Guest User
April 11, 2023
incommendable! I had already been to this old farm in the province of Siena two years ago, in the middle of the Covid period and coinciding with the New Year's Eve (generally overcrowded period) and the experience had been superb, coming back here after less than two years and feeling so bad it was it was a real disappointment! it was the Saturday before Easter, we arrive at the hotel at 6.30 pm, at reception they made us repeat the check-in data that we had already done online, we had booked 4 months ago, reiterating the importance of having the same room we had stayed in previous stay, for work reasons we had to change the dates of the stay and they had guaranteed us that the new room that had been assigned to us was comparable to the previous one ... a pity that we ended up in a small room, with peeling plaster, the bed that looked like that of a hospital, but above all dirty! we immediately reported the problem and they replied that they couldn't do anything about the quality of the room for them one was as good as the other (standard for standard) while for cleaning the next morning they would have thoroughly cleaned the room. On Easter morning we get up with all good intentions, since we didn't want to ruin the weekend, we go down to breakfast, finding two miserable tables that were all but similar, in terms of supply and quality of food, to what we found in our last stay, we go out to take a walk around the estate and when we go back to the room we find only the bed made and no shadow of the promised cleanliness. We decide to leave, exhausted from yet another teasing by the structure and the carelessness of our well-being, for a room whose cost is absolutely not small: 138 euros per night! We go down to the reception with the suitcases and the girl tells us that we would have had to pay not only for the night spent but also for the one not used, continuing to repeat that the stains on the floor in the bathroom were acid and not dirty, we go up to the room with the housekeeper and we demonstrate the opposite since the dirt was removed by scratching with a wet piece of paper. not used. The bad experience is not enough, they even make us pay tourist taxes and a bottle of water from the fridge: €144 for two nightmare days! Too bad that Google during the review phase does not allow you to upload the video where you could see the details of the filthy bathroom floor and the peeling plaster, I am attaching only a photo of the very small bed, made as if we were in a hospital. Don't go there, you will live a nightmare experience!
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