The Initial Residence

Nice and clean for family to stay. Convenient location

Room was below expectations from pictures Staff services must improve. The only saving grace is that the room is spacious

Bad service, no tea coffee supplies, less bottles of water, torn towels and napkins , take $100 advance deposit even when I’ve paid 100% in advance, housekeeping bad. They give you list of exorbitant rates for any small damage whereas when I checked in mirror was broken shower pipe is broken no handwash provided in toilet- when adked for it they adked extra money.

The cons for this hotel outweighed the pros. In summary I would not stay there again. When we arrived, we were asked for a $100 cash security deposit. I have no issue providing a deposit and asked whether they could charge my card like most hotels. They refused. It reduced the cash funds I had exchanged before arrival and meant I had to exchange the $100 back into our currency when I left Singapore. The kicker was that they did not even check the room for damage when we left. We booked the garden room. It was small, the bedroom did not have any external windows. The garden was a small planter box with dying plants. Soundproofing was terrible. The hotel uses metal legged chairs. You could hear chairs being dragged across the floor and occupants walking in the room above. Reasonableness meant that up to 10.30pm or 11.00pm that noice should be considered ok, but on our first night the noise continued until 1-2am and we could not sleep. The next night was the same and at 10.30pm I went and complained to the 24/7 concierge. He listened to the noise and spoke with the occupants from the room above twice. When the noise continued, he moved us to another room which was better than the garden room. He proactively managed the situation but it did take a while. There was noise from the room above in our new room during reasonable hours so it was not as much of an issue. The site says the nearest MRT is 970m away. It’s not. Google maps has it at 1.5 km and it is a hilly walk. We worked out the bus network. Positives were the beds in both apartments were comfortable and both rooms were clean. However on check in we were told the room would be serviced every 2 days. That never happened.