Vienna Hotel (Shekou Haiwan Hotel)

Vienna Hotel (Shekou Haiwan Hotel) Reviews

Vienna Hotel (Shekou Haiwan Hotel)

No.8 Airong Road, Shenzhen, ChinaView Hotel Details
Vienna Hotel (Shekou Haiwan Hotel)
Vienna Hotel (Shekou Haiwan Hotel)Vienna Hotel (Shekou Haiwan Hotel)Vienna Hotel (Shekou Haiwan Hotel)
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Vienna Hotel (Shekou Haiwan Hotel) Guest Reviews

4.5/5
Good
850 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(850)
Positive reviews(820)
Reviews with photos/video(166)
Classy environment(110)
Friendly front desk staff(86)
Easy to get around(56)
Many amenities(43)
Delicious breakfast(34)
Convenient parking(32)
Perfect for business trips(25)
Close to metro(9)
Negative reviews(30)
Anonymous User
Deluxe 2-bed Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 10, 2024
The hotel has a good breakfast, warm service, clean rooms, good surroundings, and convenient transportation.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you very much for your comments and good suggestions. At Vienna Bay Store, the rooms are cleaned and disinfected daily, and changed for each guest. The room area is 15-45m2, equipped with a big health brand mattress, a big health sleeping pillow, and high-woven pure cotton bedding. We hope to provide you with a high-quality sleep experience. Thank you for your affirmation of the service and nutritious breakfast of Vienna Bay Store. Your encouragement is the biggest motivation for us to make delicious food. The needs of you and our customers are the direction of our efforts. We will continue to improve the dishes and keep the 30 varieties unchanged to ensure that our breakfast is healthy, nutritious and rich enough to meet your daily nutritional needs and provide you with a better breakfast experience. Xiao Wei looks forward to you coming home often and giving me the opportunity to bring you new surprises!
Xiaozhenjuminxiaogu
Deluxe 2-bed Room
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The lobby feels very grand and spacious. The rooms are also very good, with complete facilities and cleanliness.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is super big! And super clean! It's much better than expected! Beyond our expectations! I love the big windows in the room🤩🤩
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for falling in love with Vienna at first sight! In the beautiful time, someone's eyes will be met inadvertently, and in the words, I met you unexpectedly this time. Thank you for this fate. We will cherish it and look forward to seeing you next time!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Here it comes! The environment of the hotel is so good that I can't help but compare it with other places! The hotel service is very good. I like the room with window. The hotel staff helped me change it without saying anything. From my point of view, I have to give it a thumbs up! The facilities are very complete and the hygiene is very clean. The sheets and other things are changed before staying. You can still smell the fragrance hahaha. I will recommend this hotel to my friends next time!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you very much for your comments and good suggestions. At Vienna Bay Hotel, the rooms are cleaned and disinfected daily, and changed for each guest. The room area is 15-45m2, equipped with a big health brand mattress, a big health sleeping pillow, and high-woven pure cotton bedding. I hope to provide you with a high-quality sleeping experience. Thank you again for your love for Vienna Bay Hotel. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
There is a lot of open space in front of the hotel for parking. I didn't expect there is a large parking lot behind it. You don't have to worry about having no place to park. It is free during your stay, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Bay Hotel. The hotel is located at No. 8, Airong Airong Road, Shekou, Shenzhen. The hotel provides free parking services. If you need any help, you can call the hotel front desk at the first time. All the staff of the hotel are dedicated to serving you and hope to provide you with a better stay experience. I wish you a good mood every day.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel environment is good, very close to Wanxia subway station, the service is very considerate. There has been a lot of rainfall in the recent rainy season, and the security guard also held an umbrella for us, which is great.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
There are many places to play around. If you don't know the way, the front desk will patiently answer our questions. The service is very good [呲牙][呲牙][呲牙]
Original TextTranslated by Google
Response from Property: Dear guest: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
Ganguanshiling
