Shenzhen Dongmen Pedestrian Street RANZ Lanzi Hotel Reviews

Overall the room clean and tidy, with this price is absolutely worth. Tung mun just nearby and the location is fantastic ! Sure I will be chose again!

Room in Ranz is very good, customer service is great, Xiao Lai- a good staff, who support me very good from check in, upgrade room, and weight a luggage. She is nice, also the whole service is great. Besides, the location is nearby many shops, malls, street food. You can try when come to Shenzhen

Our stay at RANZ was a very pleasant one. The original room given to us smells of smoke so I requested for a change. The receptionist ( very polite bespectacled young man) immediately walked me up to another room and let me inspect and made changes for us. Really appreciate it. The room is spacious, although it's written as Queen size bed but actually it is king sized. The mattress, pillows and blanket are very comfortable. The bedding is clean. The air conditioning is individually controlled, it's cold and the room cools down fast too. The toilet is also clean and basic amenities are given like toothbrush, cotton pads & ear buds, shower cap, shampoo and conditioner. The water pressure is strong and hot water temperature is good too. The bath towels are all bleached and individually packed, However, the lighting in the toilet is abit dim, which made it a little difficult to do your make up. The room doesn't smell of smoke at all even when you just switch on the air conditioning. The room is clean and has a little bay window. It also has day and blackout curtains. I stayed on the fifth floor, facing the mall, it's not noisy but of course you can still hear the honking of cars and ebikes which we are fine with it. The location is excellent! It's very near to restaurants, malls, pedestrian street, all within walking distance. There's also a sundry store just outside the hotel where you can pick up some water or drinks before going back to the hotel. Taxis are also readily available,just outside the hotel. Although it's a small hotel, the service is excellent. We are glad that we booked this hotel, making our stay in Shenzhen an even better one. I will still want to stay here and also recommend my friends to stay at the RANZ if we're in Shenzhen again. Highly recommended!

Fantastic place that we decided to extend our stay! Convenient to travel around!

There are no hot water for bathing when we get back to hotel at night! The staff said it’s because too cold today and many people are using the water heater so that don’t have hot water now.. he suggest to bath one hour later but it’s already mid night. It’s really rediculous

Is a good & convenience location but the sound insulation in this room not so good, I can hear the road side noise.

Staff Ms Lai very friendly and helpful. Room very clean and big. Good location and very easy to get transportation

Xiao Lai's service was outstanding! They took great care of my booking and luggage! The hotel was very nice.

The reception service was great and our room was upgraded by the staff upon arrival (賴小姐). The location was very convenient, with 5-min walk the railway station and nearby shopping centres. The cp value is high. However, the wifi connection was very weak and barely usable. The room and corridor were a little stuffy.

This hotel is in a perfect location with Dongmen Pedestrian Street just around the corner and mrt station within walking distance. There are lots of shops and malls nearby and the streets are so lively at night especially weekends. The problem we encountered was the duration of the heated water was a bit too short. The water for shower sometimes hot and sometimes cold. Other than that this hotel is highly recommended. Special thanks to the receptionist 小芬 who was very friendly and willingly helped me a lot with my requests.

It was a wonderful experience. Very helpful receptionists. Very conveniece location. We will choose this hotel again.

Front desk staff are very helpful, especially we need to thank 小周 for the helpful assistance. The walking distance is nice and easy to go to shopping centres. The rooms are nice and clean, I will stay here the next time I visit Shenzhen

The staff are extremely nice and tried very hard to make me happy. Unfortunately, the room smelled of cigarette smoke. They offered other rooms that also smelled. Each room has an ashtray so this indicates that there are no rooms truly reserved for no-smoking rooms. Rooms are also carpeted which means the smell of smoke is embedded. I stayed one night and had difficulty sleeping due to the odour. I cancelled the rest of my stay. Fortunately with trip.com it was easy to cancel.

小赖 at front desk was helpful. Received a room upgrade as well, thank you!