Four Points by Sheraton Shenzhen

Four Points by Sheraton Shenzhen Reviews

Four Points by Sheraton Shenzhen

No.5 Guihua Road, Shenzhen, ChinaView Hotel Details
Four Points by Sheraton Shenzhen
Four Points by Sheraton ShenzhenFour Points by Sheraton ShenzhenFour Points by Sheraton Shenzhen
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Four Points by Sheraton Shenzhen Guest Reviews

4.4/5
Very Good
1704 Reviews
Verified reviews
Location4.4
Amenities4.2
Service4.5
Cleanliness4.4
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All Reviews(1704)
Positive reviews(1604)
Reviews with photos/video(264)
Friendly front desk staff(99)
Delicious breakfast(81)
Loved the view(37)
Stayed multiple times(35)
Delicious buffet(26)
Great swimming pool(24)
Perfect for business trips(21)
Strange smell in room(16)
Negative reviews(100)
loyip
Superior King Room
Stayed in Dec 2023
Family
46 Reviews
5.0
/5
Outstanding
Posted on Feb 15, 2024
Very clean with comfortable beds. Excellent staff and service. The pool area is super lovely and clean. it’s easy to take a taxi into the downtown Futian area.
Response from Property: Happy New Year. Dear guests, thank you for your stay, we will continue to maintain high-quality service, excellent guest standards, and try our best to create a comfortable and cozy stay for every guest. Thank you again for your favorable comments, and sincerely look forward to your return visit.
Shivani
Superior Queen Bed Room
Stayed in May 2024
Friends
2 Reviews
4.5
/5
Great
Posted on May 6, 2024
Stay was great but when it came to the swimming pool and indoor hot springs staff was rude and said it’s not working , pool had man requirements.
Response from Property: Dear Guests, Thank you very much for choosing to stay at Four Points by Sheraton Shenzhen Hotel and sharing your stay experience. In response to your suggestions on our services, we will promptly feedback to the fitness department closely related to your stay, and strengthen the training and supervision of relevant personnel. Your satisfaction has always been our pursuit, we sincerely thank you for your support and recommendation, welcome to visit us again.
Guest User
Selected Room (2 beds)
Stayed in Apr 2024
Business travelers
11 Reviews
3.7
/5
Posted on May 3, 2024
Good if you are going to hong kong or like futian, the area itself has nothing around. Good hotel for a couple of nights
Response from Property: Dear Guest, Thank you for staying at Four Points by Sheraton Shenzhen Hotel, we will continue to maintain high quality service, excellent guest standards, and do our best to create a comfortable and cozy environment for every guest to stay. Thank you again for your favorable comments, and sincerely look forward to your return visit.
Guest User
Superior King Room
Stayed in Apr 2024
Business travelers
1 Reviews
3.7
/5
Posted on Apr 16, 2024
Bad experience in staying this hotel. Bad smelling in the room and air conditioner always emits the sound. The facilities are quite old too. The hotel price is not worth.
Response from Property: Dear Guest. Thank you for taking your valuable time to give us an evaluation. Your feedback allows us to understand the true feelings of our guests, so that we can continue to improve the quality of service, if you are convenient, you can call the hotel duty manager, our enthusiastic colleagues will be happy to meet your needs. All-round satisfaction of our guests is our greatest concern, we hope you can continue to support us, and look forward to the next time for you to bring you a full experience, I wish you a happy life!
Tongty138
Executive Suite
Stayed in Oct 2023
Family
7 Reviews
4.0
/5
Very Good
Posted on Oct 16, 2023
Location: not in town but close to the border (from HongKong). Food: really really good ~ for Breakfast room and dinner room at Spice restuarant Guest Room: Old style, look not much clean but can accept Hotel Facilities: Clean, but smell smoking everywhere Stuff: very nice and good manner, but most cannot speak English ***The hotel its connected with the big apartment building, lots ot people*** Have 1 mini-mart on the G floor.
Response from Property: Dear Guest. Thank you for staying at Four Points by Sheraton Shenzhen Hotel and for taking the time to let us know about your stay. We apologize for not being able to provide you with a perfect stay. We are always working on improving and updating our services in response to your questions. We hope this time will not affect your love and confidence in us, and we sincerely look forward to welcoming you again in the near future and witnessing our progress. Let us have the opportunity to provide you with a proper and warm service.
Travel with Jacques
Selected Double Room
Stayed in Mar 2024
Business travelers
17 Reviews
5.0
/5
Outstanding
Posted on Apr 13, 2024
It’s always been a very good hotel. In fact they maintained very well. I have been with this hotel for many years, although is aHotel in someway.
Response from Property: Dear valued Guest, Thank you for taking the time to share your experience with us. We are thrilled to hear that you have been a loyal guest of our hotel for many years and that you have always had a good experience with us. We take great pride in maintaining our hotel to the highest standards and we are glad that you have noticed our efforts. We appreciate your feedback and we will continue to work hard to ensure that your future stays with us are just as enjoyable. Thank you for choosing our hotel as your home away from home and we look forward to welcoming you back soon.