Deluxe Queen Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The hotel also prepared cold drinks and desserts when the weather was hot, how considerate!!! This service is so thoughtful!!! And the taste is very good!!!!!!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you very much for your comments and good suggestions. At Vienna Bay Hotel, the rooms are cleaned and disinfected daily, and changed for each guest. The room area is 15-45m2, equipped with a big health brand mattress, a big health sleeping pillow, and high-woven pure cotton bedding. I hope to provide you with a high-quality sleeping experience. Thank you again for your love for Vienna Bay Hotel. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The environment is nice 😌 The service attitude is also super good. I took a hot bath at night and fell asleep peacefully until the next day. It is really cost-effective. I will stay here next time
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Vienna Bay Hotel! Thank you for your five-star praise for us. The hotel provides free stay service for members to check out, preferential room upgrade, and delayed check-out. I hope it can help you. Sincerely look forward to your visit again, and wish you a happy life and smooth work!
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The hotel staff are very polite and enthusiastic, making people feel very friendly. They also help to deliver water very quickly. The service is very good😊
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for falling in love with Vienna at first sight! In the beautiful time, someone's eyes will be met inadvertently, and in the words, I met you unexpectedly this time. Thank you for this fate. We will cherish it and look forward to seeing you next time!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
It has been raining heavily these two days. There is a faint fragrance of lilies in the lobby. It feels very cozy and comfortable to sit in the hotel lobby and watch the rain outside. The front desk greets you when you enter and leave the door. It feels like home.
Original TextTranslated by Google
Response from Property: These simple words carry full trust and are also steady blessings. They are achievements that cannot be taken away by others and cannot be washed away by time. They are also medals that guests give to Xiao Wei. Xiao Wei will lead all the hotel staff to carry forward this enthusiasm.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
I paid extra to upgrade to a room with a window, and it was arranged on a high floor. I could see the distant scenery while sitting on the bed. It was really nice [sun][sun][sun]
Original TextTranslated by Google
Response from Property: Dear guest: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The service is very warm, the hotel is clean and hygienic. The lady at the front desk provides good service and handles problems quickly. The hotel has free parking, a good environment and complete facilities. It is really good.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your recognition of the Vienna brand and your affirmation of the front desk service! There is a special snack street near the hotel, which is a few minutes' drive from Shenzhen Bay Park. If you have any questions during your stay, you can call the front desk. The hotel is located at No. 8, Airong Airong Road, Shekou, Shenzhen. The hotel provides free parking services. If you need any help, you can call the hotel front desk at the first time. All the staff of the hotel are dedicated to serving you, hoping to provide you with a better stay experience, and wish you a good mood every day.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Couples
44 review
4.0/5
Very Good
Posted on Apr 15, 2024
Staying in this hotel in Shenzhen is worth the money. The environment, hygiene, and service are generally good, especially the parking is very convenient, and the underground garage is large. But the room is a little small and the corridor is a little narrow.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Bay Hotel. We are very ashamed of the inconvenience caused to you. Because the hotel is an old brand, the room layout is slightly limited. We are committed to providing you with better service. Once again, we apologize for the inconvenience caused to you by the hotel's shortcomings. We sincerely look forward to your visit again and wish you a happy life and smooth work!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Friends
1 review
1.2/5
Posted on Apr 12, 2024
Unexpectedly bad. The other hotel I stayed in the night before was cheaper than this one, with a bigger room and cleaner rooms. I thought it should be about the same. I didn't expect that there was a smell when I entered the room. I booked a twin room, but one of the beds was sliding, so I asked the room service staff to fix it. There were some stains on the pillows in the room, and the hair dryer in the bathroom was all gray. It was a really bad experience, and it really felt unhygienic. I have blacklisted this brand of hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and sharing your stay experience. We are deeply sorry for the problems you encountered during your stay, and we will take measures to solve the problems you mentioned as soon as possible. We will strengthen the cleaning and disinfection of the rooms to ensure that every guest can enjoy a clean and comfortable accommodation environment. At the same time, we will also strengthen the training of employees and improve the quality of service so that every guest can feel our sincerity and care. Thank you again for your feedback, and we look forward to seeing you again.