Heritage Collection on Seah -A Digital Hotel

Room is neat and cosy. Can message them with anything you need via WhatsApp. Washing machine and dryer was a good help. Good customer service.

Good location easily accessible in Singapore. Some issues though which I’m not sure was worth the ease of the location. My room had a damp smell and was evidently the case given sheets on the bed were equally damp. Contacted the what’s app virtual reception team and was met with a really unhelpful response to pay for an upgrade (as they did not have a room of similar type for me). Having traveled around and stayed in a few hotels (of varying price range), I don’t feel like this was an adequate response for the issue given one would not expect to have this problem with a room in the first place. How about just allowing your guest to move to a spare room you had given the inconvenience already caused by the issue instead of trying to squeeze extra $ out of them? They also had laundry next to the room (so a bit noisy at times) and it’s unclear whether the dryer contributed to the dampness issue. Digital key was also not always reliable so best ask for a key card if you choose to stay here.

Good location and environment. Friendly stuffs. Definitely come back.

Superb experience living in here! Greatest location, easily get to anywhere downtown! Especially want to say thank you to Heritage Collection Team —— Alicia, Jarwin and Ed. You are amazing lovely guys who offered SUPER kind help and instructions timely and efficiently! Always feel safe and at ease to have such a professional team assisting my family during the whole stay! Will recommend HC to my friends in the future 🥰