Guest User
September 28, 2021
We were double booked and arrived on a Friday afternoon at 15h, only to find out we need to look for alternative accommodation. This was during a long weekend. That part was not my problem as these type of mistakes do happen. What bothers me is the fact that the lady at Lord Nelson Inn knew about the double booking since 11h00 that morning when she received a mail from ***********, yet she did not inform us or queried the mail she received from *********** to find out what happened. Furthermore, while we waited in their reception area we had a drink, and were charged for it. I felt she could have given that on the house. Simon's Town, hopefully we see you again! Lord Nelson Inn, we will pass thanks!