Hyatt House Shenzhen Airport Reviews
Hyatt House Shenzhen Airport
3rd Floor, No. 2-1, Airport Eight Road, Shenzhen, ChinaView Hotel Details
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1 night
Hyatt House Shenzhen Airport Guest Reviews
4.6/5
Very Good
198 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(198)
Positive reviews(195)
Reviews with photos/video(32)
Delicious breakfast(32)
Convenient location(29)
Easy to get around(28)
Close to airport(24)
Large rooms(19)
Friendly front desk staff(19)
Perfect for business trips(8)
Stayed multiple times(7)
Negative reviews(3)
Anonymous User
Guestroom (Double bed)
Stayed in Jun 2024
Family
10 review
Great
Posted on Jun 24, 2024
We stayed here as we had an early flight to catch, the place is at the terminal, you just need to find exit 14 and take the lift to the third floor. We got the room upgraded as per the trip.com member rewards.
Response from Property: Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Chi Heng
Guestroom (Double bed)
Stayed in Jun 2024
Couples
13 review
Outstanding
Posted on Jun 18, 2024
The hotel is very good, front desk helps a lot and the location is perfect good to take early flight
Response from Property: Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Our hotel is located on the East side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I hope your next stay and just around the corner. Call us if there is anything we can help you with.
Guest User
Guestroom (Double bed)
Stayed in Mar 2024
Solo travelers
20 review
Outstanding
Posted on Mar 28, 2024
Really good stayed, the staff was really friendly and professional, the room is huge and really clean, the breakfast was really good, just good amount of variety, recommended for transit or layover it just about 10 minutes walking distance from the international arrival hall, definitely will be back
Response from Property: Dear Guest,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
chloe
Guestroom (Double bed)
Stayed in Mar 2024
Couples
3 review
Great
Posted on Mar 17, 2024
Big and spacious, really recommend this hotel especially if your flight is in the midnight.
Response from Property: Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
Say Simba
Suite (Double bed) (Kitchen)
Stayed in Sep 2023
Solo travelers
17 review
Outstanding
Posted on Sep 16, 2023
Right at the airport, and I mean right there. No better place to stay when getting in late and need to wait for the ferry, train or car and bus service to HK to start running again in the morning. Excellent breakfast. Friendly, helpful staff. Nice pool.
6/9
Response from Property: Dear guest, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Home Inn. We will continue to work hard to provide a comfortable and warm stay environment for every guest. Thank you again for your review and we sincerely look forward to your visit again!
Guest User
Guestroom (Double bed)
Stayed in Feb 2024
Business travelers
1 review
Great
Posted on Mar 3, 2024
Nice hotel, good location. Accessible via the airport terminal. Quick check in/out.
Room is large, with coffee and tea appliances. The bathroom was big, with nice smelling soap/shampoo supplied by the hotel.
I needed transportation to my meeting location, with which I was supported by Daniel, who helped me arranging a DiDi, using his private account and taking care of the payment. Communication with him went easy and fast. Thanks again Daniel 🙏🏻🙏🏻.
Response from Property: Dear Guest,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
Kelv007
Guestroom (Double bed)
Stayed in Jan 2024
Business travelers
25 review
Very Good
Posted on Jan 9, 2024
The airconditioning is terrible … it is noisy and hot …. Basically you can’t even get a good nite sleep …
Response from Property: Dear guest, Hello! Thank you for staying at Hyatt Place Shenzhen Airport and Home Inn. We regret that your stay did not meet your expectations. Regarding the issues you mentioned, we have reported your opinions to the relevant hotel departments. The hotel management also attaches great importance to your evaluation. Thank you for your comments and suggestions. We will work hard to improve. At the same time, we will also actively solve the problems you encountered in the hotel. We hope to see you again. Provide more professional and considerate services!
Kelv007
Guestroom (Double bed)
Stayed in Jan 2024
Business travelers
25 review
Posted on Mar 1, 2024
very disappointed with Hyatt brand ... cupboards are all damage and not feel any Hyatt branding
Response from Property: Dear Guest,We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the future and you experiencing a much more enjoyable stay.
Luoms
Guestroom (Double bed)
Stayed in Dec 2023
Family
10 review
Outstanding
Posted on Dec 23, 2023
Great place for family stay if you stop over Shenzhen for transfer. Front desk Mr Bruce 陈远胜 was very helpful. Breakfast is simple and delicious. We will choose to stay here again if stopped by Shenzhen airport.
Response from Property: Dear guest, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Home Inn. We will continue to work hard to provide a comfortable and warm stay environment for every guest. Thank you again for your review and we sincerely look forward to your visit again!
kowong
Guestroom (Double bed)
Stayed in Dec 2023
Business travelers
2 review
Amazing
Posted on Dec 2, 2023
Reception is plesent and helpful. Room is big and well designed, and clean. Breakfast has good mix of choices. Ambient is nice and relaxing atmosphere.
Response from Property: Dear guest, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Home Inn. We will continue to work hard to provide a comfortable and warm stay environment for every guest. Thank you again for your review and we sincerely look forward to your visit again!
User-127653
Suite (Double bed) (Kitchen)
Stayed in Jul 2023
Solo travelers
7 review
Outstanding
Posted on Aug 5, 2023
Nice. Recommended for anyone traveling to Shenzhen. Very convenient.
Response from Property: Dear Guest, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the late arrival flight guests. We look forward to welcoming you back to our House in the near future.
Guest User
Guestroom (Double bed)
Stayed in Oct 2023
Couples
14 review
Posted on Dec 30, 2023
The room is incredibly spacious, and its proximity to the airport is a major advantage. However, finding the hotel lobby can be a bit challenging, so it would be helpful to provide more detailed instructions for visitors, especially on how to guide taxi drivers to the location.
Response from Property: Dear guests, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Jiayu Hotel. I sympathize with what you're going through and what you're feeling right now. The hotel is located in Shenzhen Airport Terminal 3 ground transportation Center gate 14, after arriving at Gate 14 on the right side of the elevator to the third floor, if you need any assistance, please feel free to contact the hotel ,Thank you again for choosing to stay in our hotel and give us valuable advice! Looking forward to your visit again!
Cho Kai James
Guestroom (Double bed)
Stayed in Dec 2023
Family
10 review
Amazing
Posted on Dec 13, 2023
Spacious room and sumptuous breakfast! Worth staying if you are arriving late
Response from Property: Dear guest, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Home Inn. We will continue to work hard to provide a comfortable and warm stay environment for every guest. Thank you again for your review and we sincerely look forward to your visit again!
Filippo
Guestroom (Double bed)
Stayed in Dec 2023
Couples
5 review
Outstanding
Posted on Dec 27, 2023
great location, staff is very friendly and helpful. highly recommended
Response from Property: Dear guest, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Home Inn. We will continue to work hard to provide a comfortable and warm stay environment for every guest. Thank you again for your review and we sincerely look forward to your visit again!
Nonjabulo Rachel Zondo
Guestroom (Double bed)
Stayed in Feb 2024
Solo travelers
8 review
Very Good
Posted on Feb 19, 2024
Very convenient for layovers
Response from Property: Dear Guest,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
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