"The bathroom is so small it feels like you're in a bucket, and there's no room to put your belongings either. It's the worst."

"The room was a bit small, but the hotel facilities were decent. It's located by the sea with a large courtyard and ocean views. The onsen (hot spring) is also nice, with a sea view. The hotel restaurant serves fresh food at a good price. You can get fresh sushi for around 200 RMB. Train services to this area are infrequent, but there are boats to Kumamoto, which saves time."

"The hotel is in a great location. You can see the sign as soon as you get off the bus at the station. It is just up the hill and only a few minutes' walk from Shimabara Port Train Station. It is very convenient to go to Isahaya Station. The aunt and grandmother are very dedicated to running the hotel. Although they don't speak English very well, they have strong communication skills. The rooms and the large public bath are a little old, but they are also very charming. The hot spring is super comfortable. We were assigned a room with a mountain view and it was so shocking when we opened the window! The room provides yukata, towels, kettle & teacups, toothbrushes and hand soap. The large bath provides shampoo & shower gel, cotton swabs and shower caps. There is no conditioner or skin care products, so you need to bring your own. The hot spring hotels in Shimabara do not require tattoos. We stayed in Unzen Hell the night before and did not see any notice."

"There are restaurants nearby, and it was quiet and comfortable at night. Please note that you need to go to the main building to check in."

"Overall it's good"

"It was close to Shimabara Station, so the location and cost-effectiveness were perfect when traveling!! I was surprised when the bed room suddenly changed to a Japanese-style room, but when I went in, I found that it was a wonderful tatami room where I could fully enjoy Japan! The room was spacious for a Japanese hotel, had a bathtub, and the veranda was like a Japanese terrace, so it was nice to sit by the window and have a cup of tea."

"The reception staff had a lovely smile. I had come to the wrong hotel, but their prompt response made my stay smooth. I had a pleasant stay. Thank you very much."

"This was the highlight of our Japan Trip, especially for my kids aged 5, 7 and 9. The facilities: a ball pit with slides, basketball hoops, flying fox and TV right in the lobby, with free massage chairs right outside for supervising parents. A free-flow drink corner with soft drinks and alcohol and caffeinated drinks, ice cream from a certain timing, also in the lobby, also free. A gaming corner with Switch games, Mario Kart, table tennis, darts. At night they pull out the shooting gallery and the retro arcade games. They have 3 Lovot robots at the lobby. Outdoors there are remote control cars, see-saws, mini-golf, sleds with slopes, trampolines, a live goat and rabbits with buckets of feed, and a few small pools (we went in winter so didn't get to enjoy it). In the room we had a Switch, Youtube and Netflix on screen, and in our specific room we had a tent set up outdoors (but sheltered) with air-conditioning + heater and beds and TV for a "camping" feel. At breakfast and dinner time, the restaurant had multiple TVs switched on with kid-friendly content (Disney, cartoons) and even had rental iPads to entertain your kids if you so wished. There was also always a drink bar and ice cream/dessert buffet alongside the usual kaiseki dinner meal. For our second night we got the BBQ set instead of the kaiseki meal and there was SO much great meat. Objectively, I'm not sure I would have enjoyed this hotel as much if I didn't have demanding young kids who need entertainment, but as a parent the hotel is well-kempt, clean, not very run-down (it's not a new hotel but they definitely maintain it well and constantly do upgrades), the food quality was decent (not amazing but nothing to complain about), and the staff are very helpful. The onsen public bath had a shampoo and conditioner "bar" for you to pick and choose and a great seaview. Shimabara doesn't seem to have a lot of foreign tourists so if you want to get away from the usual sights it's a great place - Shimabara itself is quite small and walkable and has nice sights (the castle and the town of koi are recommended!) so you can stay two nights like us and spend one of the days wandering around Shimabara itself, and the rest of the time playing at the hotel. The hotel also had school groups come to stay there sometimes, but they have a marvellous setup where the school groups are half-cordoned off at their own floor with their own eating area, so even though we overlapped with a middle school group we barely saw them, which was a relief. All in all I would recommend staying here (in fact, I would recommend going out of your way to come stay here) for one or two nights if you are already going to be in Kyushu, if you have young kids. It will be the highlight of their trip!"

"There are no places nearby where I can get dinner."