I have been using Ctrip for over 20 years. I usually don't write reviews or complain, but I couldn't help myself this time. 1. The location is very difficult to locate: I took a taxi twice and the driver took me to the wrong place; 2. The front desk is unprofessional. They registered all the guests who checked in in the reservation information, but they insisted that the main guest they put in had not arrived yet and they would not process the check-in. After a long discussion, they seemed to let us in; 3. The so-called butler service is to dial 0 when you have something to do, but the problem is that no one often answers 0, and the front desk said they were too busy; 4. I hoped to find a quiet resort hotel, but the sound of decoration and ferry accompanied by the occasional diesel smell seriously affected my mood; 5. The mosquitoes are terrible. Mosquitoes will get in even if you go in or out a little. The mosquito repellent is useless, so I ended up using insecticide in the room; 6. The air outlet of the air conditioner is facing the bedside and the air outlet cannot be adjusted The angle was so annoying; 7. It was difficult to communicate with the hotel. We encountered many problems. The location was remote and difficult to get in and out. As a result, we spent all our vacation time on various communications, inquiries and problem solving with the hotel; 8. The check-in for the other three rooms was at 3 o'clock. They said that the waiting time would be checked. As a result, it was not until 4:30 that the guests finally got the keys after spending an hour and a half and after many reminders (each time they replied that it would be done immediately); 9. Two days after the deposit was checked out, the guest said there was no news. Ctrip replied that it would return in 7-14 days. We have to continue to spend time and energy on this terrible hotel. 😥 Be careful if there are guests who want to have a party. It's not a vacation, it's a worker.
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