Village Hotel Sentosa by Far East Hospitality

Village Hotel Sentosa by Far East Hospitality Reviews

Village Hotel Sentosa by Far East Hospitality

10 Artillery Ave, #02-01 Palawan Ridge, Sentosa Island, Singapore, SingaporeView Hotel Details
Village Hotel Sentosa by Far East Hospitality
Village Hotel Sentosa by Far East HospitalityVillage Hotel Sentosa by Far East HospitalityVillage Hotel Sentosa by Far East Hospitality
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Village Hotel Sentosa by Far East Hospitality Guest Reviews

4.5/5
Great
1709 Reviews
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(1709)
Positive reviews(1653)
Reviews with photos/video(771)
Great swimming pool(320)
Perfect for kids(197)
Small room size(81)
Has play area for children(47)
Close to beach(15)
Has an infinity pool(9)
Loved the beach(8)
Negative reviews(56)
Vas Kat
Deluxe Room
Stayed in Mar 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 1, 2024
I booked Village hotel Sentosa for the 1st time during easter weekend and my bday celebration. I wrote in ahead of time to request for a sea view room as I wanted to make my bday staycation memorable. The check in was fast and smooth even though there were many guests for that long weekend. They had free popcorn for guests at the lobby. I was pleasantly surprised to receive a complimentary breakfast for 2 for the next day. Our room was the standard type and I didn't book with breakfast. So it was really a nice treat. Our room was at 5th floor with view of the pool and the sea. Room and view was really great. Then staff, Ethel, came by with 2 balloons, box of cakes and bday card. It was totally unexpected! Really appreciate the gesture. The room has modern amenities and really loved the automated toilet like the ones in Japan. There were several pools and we really had a great time there. Location was great and can easily walk to Imbiah station and Beach station. Hotel also provides free shuttle to Vivocity. Will definitely book this hotel again for its excellent service and amenities.
Travely
Deluxe Room
Stayed in Mar 2024
Family
7 Reviews
4.5
/5
Great
Posted on Mar 18, 2024
Able to get the bath tub and they gave a corner room which can see cable car before entering the room-room is without a view. King bed is specious. overall cleanliness was okay. pillow can be fluffier. there is shuttle bus service to beach station and vivo city at 30mins interval. but actually hotel is just few mins walk to the monorail. quite convenient. Swimming pool was pretty pack in the evening. nevertheless was good
6/7
Response from Property: Dear Travely,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your comments about the cleanliness and convenience of our location near the monorail are greatly appreciated.We have duly noted your feedback regarding the pillows and the crowded swimming pool in the evening. Rest assured, we will take this into consideration as we continuously strive to enhance the comfort and satisfaction of our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Kids.friendly
Family Room
Stayed in Mar 2024
Family
29 Reviews
5.0
/5
Outstanding
Posted on Mar 18, 2024
Stayed here many many times great for family and kids friendly. They even have shuttle bus to vivo and to the beach station. Front desk person Amirah and Diva was very kind and helpful. They had our daughter birthday deco set up(complimentary) too and a nice cake. Makes our stay very comfortable and enjoyable
Response from Property: Dear Kids.friendly,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you have chosen to stay with us multiple times and that our family-friendly environment has met your expectations. It's delightful to know that you appreciated the shuttle service to Vivo City and the beach station, as well as the personalized birthday decorations and cake for your daughter. We will certainly pass on your kind words to Amirah, Diva, and the rest of our team. We look forward to welcoming you and your family back for another comfortable and enjoyable stay in the future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Guest User
Deluxe Room
Stayed in Mar 2024
Family
2 Reviews
4.0
/5
Very Good
Posted on Mar 15, 2024
From Imbiah station easy 10 min walk in to village hotel. Check in and out smooth. The room service food is 💥💥. Shuttle bus in out to vivo is available. Will come back again if there is a chance. Swimming area is awesome too. 😎😎
Response from Property: Dear Guest User,Thank you for taking the time to share your experience with us. It's fantastic to know that you appreciated our smooth check-in/out process, delicious room service options, and the availability of our shuttle service to VivoCity. We're delighted that you also enjoyed our swimming area.We look forward to welcoming you back again in the future. Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
LynC
Family Room
Stayed in Mar 2024
Family
3 Reviews
5.0
/5
Outstanding
Posted on Mar 12, 2024
Wonderful hotel with convenient shuttle bus service, nice pool view. Kids enjoyed the pool with floaty. Beautiful birthday room decoration for our connecting room!
Response from Property: Dear LynC,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that our shuttle bus service, pool view, and birthday room decoration added to your overall enjoyment. It brings us great joy to know that your children had a fantastic time in the pool with the floaty. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Phoebe ML
Family Room
Stayed in Mar 2024
Family
3 Reviews
4.7
/5
Amazing
Posted on Mar 12, 2024
Great location & clean hotel with a big swimming pool. My kids enjoy it very much especially the lazy pool. Just that on our last day stay, swimming pool towel is running out and pool bar close bit early at 6.30pm. Breakfast restaurant is spacious, food choices is sufficient to us. There is a small corner for complimentary old childhood snack. 😊
Response from Property: Dear Phoebe ML,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and that your kids had a great time, especially at the lazy pool. We appreciate your kind words about our clean facilities and convenient location.Please accept our apologies for any inconvenience caused by the limited availability of swimming pool towels and the early closing time of the pool bar. We'll certainly look into these matters to ensure a more seamless experience for our guests in the future.We're also glad you appreciated the complimentary old childhood snacks at our Village Cart- it's always nice to add a touch of nostalgia to our guests' experiences.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to our hotel in the future for another enjoyable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Miposhka
Family Room
Stayed in Mar 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Mar 17, 2024
