While the hotel may have once been a shining beacon of hospitality, it now appears to be a shadow of its former self.
Upon arrival, it was evident that the property is in desperate need of a major refurbishment. The overall appearance is rundown, with cheap fixes like the poorly maintained toilet doors only adding to the feeling of neglect. It's disheartening to see a once-thriving establishment fall into such disrepair.
Service, unfortunately, was practically non-existent. Staff seemed indifferent and unresponsive to guest needs, leaving us feeling overlooked and undervalued throughout our stay.
However, amidst the disappointment, there were a couple of saving graces. The pool area provided a welcome escape from the hotel's shortcomings, offering a serene oasis to relax and unwind. Additionally, the hotel's location, nestled near Siloso Beach, offers easy access to the beauty of Sentosa Island.
In conclusion, while Siloso Beach Resort may still have potential, it currently fails to live up to expectations. Without significant improvements in both facilities and service, it's difficult to recommend this hotel to future guests.