When we checked in, the front desk copied our passports without our consent, and the doorman took it to another place to copy it and left our sight. I think there is a risk of passport information being stolen. The front desk explained that they would destroy the passport copies after using them, and they could not confirm whether they were destroyed.
Originally, you could just enter the information according to the passport. The front desk said that it was not necessary to copy it. The room card expired the next day and we could not use the elevator. When remaking the room card, the attitude was bad and accused us of putting the room card and the mobile phone together. We put the room card in the bag and the mobile phone in our pockets. We also asked for our personal information, including birthday, passport number, etc. I seriously suspect that the front desk staff did not follow the work process and dealt with the situation caused by their own equipment problems, which made the guest experience very poor. There were no Chinese staff at the front desk, and they ran to the next door hotel for help and called Chinese staff. It is simply incomprehensible.