Resorts World Sentosa-Hotel Michael

Resorts World Sentosa-Hotel Michael Reviews

Resorts World Sentosa-Hotel Michael

8 Sentosa Gateway, 098269, SingaporeView Hotel Details
Resorts World Sentosa-Hotel Michael
Resorts World Sentosa-Hotel MichaelResorts World Sentosa-Hotel MichaelResorts World Sentosa-Hotel Michael
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Resorts World Sentosa-Hotel Michael Guest Reviews

4.5/5
Great
639 review
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(639)
Positive reviews(607)
Reviews with photos/video(211)
Convenient location(130)
Large rooms(62)
Close to amusement park(40)
Comfortable bed(24)
Friendly front desk staff(21)
Perfect for kids(11)
Loved the beach(9)
Negative reviews(32)
Jeffery
Deluxe Room
Stayed in Jul 2024
Family
6 review
4.2/5
Very Good
Posted on Aug 2, 2024
First of all, the location is the reason why I picked this hotel; Of course, the complimentary mini bar and gifts for kids are the bonus. Your hotel colleagues are super nice and gave us a very clear advices during our stay. The pool was great and cozy, the location for 3 main attractions are super close (all less than 10 mins walk away from our hotel) plus the monorail is also less than 10mins walk, the next station is Vivocity that only less than 10 mins ride with plenty of everything to spend your day. However, we are lack of the food options nearby Hotel Michael, especially only few restaurants available after 20:00 is a boomer (we were tired and starving after left the Universal Studio, which closed at 20:00): no food court, no containers food, only few decent restaurants are still open. One of my strongest bad feeling is even we want to go to the Vivocity for food, the queue at 20:15 was like a mile long that made us out of more options. (one more thing: the lobby smells like sewer mix with perfume on second day (Aug 1st), when we first arrived was totally normal. Please kindly look into and resolve it asap) Thank you.
Response from Property: Dear Guest, thank you for staying with Hotel Michael at Resorts World Sentosa and taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience. For the last issue you mentioned, we already feedback to our related department and we look forward to your continued support and hope to welcome you back again in the near future.
AJ Zoomer
Deluxe Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jun 30, 2024
Amazing comfort, spacious and cleanliness. Also staff are extremely courteous and prompt to service. Only issue is when request quiet room, it's not so quiet when there are screaming children on corridor and alot of vaccuming, TV noise from the other room were Rampant.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip!Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.We will be waiting for your next visit and look forward to personally welcoming you back again.
Eunice
Deluxe Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Nice and very convenient travel around Resort World. Nice bed and pillows . Fast. Heck in and fast check out.
Response from Property: Dear Eunice, Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael We look forward to your continued support and hope to welcome you back again in the near future. Best regards, Jonathan Lee Senior Manager
FionLam
Deluxe Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Hotel Michael , very convenient and accessible .. especially after a long n tired day at the universal studio.. comfortable n great service!
Response from Property: Dear FionLam, Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael We look forward to your continued support and hope to welcome you back again in the near future. Best regards, Jonathan Lee Senior Manager
Danny Mikhail
Deluxe Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Wonderful and impeccable service from Adrian at the front desk. Lovely rooms too that are spacious and comfortable. A well-rested night for my family and a great location for me to clear some work while the family are enjoyong themselves at USS. Will stay at Hotel Michael again.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit and look forward to personally welcoming you back again.
Guest User
Deluxe Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Wonderful hotel with good location, 5mins walk to USS, clean hotel and helpful stuff!
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Anonymous User
Deluxe Room
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 5, 2024
Great stay & very convenient short distance walk to the food/ ******/ USS / water adventure cove.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. We will be waiting for your next visit and look forward to personally welcoming you back again.
Kakuno
Deluxe Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
We enjoyed staying here with my family (My wife, 7 year-old daughter and I) for two nights.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip community! Good to have your lovely comments regarding your stay and the dining experience. we will maintain the best service to welcome your next stay. We look forward to personally welcoming you back again.
King
Deluxe Room
Stayed in May 2024
Business travelers
8 review
4.5/5
Great
Posted on Jul 4, 2024
The conference is nearby so it was convenient to access the convention venue and ******. However, since it is on Sentosa Island, it takes a bit of time to get into town so it is a bit isolated. It could be excellent for a family vacation since Universal Studio and other attractions are close by, but I was on a business trip so did not enjoy too many attractions. Overall, the hotel was clean and nice. Nothing too extraordinary, but just a nice stay!
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. We will be waiting for your next visit and look forward to personally welcoming you back again.
Guest User
Deluxe Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The location is very convenient, Universal Studios Singapore, Sentosa express, Casio and restaurants are nearby. The rooms are neat & tidy, with the view of Sentosa cable car & SkyHelix.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip community! Good to have your lovely comments regarding your stay and the entertainment experience. We will maintain the best service to welcome your next stay. We look forward to personally welcoming you back again.
Chee how
Deluxe Room
Stayed in Apr 2024
Solo travelers
29 review
2.0/5
Posted on Apr 6, 2024
The toilet is super dirty with **** stick on and ask for a room redo service for the toilet. Won’t re visit again .
Response from Property: We appreciate you taking the time to complete a review of Hotel Michael and regret to learn that we were unable to meet your expectations. We apologize for the negative experiences you have encountered during your stay, and would like you to know that this is certainly not the standard of service our team strives to achieve.We hope that you would give us the opportunity to address your concerns, and invite you to contact us. Thank you once again for your review and we look forward to hearing from you soon.
Fiona
Deluxe Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Love your staff that he did very good job during check in process. Very warm and quick. Excellent!
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Rubyah
Deluxe Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Perfect location walking distance to Theme Park, Food Shopping etc.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. We will be waiting for your next visit and look forward to personally welcoming you back again.
Guest User
Deluxe Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Perfect location, very clean and welcoming.everything within walking distance and public transport easy to access
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip!Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.We will be waiting for your next visit and look forward to personally welcoming you back again.
Sze Man
Deluxe Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2023
Nice and comfortable hotel which located near the Universal Studio. Highly recommanded!
Response from Property: Dear Sze Man, Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael. We look forward to your continued support and hope to welcome you back again in the near future. Best regards, Jonathan Lee Senior Manager