The Outpost Hotel Sentosa by Far East Hospitality

Great, location, service and facilities, just wasn’t aware of movie showing at pool area so would have liked to be informed but otherwise was a really great stay. Thank you

We had a very good impression of this hotel when my mother in law came to stay here last year, so we decided to book staycation this weekend. Sadly, the experience this time is rather disappointing. The hotel room is good, but the service for sure is not 5 star standard. We arrived at the reception to wait for check in, but after waiting for more than 20 mins, still no one came to ask us. Some people who came in later and cut the queue got checked in before us instead. Ok, fine, then I stood up and walked to the counter on myself once the seat was empty. Surprisingly, the receptionist asked for the tourists standing behind us first, even the group behind us explained to the receptionist that we came first, she could serve us first. I also politely explained to her that we have been waiting for a very long time and even people who cut the queue got checked in already. Without apologising, she checked us in very impatiently. During the check in process, she insisted to see our physical ID when I mentioned that I could show her my Singpass whereas the Singaporean couple next to us could just show their Singpass with another receptionist. This kind of discrimination cannot be tolerated. Luckily, I got my ID with me so she had no excuse to reject us. Also, in the middle of check in process, she just disappeared for around 10 mins without explaining to us what had happened, left us waiting there with confusion. Not sure whether she purposely did that to keep us waiting longer, for sure more than 5 groups behind us had checked in while we were waiting. The service did ruin our weekend, will not recommend this hotel.

Great locations and services. Enjoyed the stays and really a recovery trip.

All in all, had a fantastic staycation at outpost hotel. Room was slightly small but the toilet amenities made up for it, toto cubicle and hansgrohne shower, fantastic experience. Staff were also very helpful, hotel also had a nice pool. Check in did take a short while, might be a little understaffed there. Great stay!

Easy to find the hotel. Pool was quite big. Bed was superb. 5/5. Sound proofing was not so good but we slept well anyways.

Great stay.. comes with free freebies snacks to choose from. Inside the hotel, also has coffee and tea to choose from.. love the toilet facilities... doesn't come with breakfast, so we purchased the buffet breakfast. The food variety is not a lot to be honest.. abit disappointed.. they have catered shuttle bus service to vivo city as well..