Guest User
February 29, 2024
This is a long overdue review. We'd travelled here before the pandemic. We'd been travelling across Meghalaya - hiking extensively. We'd booked Ri Kynjai for the last night to relax and rejuvenate after about 8 days of extensive walking and climbing. We decided to splurge and specifically booked their best lake view room. It was pricey but we'd planned it as our one luxury to end the trip. The day before we were to reach Ri Kynjai our tour planner got a call that the room that we had booked suddenly developed electrical fault and they cannot give us that but will give us another room. ***** with apologising, they agreed to waive off our meals as well as stay. This seemed a bit odd and too generous, so we prodded further asking what the actual reason was. They stuck to their response. Our tour planner was confused as well. When we went to Ri Kynjai - we checked the guest list and saw that the room we had booked was now marked for VVVIP and we'd been allotted a different room. That explained the sudden shuffle We went to the reception and asked them why they changed our fully paid booking and they still said it was an electrical fault. We showed them the guest list picture and they refused to accept that it was changed for a VVIP. So let me say here that the place is beautiful, food was great. They did waive off our stay and the meals. It was the thing to do in such a situation. But here is what they did not do. They weren't honest with us - informing us of the issue and requesting for cooperation. They continued to deny it inspite of us seeing the whole VVVIP contingent at the resort, informing that us we could not use the dining room but would be served meals in the room. The issue that bothers me is if I'd booked a room and paid for it fully, a month in advance, shouldn't that have held any value? Shouldn't common honesty be expected? Aren't plans for regular citizens not important enough for common courtesy? SAs a resort facility, they are fantastic. o yes, my issue is with the lack of honesty and courtesy that should be shown to every paying guest of the hotel and hence this review. That is what rankles and hence the 3* review. This was