Hampton by Hilton Shenzhen Bantian

Hampton by Hilton Shenzhen Bantian Reviews

Hampton by Hilton Shenzhen Bantian

No.4001 Banxuegang Avenue, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
Hampton by Hilton Shenzhen Bantian
Hampton by Hilton Shenzhen BantianHampton by Hilton Shenzhen BantianHampton by Hilton Shenzhen Bantian
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Hampton by Hilton Shenzhen Bantian Guest Reviews

4.7/5
Outstanding
6402 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(6402)
Positive reviews(6294)
Reviews with photos/video(304)
Friendly front desk staff(1117)
Delicious breakfast(474)
Classy environment(295)
Easy to get around(283)
Convenient parking(163)
Close to metro(128)
Perfect for business trips(79)
Stayed multiple times(45)
Negative reviews(102)
Guest User
Deluxe Family Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The receptionist service is excellent! Special thanks to 小顏. This hotel near to a metro station by walking distance about 5min. Nearby hotel there's many restaurants and convenient stores. The room I booked has including breakfast, the breakfast has many choices, but the food tasted average. The room is clean and we enjoy our 7 nights stay there even there's a condo working in progress daily.
Response from Property: Dear~~ Thank you for your support and recognition of Xiaoyan. Your description makes me seem to see a warm and beautiful picture. We are committed to providing home-like warmth for every traveller like you. The sea is known, and the end of the world is like a neighbour. May your life be picturesque, full of sunshine and laughter. Welcome home again!
Anonymous User
King Superior Room
Stayed in Sep 2024
Business travelers
66 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Excellent activity that we have had in the hotel yesterday, I would like to express my thanks to everyone!!!
Response from Property: Hello dear friend! Thank you for choosing Hilton Shenzhen Bantian and giving us recognition! Every one of our employees has always adhered to the concept of caring for every customer with heart, providing dedicated service to ensure that every customer has a perfect and regret free trip to Shenzhen. Looking forward to our meeting again
GaryHKNY
King Superior Room
Stayed in Jun 2024
Business travelers
16 review
2.7/5
Posted on Jul 12, 2024
The building seems to be not a formally constructed one for commercial use, but a village building retrofitted as a “brand” hotel. The carpet smells & I got a few bites which still bother me after 3 days of that hotel stay. It needs serious update for its hygiene issue…
Response from Property: Dear guests, thank you very much for your feedback on our hotel. We value your comments and suggestions very much and we apologize for any problems you may encounter during your stay.We have conducted a comprehensive inspection of the hygiene status of the hotel and taken a series of corrective measures to ensure that our guests can enjoy a clean and comfortable stay.We will further strengthen the management and maintenance of the hotel to ensure that the facilities and services of the hotel can meet the needs and expectations of our guests. At the same time, we will also upgrade and improve the hotel's decoration and facilities to enhance the guest experience.We appreciate your feedback and support, and we will continue to provide our guests with excellent service and a comfortable stay. If you have any other comments or suggestions, please feel free to contact us. Thank you again for your support and understanding.
FATFATHKMei
2 Twin Beds Guest Room
Stayed in May 2024
Family
7 review
4.2/5
Very Good
Posted on Jun 19, 2024
Good service,Service agent Aska is very helpful. Surrounding with restaurants and supermarket and dine out lately. Some facilities are old and bathroom with minor water leakage during bathing
Response from Property: Dear guests: Thank you for staying in the hotel and sharing. I'm glad that most places in the hotel are recognized by you and our staff. Regarding the water leakage in the bathroom of the facility you mentioned, the hotel has put the update plan on the agenda, and the housekeeping department and engineering colleagues will also regularly maintain the hotel rooms and facilities. At the same time, I also reiterated Hilton's hospitality service tenet to our team members. Excellent guest experience is the cornerstone of our brand, and your feedback will help us make continuous progress. We will continue to provide you with efficient service, clean space and comfortable rooms, so that you can enjoy a better stay experience.
Guest User
2 Twin Beds Guest Room
Stayed in Oct 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Good one
Response from Property: 親愛的朋友您好!感謝您選擇了深圳阪田希爾頓歡朋酒店並給予我們肯定!我們的每一位員工自始至終都秉承着用心照顧每一位客人的理念,盡心服務以求讓每一位客人都能有一個完美不留遺憾的深圳之行。期待我們的再次相遇!——愛您的歡小朋
Guest User
King Superior Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
I'm leaving this review to express my appreciation for the staff's service in sorting out my room issues. Thank you to the reception staff and cleaning team for being so accommodating. I would like to commend Mia, the front desk team, and security for making my stay comfortable.
