7 Wonders Hostel @ Jalan Besar Reviews

Response from Property: Dear Kai Hofer (kaisU7182UZ) Thank you for your review regarding your stay at our hostel. Each guest feedback is important to us and we appreciate your input-on ways to serve you and other guest better. I understand how frustrating this experience must have been for you. We sincerely apologized for not meeting your service expectation and inconvenienced cause during your stay. We have every desire to address your needs and provide the best solution available to resolve your issues as possible as we can from the first day until your last day stay. After reviewing this reservation with the online travel platform you made the booking, there is no system glitches and the reservation is correct which you have chosen 2 beds in a female sharing room. We did send a message dated 29th July 2023 asking for the gender of the guests but no response receive at your end. Please take note that the booking you made is strictly non-refundable and non-amendment from the online travel site. If this incident is a glitch at our part or we do have an available mixed sharing room we will definitely amend this for you. Beside from 29th July message, I have also sent you messages last night 06th August 2023 with regards to your concerns with an option to offer you as I currently out of office and unable to be reach via phone. The entire team take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect however, you are not happy with it as you insist for a refund or change date of stay which cannot be honour. Beside from not being convinced with the options, you take photo of our staff which by right is a violation of personal privacy. Staff on duty Izham did his best to re-arrange your reservation however, only for the 1 night can be able to accommodate you in a mixed sharing room and yes, he also informed me on this and I advised him that we have another 1 night to accommodate your booking at our other outlet the following day but the 2 nights we really cannot be able to amend to another dates or do a refund. We seek your kind understanding that we are following the reservation policy of the online travel site and we also want to be fair with all our guest as well. We also have limitations in honouring guest request most especially if the inconvenience caused is not from our property. Again, I am sorry that you weren’t able to fully enjoy your stay with us and most especially unable to meet your service standard. Thank you! Sincerely, May Senior Hostel Manager