Stayed for 4 nights. A really family-friendly hotel. My son enjoyed the kids’s pool a lot. The location is just few minutes walk to the Bus, Train and the Cable car. Food selection is good. Would love to stay again next time.
Response from Property: Dear Miposhka,Thank you for taking the time to share your experience with us. We're thrilled to hear that you and your family enjoyed your recent stay at our hotel. It's wonderful to know that your son had a great time at the kids' pool and that you found our location convenient for exploring the area.We're delighted that you appreciated our food selection and that you're considering staying with us again in the future. We can't wait to welcome you back for another memorable stay!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Tingting02
Family Room
Stayed in Mar 2024
Friends
13 Reviews
5.0
/5
Outstanding
Posted on Mar 18, 2024
The room is so big and two rooms are connected and there are 2 shower rooms for family room, so no more lining up in the morning. The room is also clean and brand new. I'm so satisfied with everything including the view. It looks exactly the same as the photos on their website.
Response from Property: Dear Tingting02,Thank you for taking the time to share your delightful feedback with us. We are thrilled to hear that your recent stay at our hotel exceeded your expectations in terms of spaciousness, cleanliness, and convenience. It brings us immense joy to know that our family room layout, complete with two connected rooms and two shower rooms, contributed to a seamless and enjoyable experience for you and your family. We take great pride in ensuring that our accommodations are not only comfortable but also reflect the standards showcased on our website, and we are elated that you found them to be true to form.Your satisfaction is our utmost priority, and your kind words serve as a testament to the dedication and hard work of our team. We genuinely appreciate your patronage and hope to have the pleasure of welcoming you back for another memorable stay in the near future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Guest User
Deluxe Room
Stayed in Mar 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on May 6, 2024
Check in process was fast and smooth! Room was a little small but its sufficient.
Guest User
Deluxe king Room
Stayed in Feb 2024
Couples
2 Reviews
5.0
/5
Outstanding
Posted on Mar 18, 2024
This is a super nice hotel, and we got free upgrade for a pool view ~ and it is so convenient to go universal studio with just one station from the sentosa express. Really recommend to people who wish to go there for a chilling holiday. Btw, excellent breakfast in this hotel, options are changing everyday, and they are delicious too !!
Guest User
Family Room
Stayed in Feb 2024
Family
3 Reviews
4.2
/5
Very Good
Posted on Mar 4, 2024
The Village Hotel Sentosa felt like our home away from home for 4 days. Although smaller than hotels in the main island, the cozy vibe made our stay comfortable and enjoyable. It's conveniently located as well, allowing us to enjoy Sentosa's attractions. Buffet breakfast is good but can expand choices.
Response from Property: Dear Guest User,Thank you for taking the time to share your recent experience with us. We're delighted to hear that you found our establishment to be a "home away from home" during your four-day stay. It's heartening to know that our cozy ambiance contributed to your comfort and enjoyment throughout your visit.Your feedback regarding the buffet breakfast is greatly appreciated. We continuously strive to enhance our offerings, and your input will certainly be taken into consideration as we evaluate opportunities for improvement.Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Guest User
Deluxe Room
Stayed in Feb 2024
Couples
8 Reviews
2.5
/5
Posted on Mar 2, 2024
+ Nice swimming pool, decent location - Room smells bad, shower and toilet odour very bad. New towel had makeup on.
Response from Property: Dear Guest User,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our swimming pool and found our location convenient. However, we sincerely apologize for the issues you encountered during your stay, including the unpleasant odors in your room and bathroom, as well as the stained towel. Please rest assured that we take your comments seriously and will address these matters with our housekeeping team to ensure that this does not recur. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Ho yee
Deluxe Room
Stayed in Mar 2024
Family
2 Reviews
4.7
/5
Amazing
Posted on Mar 31, 2024
Nice , kids friendly and staffs are nice! Just the shower is not strong enough
Christie Tan family
Family Room
Stayed in Feb 2024
Family
5 Reviews
4.7
/5
Amazing
Posted on Mar 5, 2024
Very good and clean. Good location with direct free sentosa shuttle bus. Breakfast is excellent. The only limitation is the rooms and washroom doesn’t come with enough hanging place. Inside the room you can only hang 3 shirt and not more than that. There is no where to hang my swimsuit in the washroom. There is no where to hang or place the towel during bathing, I have no choice but to place on the toilet bowl cover. There is no place to hang clean clothes after shower so I had to leave it on the floor. Other than that the pool is excellent.
Response from Property: Dear Christie Tan family,Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you enjoyed our excellent breakfast and convenient location.We truly value your constructive comments regarding the hanging space in the rooms and washroom. Your feedback is invaluable to us as it helps us identify areas for improvement. Please rest assured that we will look into addressing these limitations to enhance the overall experience for our guests.We're glad to hear that you enjoyed our excellent pool facilities, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"
Guest User
Deluxe Room
Stayed in Feb 2024
Friends
3 Reviews
4.7
/5
Amazing
Posted on Feb 27, 2024
Beautiful pools, great customer service and good/adequate room size. Amenities complete but in room slipper is provided upon request. Third time here and the steam room/sauna is still out of service though and wish the gym expands in size and equipment. Overall very very good hotel.
Response from Property: Dear Guest User, Thank you for taking the time to leave a review. Our team takes great pride in our pools, cozy rooms and providing friendly service, so it is gratifying to hear that you found everything to your satisfaction.We hear your feedback on our sauna and limited gym equipment and it will certainly be taken into consideration for future enhancements. We look forward to welcome you back to our Village for another enjoyable stay!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"