Response from Property: We will continue to work hard to create a more comfortable living space. Happy friends are thinking of the guests, every guest coming to Happy Friends, we will provide meticulous service, looking forward to seeing you again! - Thank you Happy Happy
Guest User
2 Twin Beds Guest Room
Stayed in Oct 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Nov 12, 2024
Good hotel, accommodated us for a earlier check-in and later check out.
Response from Property: Dear Guest: Hello! Dear Guest, Thank you for taking the time to review your stay at the Hilton Shenzhen Bantian. The support and suggestions in your comments are a rare treasure for us, and we will continue to work hard to improve our services. We hope to see you again in Hilton Shenzhen Bantian. Wish you a happy and happy family!--- Think of your little friend.
Hon Wai
King Superior Room
Stayed in Oct 2024
Business travelers
76 review
4.0/5
Very Good
Posted on Nov 14, 2024
Very good location, warm service, clean room, will come back again.
Response from Property: Momo Da ~ ~ La La La ~ Thank you for your recognition, Xiaopeng will work harder to provide you with more quality service, look forward to your next Guanglin! Thank you! If you are satisfied with our service, the rating should be 5 points. Thank you for your attention!---- Love your little friend.
Nikki Alwani
Extra Large Double Bed Room
Stayed in Feb 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Nice and big room, clean and the bed size was good for 3 peoplento sleep in , breakfast was good had everything a person would need overall had a good experience at this hotel, will come again for sure
Response from Property: Dear guest, thank you very much for your feedback on our hotel. We are glad to hear that you are very satisfied with our room and breakfast, which is also a goal we have been striving for.We will continue to strive to improve the quality of our services and ensure that our guests can enjoy the best accommodation experience. We sincerely appreciate your feedback and hope that you can visit our hotel again, so that we have the opportunity to provide you with better service.
ChewJames SS
2 Twin Beds Guest Room
Stayed in Jan 2024
Family
2 review
4.2/5
Very Good
Posted on Mar 1, 2024
Overall a good stay for a short trip to revisit the place I used to stay at more than 10 years ago. The room was clean and spacious although the outflow of water in the shower room could be better designed. The staff at the hotel are all friendly and helpful. A special compliment to the front desk receptionist Winni 小秋 who went the extra mile to help enquire about the delivery for items which were left at the hotel after checked out.
Response from Property: 尊敬的客人,非常感謝您對我們酒店的評價和反饋。我們非常高興您對我們的客房衞生和員工服務表示滿意。同時,我們也非常抱歉您在淋浴間遇到的問題,我們會盡快進行改進,確保下一次您的入住體驗更加完美。我們非常感謝您對我們員工的表揚,我們會將您的讚揚傳達給 Winni 小秋 前台接待員,以激勵他們更加努力地為客人提供優質的服務。最後,再次感謝您的反饋和支持。我們期待着您的下一次光臨,讓我們為您提供更加完美的住宿體驗
Nman UnliTravel
2 Twin Beds Guest Room
Stayed in Jul 2023
Family
21 review
5.0/5
Outstanding
Posted on Aug 27, 2023
What a truly wonderful and unique experience. Rooms are clean and tidy. Loved this hotel. Wonderful staff, nice city view. Late check out. We love the breakfast buffet. The breakfast is fantastic and amazing. The price is reasonable. Highly Recommended Nearest Metro Station : Bei'er
6/8
Response from Property: Thank you very much for your stay! We are happy to have a great time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress, we will continue to maintain enthusiasm and strive to make every guest feel at home, and look forward to your return! Welcome to come back and have a good life!
Guest User
Extra Large Double Bed Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Sasha is good , cloris  very nice
Response from Property: 有時候等一個“知心的人”,如同漫長的一生,感謝您對歡小朋的讚美,現在的歡小朋奔跑在成長的道路上,有您的支讚美能讓歡小朋在成長的道路上走的更快更遠呢歡小期在這裏等您再次回家哦!------愛您的歡小朋喲
Wen168
King Superior Deluxe Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 21, 2024
This hotel is great and above our expectation. It is close to the metro, the room is large & clean and the breakfast was great. Even the front desk was nice and very helpful. Since we went during CNY, the staff our git to our kids and they love it. Recommend this hotel and will go stay there again in the future.
Response from Property: 麼麼噠~~ 很高興您選擇入住深圳阪田希爾頓歡朋酒店酒店,看到您的評價小的頓時呆懵了! 酒店地處繁華地段,有着都市的熱鬧和方便, 酒店自助早餐品種豐盛, 美味可口,外帶會有早餐隨行包的哦! 家是避風的港灣,是温馨的小窩,是温暖身心的 一隅。有愛才是家,深圳阪田希爾頓歡朋酒店酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!———認認真真的歡小朋
Wei Jian
Extra Large Double Bed Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Location Very near to Huawei based and 貝爾路 metro station which is comfort to me. Also the service is great! The breakfast is normal but satisfying still. Overall is a great experience.
Response from Property: 麼麼噠~~感謝您對深圳阪田希爾頓歡朋酒店的信賴! 看到您的評價小的頓時呆懵了! 酒店地處繁華地段,有着都市的熱鬧和方便, 我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨! 歡迎您再回來體驗,祝生活愉快!———想你的歡小朋!
Guest User
King Superior Room
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Great stay thanks for everything, no negative comments at all.
Response from Property: Thank you very much for your support and recognition of the hotel in all aspects. Everything we do only brings a different check-in experience to each guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard to prepare you to come back at any time. - Love you, Huan Xiaopeng