerator equipment is also included in our recent upgrade and renovation plan, and we will soon provide all guests with a high-quality and comfortable stay experience. We apologize again for any inconvenience caused and thank you for your valuable comments and suggestions. Your satisfaction is our eternal pursuit.

Response from Property: Thank you for your positive feedback and constructive comments! We are happy to know that our convenient location, transportation and surrounding attractions have been recognized by you. We will continue to maintain and improve those facilities that you like most. In order to improve the room sound insulation and twin room size issues you mentioned, we will strengthen the maintenance of sound insulation facilities and insert more reminder signs to encourage late night visitors to stay quiet. We are also considering optimizing the room design and expanding the size of the twin room. We look forward to providing you with a more comfortable and quiet accommodation experience. Thank you for your valuable suggestions. We will use this as motivation to improve service quality.

Response from Property: Dear guest, We are very glad that you have given such a high evaluation to our hotel. We are sincerely honored and grateful for your satisfaction, and your recognition is the source of our motivation. Regarding your opinion on the location of the laundry room, we sincerely accept the suggestion and promise to optimize the laundry facilities directly located in the main building of the hotel. This move will effectively alleviate the inconvenience of moving between facilities and the panic during the journey when you stay next time, and the flexible arrangement is more humane. Here, we once again sincerely thank you for your valuable feedback. We will continue to improve in order to provide more thoughtful and comfortable services. We look forward to your personal experience of more optimized facilities and services during your next visit, and continue to create a better accommodation experience. I wish you all the best and look forward to meeting you again on your journey. Sincerely,

Response from Property: Thank you very much for your enthusiastic review. We are deeply honored to receive such satisfactory and specific opinions. The cleanliness and quietness of the room, the sumptuous breakfast, the delicious desserts and the freshly made wonton noodles are deeply loved. This is not only an affirmation of the chef's exquisite skills, but also a great recognition of our facilities and services. The hotel is strategically located, adjacent to Exit A of OCT, with convenient transportation to Window of the World, and is very friendly to guests who want to explore surrounding attractions. The gift of cute pet tickets can add fun and memories to guests and satisfy your desire to share a happy time with your pet. We are deeply pleased with this. In the future, we will continue to be committed to providing higher quality services to ensure that every guest not only has a good accommodation experience, but also feels the warmth and convenience of home. Thank you again for your valuable feedback. We hope that we will have the opportunity to welcome you again in the near future and continue to provide you with an excellent hotel experience.

Response from Property: Thank you very much for your positive review. We are very honored and encouraged to hear that you are very satisfied with the hotel's location, environment and our staff, Ms. Peng Xiaohuan. Regarding the lack of refrigerators you mentioned, we deeply regret this and will take immediate steps to improve it. During your next stay, we will ensure that all rooms are equipped with refrigerators to enhance your stay. Thank you again for your choice and feedback, and we look forward to providing you with more perfect service next time!

Response from Property: Thank you very much for your positive review, we are very happy that you are satisfied with our location, facilities, environment and staff service! The hotel team has received your affirmation and we will continue to work hard to maintain and improve service quality. For areas that require further improvement, we will comprehensively review and implement optimization measures as soon as possible. In particular, we will give special recognition and encouragement to the front desk staff Xiao Huan and Yi Wei you mentioned for their excellent service. Thank you again for your choice and look forward to your next visit. We are willing to provide you with more experiences that exceed your expectations!

Response from Property: Thank you very much for this guest's high evaluation of us! We are honored by your satisfaction. Knowing your praise for the front desk staff Jian Xiao and Chen Feng, we have specially conveyed your praise to them. This feedback will inspire them to provide a higher level of service. Regarding the praise for the hotel's location, we know that convenient transportation is extremely important to guests. We will continue to optimize parking facilities to ensure that every visitor can enjoy a convenient parking experience. At the same time, your suggestions have become a valuable guide for our continuous improvement. We will further improve the facilities and services of the guest rooms to ensure that every detail makes you feel comfortable. I hope to have the opportunity to provide you with an excellent accommodation experience again.

