Hotel Seaside Shimabara

The hotel is very new, with two hot springs in the new building and the old building. The location is a little far from the city

It's an old-style hotel, but it's cleaner than some modern new hotels~~VIEW is also great

The hotel is very large, divided into old and new buildings, each with its own hot spring that can be used by all guests. The hotel is located near Shimabara Port, and the bus outside the hotel is also a midway stop for the Unzen Onsen Bus. I only went to the main hotel's hot springs, which have indoor and outdoor hot springs. The biggest selling point is the carbonated water pool, which requires you to endure the cold when you dip in it. The only drawback is that the wifi in the room needs to be received first near the door, and the line will be disconnected immediately when the group goes to the window. The breakfast restaurant is underground, and it is a beautiful buffet breakfast with sea view.

It is a family hotel with complete facilities. It has a large lawn facing Shimabara Port and a bicycle slide for children to play. There is a small children's paradise on the second floor of the new building. There is a hot spring in the main building and the new building. The staff are also very good. Dinner needs to be reserved in advance. We didn't have a reservation. The lady at the front desk helped us talk to the restaurant and let us in. The ordering system was overall very good. This hotel is not recommended for booking on Ctrip. The agents Ctrip hired, including Ctrip’s specialists, were very unprofessional. After booking, they told me that the reservation was successful for three adults. In fact, I booked two adults and one child (the child is 4 years old). There was a system problem after the reservation. It became 3 adults. Ctrip asked me and the hotel to confirm whether the children can stay. It was very funny. I called and asked for a refund and she said no. Why should the customer bear the risk? Why should the customer bear the risk? The price booked at that time was 1378 for two large and one small. Meals are included, but the price actually includes two meals for two adults in this room type. 4-7 years old only need to pay 1,500 yen (75 RMB) to check in, but Ctrip actually charges the adult rate.

Old couple hotel, cost-effective, worth staying.

The large public bath also has an open-air bath, so it was nice to take a relaxing bath.The staff made a good meal and I was satisfied. However, I was really concerned about the smell of the carpet in the hallway, room, and elevator.Since I was on the same floor as the group, I was concerned that people were talking in the hallway until late.

I use this service every year for work, and I appreciate the staff's kind treatment as it is close to the site.