V Hotel Bencoolen

V Hotel Bencoolen Reviews

V Hotel Bencoolen

48 Bencoolen St, #01-01, V Hotel Bencoolen, 189627, SingaporeView Hotel Details
V Hotel Bencoolen
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V Hotel Bencoolen Guest Reviews

4.3/5
Very Good
958 review
Verified reviews
Location4.5
Amenities4.0
Service4.4
Cleanliness4.3
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All reviews(958)
Positive reviews(904)
Reviews with photos/video(249)
Easy to get around(284)
Convenient location(277)
Close to metro(208)
Small room size(96)
Many dining options(38)
Friendly front desk staff(29)
Loved the view(17)
Luggage delivery service(10)
Negative reviews(54)
Lai
Superior Queen Room
Stayed in Aug 2024
Business travelers
6 review
4.5/5
Great
Posted on Sep 5, 2024
Typical Singapore biz hotel. Small room with a very crowded table where you can barely find a place to work. However the location is perfect. The MRT station is just next door while there are only 500m away from the Bugis street.
Response from Property: Dear Lai, Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's convenient location. We regret to hear about the challenges you faced with the room size and workspace. Please be assured that we will review this aspect to see how we can enhance the comfort of our guests. We hope to welcome you back for an improved experience.
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
4 review
3.2/5
Posted on Aug 27, 2024
The room is so small for 2 people and the facilities aren't good enough which spotted many have spoiled.
Response from Property: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the size of your room and the condition of our facilities.We understand that a comfortable environment is essential, especially when accommodating multiple guests, and we regret that we fell short in this regard. Your comments about the facilities being below expectations have been noted, and we will address these issues promptly with our maintenance team to ensure improvements are made.We appreciate your insights as they help us enhance our services and provide a better experience for all our guests. Should you choose to stay with us again in the future, please do not hesitate to reach out directly so we can assist in making your visit more enjoyable.Thank you once again for your valuable feedback.
Mentos
Superior Queen Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 17, 2024
great place to stay as it is conveniently located right beside an MRT station. There's a convenient store and money exchange right outside the hotel as well. staff are very accomodating. the rooms are smaller than i expected but it was fine.
Response from Property: Dear Mentos,Thank you for your feedback! We're thrilled to hear that you found our location convenient and enjoyed the amenities nearby. Our team strives to provide excellent service, so we're glad to hear that you found them accommodating. We appreciate your understanding about the room size and are happy that it didn't impact your stay negatively. We hope to welcome you back soon!
jagtap
Premier Queen Room
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Good hotel.. Directly above Bencoolen MRT metro station.. Exit A.. Very convenient to go to shopping and most of the Singapore attractions.
Response from Property: Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
Guest User
Superior Twin Room
Stayed in Jun 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jun 22, 2024
The hotel staff are very friendly and helpful. The room is small but it is enough for 2 person. Overall it's a good hotel with reasonable price.
Response from Property: We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.
Guest User
Superior Queen Room
Stayed in May 2024
Couples
2 review
3.5/5
Posted on Jun 1, 2024
While the location is very convenient, the rooms are very small. There’s not even a space to open the suitcase unless you put it on the bed which iamb not ideal.
Response from Property: Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.
CHKiew
Superior Queen Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jul 4, 2024
The room is small but location is great! MRT & Circle Line & bus station are a miles away!
Response from Property: Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
Sun
Superior Queen Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 24, 2024
Location was very convenient with 2 MRT lines nearby. The All day breakfast in hotel's restaurant at G/F was delicious. Good hygiene was appreciated. I slept 2 night in my room was really comfortable. Front desk staffs were very nice. It was my first time to visit Singapore alone and I absolutely have had great experience staying at your hotel.
Response from Property: Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
nis
Superior Queen Room
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on May 17, 2024
Positive: The front desk employees are nice and professional, I have to give them that. Also the location is really good and theres a MRT station right next to the hotel, which is convenient. First we were given a room with wall-view to the pool area. After complaining they gave us a new room with city-view, which was nice. Negative: To be honest, we just relied on its good rating (4.3) and nice images. In reality, the hotel has tiniest rooms we’ve ever been in. This might be not accurate, but the rooms, bathrooms included, must have been like 8 square meters maybe? Also the whole hotel screams for renovation and is not as clean as it should be. Also negative: the swimming pool is in an indoor area, quite an ugly place. The water was very cold, felt like 21 degrees celsius. The other thing was that there were no towels despite the fact that we were told there will be towels at the swimming pool. It was alright, but I would give it 3.0 out if 5, max. The rating it has right now (4.3) is a straight comedy.
Response from Property: Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on Apr 22, 2024
Very good location, 1 mins to mtr, 2 mins to 7-11 and food court Walking distance to bugis area
Response from Property: Dear Valued Guest,We are deeply elated that you have chosen V Hotel Bencoolen as your preferred choice of accommodation. Do not hesitate to let us know if you are visiting again soon. Our staff are always ready to help you with anything. Thank you and take care.
Anonymous User
Triple Room
Stayed in Mar 2024
Family
9 review
4.2/5
Very Good
Posted on Mar 29, 2024
Great location and nice atmosphere, Taxi stand is opposite, close to mrt directly going to the airport.
Response from Property: Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed our great location and nice atmosphere. Our hotel's strategic location indeed offers convenient access to transportation facilities like the nearby taxi stand and MRT station, providing hassle-free travel options, including direct routes to the airport. We look forward to welcoming you back on your future visits.
Ticha
Superior Queen Room
Stayed in Jul 2024
Solo travelers
1 review
3.5/5
Posted on Aug 9, 2024
Very good location.
Response from Property: Dear Ticha,Thank you for highlighting our hotel's excellent location. We strive to provide our guests with a convenient and accessible stay. Should you have any further feedback or suggestions for improvement, please feel free to share them with us.
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Very clean
Response from Property: Dear Valued Guest, Thank you for your positive review highlighting the cleanliness of our hotel. Ensuring a clean and comfortable environment for our guests is a top priority for us at V Hotel Bencoolen. We appreciate your feedback and look forward to welcoming you back in the future.
GVB
Superior Queen Room
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Hotel room is clean, bed is comfortable and there is water filtration device in room for drinking water. Front desk staff are friendly and accommodating especially Philomena. We had an early morning flight and we arrived before 3pm. We were allowed to check in early at no extra cost. All our requests were accommodated - extra pillows, more coffee and late checkout. Will definitely book again in this hotel.
Response from Property: Dear Geraldine V, Thank you for your kind review. We are delighted to hear that you found our hotel room clean, comfortable, and equipped with amenities like the water filtration device. Our team, especially Philomena, is thrilled to have provided you with friendly and accommodating service. We always strive to accommodate our guests' needs, whether it's an early check-in, extra amenities, or a late checkout. We look forward to welcoming you back on your next visit.
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room was clean, and the daily cleaning. The staffs were very friendly and helpful 🙂 The location is so convenient and just nextdoor of MRT station.
Response from Property: Dear Valued Guest,Thank you for your positive review! We are delighted to hear that you enjoyed the cleanliness of your room and our daily cleaning services. It is wonderful to know that our friendly and helpful staff made your stay memorable. We are pleased that you found our location convenient, being situated next to the MRT station. We look forward to welcoming you back soon!