Elk Grove Village Hotels with Shuttle Service

We stayed at this Best Western during our family vacation to Chicago (Sun July 31, 2022 to Thurs. Aug. 4, 2022). We stay exclusively at Best Westerns when they are available where we are traveling to on vacation. My husband who travels a lot for work also exclusively stays at Best Westerns, is a Diamond Select Rewards Member. We are loyal Best Western customers, which is what made this experience so disappointing. When my husband checked us in he asked the clerk on duty if our room had 2 Queen beds and was told yes. We got up to our room and there were 2 Double Beds. On our way to dinner we questioned the clerk again and he claimed to have misheard my husband saying that he thought that my husband had said 2 nights, and that this Best Western only had King or Double Beds. We said ok and asked if it was possible to get a cot, and were informed that they don't have ANY cots. Frustrated at this point my husband grabbed the card for the manager and we went to dinner. While at dinner I realized that the clerk saying he was confirming that we were staying for 2 nights, didn't make any sense as we were staying 4 nights. We get back to the hotel from dinner and I ask the clerk for 2 extra sets of towels as there weren't enough towels in the room for all of my family to shower, 2 extra blankets for my kids and an extra pillow. I was told the towels were no problem and he could get me the pillow, but there was a limit of 1 extra blanket per room. I muttered you have got to be kidding me under my breath, and I'm sure the clerk could tell I was very annoyed at this point. He handed me the towles and then asked me to follow him to the laundry room for the pillow and blanket. He wound up giving me a second blanket, which I was grateful for as it allowed us to make up a bed for my son on the ottoman he wanted to sleep on. The next three nights were uneventful. When we were leaving we decided to use a luggage cart to load all of our belongings onto so that we didn't have to make multiple trips between our room and car. My husband was pushing the luggage cart and while going down the handicap part of the curb accidently bumped the hotel shuttle. The shuttle driver went ballistic threatening to kick my husband's butt and stepping into my husband's personal space. My husband raised his voice and said, ”Listen here, I have spent more money at this company in the last year then you make. Back off.” My husband fully admits that this wasn't his best moment. After we got the car loaded my husband took the cart back, he took pictures of the ”damage” a tiny dent that was barely noticable and went to speak with the manager out the incident. The manager thanked my husband for his honesty and told him that the shuttle driver would be written up for his behavior. He was very pleased with how the manager handled the situation. We will never be staying at this location again, and strongly recommend that no one else stays here either.