Guest User
Superior King Room
Stayed in Feb 2024
Family
3 Reviews
5.0
/5
Outstanding
Posted on Feb 11, 2024
Hotel staff are polite and very helpful. Buffet breakfast and food taste is good. My 3 years old toddler liked it.
Response from Property: Happy New Year and prosperous Year of the Dragon ~ Dear Guests, Thank you for choosing Four Points by Sheraton Shenzhen Hotel for your stay during your trip to Shenzhen. We are pleased to learn that your expectations were met. The hotel is located in Futian CBD, adjacent to Hong Kong's Mai Po Nature Reserve, with hourly shuttle buses to and from Hong Kong. We welcome you back to the Four Points by Sheraton Shenzhen Hotel to enjoy Four Points' impeccable service.
Ralph Mx
Superior Queen Bed Room
Stayed in Aug 2023
Solo travelers
17 Reviews
2.5
/5
Posted on Aug 6, 2023
Old place from the access door, with a lack of maintenance. The first assigned room had a strong musty smell. The second room had mold in the shower and rusty fixtures. the television was at least 15 years old, No recomendable.
Response from Property: Dear Guest! Thank you for taking your valuable time to give us an evaluation. Your feedback allows us to understand the true feelings of our guests, so that we can continue to improve the quality of service, if you are convenient, you can call the hotel duty manager, our enthusiastic colleagues will be happy to meet your needs. All-round satisfaction of our guests is our greatest concern, we hope you can continue to support us, and look forward to the next time for you to bring you a full experience, I wish you a happy life!
Tshavuka
Superior King Room
Stayed in Jul 2023
Business travelers
1 Reviews
5.0
/5
Outstanding
Posted on Jul 12, 2023
An amazing hotel with exceptional service. The hotel was pristinely clean and very beautiful.
Response from Property: We are delighted with your comments about your stay at Four Points by Sheraton Shenzhen. We know that it is the little details that make your stay more comfortable. We look forward to welcoming you back.
Expat
Executive Room
Stayed in Jun 2023
Solo travelers
113 Reviews
4.5
/5
Great
Posted on Jun 15, 2023
Near the futian checkpoint and main roads. Nice rooms and lounge.
6/16
Response from Property: Your praise is the affirmation of our efforts, thank you for your support.
Sze Wai Sylvia
Superior King Room
Stayed in Dec 2023
Business travelers
20 Reviews
3.2
/5
Posted on Dec 2, 2023
Used to be a good business hotel provide professional service and offered good service to repeated guests. I stayed at this hotel since they opened but their service standard is no longer especially not really care about those long term supportive guest like me. No upgraded anymore so I will not book thru Marriot Bonvoy website,price even more expensive. Charged to in house guest even more expensive than walk in guest
Response from Property: Dear Guest. Thank you for taking your valuable time to give us an evaluation. Your feedback allows us to understand the true feelings of our guests, so that we can continue to improve the quality of service, if you are convenient, you can call the hotel duty manager, our enthusiastic colleagues will be happy to meet your needs. All-round satisfaction of our guests is our greatest concern, we hope you can continue to support us, and look forward to the next time for you to bring you a full experience, I wish you a happy life!
Guest User
Superior King Room
Stayed in Dec 2023
Business travelers
3 Reviews
4.2
/5
Very Good
Posted on Dec 24, 2023
Toilet is one star hotel or less , I'm sure other rooms got better toilets .. mine was bad
Response from Property: Dear guest. Thank you for taking the time to give us feedback. Your feedback can help us understand the true feelings of our guests and continuously improve our service quality. If it is convenient for you, you can call the hotel duty manager, and our enthusiastic colleagues will wholeheartedly meet your needs. The comprehensive satisfaction of our guests is our top concern. We hope you can continue to support us and look forward to bringing you a perfect check-in experience next time. Wishing you a happy life!
Od_ette
Superior Queen Bed Room
Stayed in Oct 2023
Couples
18 Reviews
5.0
/5
Outstanding
Posted on Dec 21, 2023
We loved everything about this classy hotel. Especially the breakfast. The buffet had everything you could dream of. Plenty of cheese! Will definitely stay there again. Top hotel!
Response from Property: Dear Guest, We are delighted with your review of your stay at Four Points by Sheraton Shenzhen. We know it is the little details that make your stay more comfortable. We look forward to welcoming you back.
Guest User
Superior King Room
Stayed in Dec 2023
Business travelers
10 Reviews
5.0
/5
Outstanding
Posted on Dec 8, 2023
GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOD
Hihihiiii
Selected Double Room
Stayed in Jul 2023
Other
30 Reviews
4.7
/5
Amazing
Posted on Jul 31, 2023
Goood good good good good good Goood good good good good good Goood good good good good good Goood good good good good good Goood good good good good good Goood good good good good good Goood good good good good good Goood good good good good good
Response from Property: Dear guests, thank you for your stay, we will continue to maintain high-quality service, excellent guest standards, and try our best to create a comfortable and cozy environment for every guest to stay. Thank you again for your favorable comments, and sincerely look forward to your return visit.