Response from Property: Thank you very much for your affirmation and valuable suggestions! We are honored to see that you are satisfied with the room space, light, hygiene and travel, as well as the efforts and services of our front desk team Xiao Huan, Yi Wei and Xiao Fang. We will continue to work hard to ensure that every detail can add luster to your travel experience. We have recorded your suggestions and started discussing how to further improve service efficiency and quality. Thank you especially for your recognition of the service of the front desk staff. Their professionalism and enthusiasm are our pride. Your satisfaction is our driving force, and we look forward to providing you with more excellent services next time! Thank you again for your praise and valuable feedback, and wish you a happy life!

Response from Property: Thank you for your wonderful review. We are honored that you chose our hotel to spend a good time and highly praised our services and facilities. Your recognition is our motivation and honor. In response to your feedback, we know that you are impressed by the room and decoration, which further meets your expectations for the accommodation environment; the convenient location of the hotel and the rich breakfast options have greatly improved your travel efficiency and food experience. Front desk staff Xiao Huan, Yi Wei, Xiao Fang's professional attitude and prompt service are only to make your entry process smooth and warm. We will always adhere to this promise. The hotel team works closely to ensure that every guest can enjoy comfort and convenience, and family travel is our focus. Your satisfaction is our greatest pursuit. Regarding the concern about room hygiene, we proudly respond that strict cleaning and disinfection procedures are carried out every day to maintain the high standard of hygiene in the guest rooms. We will continue to maintain and optimize various services and strive to provide an accommodation experience that exceeds expectations. In the future journey, we also look forward to serving you again, let us work together to add more good memories to every trip for you. Thank you again for your time and affirmation, and I wish you a happy and healthy life!

Response from Property: Thank you very much for your satisfactory review and detailed feelings. We are honored that your stay was so great! The team is also very proud of the facilities, breakfast, location and staff service mentioned. In particular, thank you for your special praise, Fiona, Xiaohuan and Xiaofang, they are the valuable assets of the team, and every bit of their efforts have been recognized, which is very touching and encouraging. Your feedback is our valuable asset, helping us to continuously optimize our services and facilities to provide a higher quality experience. For any facility requirements in the room, or personalized service suggestions for your next visit, please feel free to let us know, and we will do our best to meet your needs. Looking forward to the opportunity to serve you again and meet you again on different occasions and good memories. Thank you for choosing our hotel and look forward to your next visit.

Response from Property: Dear guest, thank you for your high evaluation and valuable suggestions. We will continue to optimize various services to ensure that each room can maintain ultra-high hygiene standards and continuously upgrade bedding to provide more comfortable experience. The services of front desk colleagues Xiao Huan, Yi Wei and Xiao Fang will be further trained to provide more thoughtful and meticulous services. The complete equipment and facilities such as free mineral water and hot water kettle will continue to be improved. We are very proud of your special mention - free midnight snack and will maintain its characteristics, looking forward to accumulating more such warm and unique guest experiences. Thank you again for your choice and recognition. Your satisfaction is our unremitting goal. Looking forward to the opportunity to serve you again.

Response from Property: Thank you very much for your affirmation and support! We are deeply honored that you have given high praise to our services and facilities. We are very pleased to hear that you had a satisfactory and comfortable time in our hotel. Front desk colleagues Xiao Huan and Xiao Fang always adhere to the service concept of customer-oriented, and strive to provide every guest with thoughtful and professional services. Your satisfaction is our greatest motivation. Regarding the feedback that the room is clean, spacious and well-lit, we will continue to improve the hygiene standards and hardware facilities to create a warm and elegant living environment for every guest staying. We will continue to maintain the cleanliness and hygiene of the restaurant as always to ensure that every guest can enjoy safe and hygienic dining services. Thank you again for your support and feedback, which will be the driving force for our continuous progress. Looking forward to your visit again, your satisfaction is our goal that we will always pursue!