Guest User
September 1, 2024
Booked for two nights. When checking in, it was room 310. The window of this room was 100% blocked by the wall of the opposite building. There was no light and no view. It was like being in a prison cell. I told the front desk about the situation and expressed my dissatisfaction. Initially The front desk said there was no room available to change. I did not agree to check in at 310, so I immediately contacted the trip.com booking platform. In the end, the front desk said that the hotel manager agreed to change the room at 203. To the street view.
The person who booked the room said it was impossible to stay in room 310. But the hotel management is really ****. I won’t go there next time.
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