I was very disappointed when I arrived at the hotel. It was completely different from what the hotel advertised. It was very simple, leaky and shabby, and there were no windows! They dared to lie whether there were windows or not! The room was very, very small, and the decoration was very simple. They still refused to refund, and the customer service was very poor. Later, I called Ctrip customer service to help coordinate, but the hotel still refused to refund. Later, I sent Ctrip photos. There were no windows, it was shabby, and the size of the room was different from the pictures. Ctrip compensated me on its own.
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